Another one of these self validation polls, I’ve already made up my mind
Background: Miele Duoflex HX1 Total Care purchased last year for $549 from TGG
3 days short of 6 months from purchase, it doesn’t work. Won’t charge, no lights at all.
I take it in to the store, thinking no drama, they’ll whack a new battery in, problem solved. I’ll be sucking filth off the floor again in a few days.
After exactly 4 weeks it’s finally ready to pick up. Not sure why slapping a battery in took a month, I was under the impression it was a relatively minor thing to fix.
Take it home; it still won’t charge. The replacement battery is missing the metal contacts that it needs for the wall cradle.
Uncertain if Temu battery or Miele battery.
I returned it to the store today.
Computer says no to automatic refund, guy said he needs RA from Miele to authorise a refund.
I politely explained that I’m not concerned with what Miele say, I bought it from TGG, he needs to sort that out between Miele and TGG, it’s none of my business.
Made my point that a Miele vacuum failing to turn on or charge in 6 months was doubtful to be a minor problem, but I ran with it, see where it goes. After all, if they could put a new battery in it and have it back in a few days, I’d be happy. I went on to say that after a month, all it got me was a faulty vacuum that won’t charge after they tried to repair it once.
Is a refund appropriate?
Refund.
Incredibly patient of you to give them 4 weeks already. I wouldn't have been so patient.