$40 off per month for 6 months on amaysim's fastest NBN plans. $10/month ongoing discount for amaysim SIM plan customers after 6 months.
NBN 750 sale ends 8 June.
NBN750 $100/month ongoing ($90/month with SIM plan). NBN1000 $110/month ongoing ($100/month with SIM plan).
Referee & Referrer: $50 credit.
The referrer must be an UNLIMITED mobile plan customer with auto-renewal turned on. Referee must sign up to an UNLIMITED mobile plan or AS YOU GO and activate the service.
I just joined from superloop!
Do you still have to give a month notice to superloop?
Yes
No, not if you reference this and mention that you're porting your AVC and are switching providers and not continuing on.
https://www.accc.gov.au/consumers/buying-products-and-servic…
@downhillmtbr: How do I reference this? They sent an email saying we'll charge you after i left from a do not reply address
@Kammi: Big chance they will still try to charge you even if you do reference that. I went through this the first time I churned from Superloop. I called them up and they said they would only charge the 2 days pro-rata from that day I called after I had already churned to another provider.
They continued to keep trying to periodically charge the full amount and sending me overdue notice emails. But coincidentally I had thought I lost my bank card and had cancelled it.
I had to get TIO involved for them to withdraw and stop harrasing me.
@Shaun Prawn: yeah I just left them for their stupid cancellation policy, didn't realise otherwise I never would've signed up.
@Shaun Prawn: Thanks for the tip. I can't be asked going through superloop so I somehow coincidentally lost my bank card as well.
@Inyokuchi: Just be aware that if you don't give the 30 days notice and cancel your card, they will still keep sending you overdue emails. No idea if they take it further in terms of debt collection or not. After I involved TIO on the grounds of charging fees for no service they did finally withdraw. But they still made a point that their contract states 30 days notice regardless of fees for no service. Not sure of that would actually stack up against consumer law or what.
@Shaun Prawn: Update. Sent the email referencing ACCC. Received 80$ credit to my next billing cycle and only paying 20$ Pro-rata for the 7 days I used their service. Outcome is good for me.
@sween64: I called them after emailing, went through the whole any discounts song and dance to which their best offer was $80, I said no amaysim offerring $60, then proceeded with the cancellation.
Then mentioned the ACCC and churning the AVC and the CS agent just asked for a cancellation date. Seems like I dont have to pro-rata anything since it's within the 30d notice period. Got confirmation email that its to be cancelled on x date.
@downhillmtbr: They still wanted 30 days notice. I didn't argue and paid prorata basis on discounted rate and then switched to Amaysim. The switchover happened on midnight. I am happy so far. On top of that amaysim gave me long expiry call only plan on 1/ 2 price.
Yeah mines been doing well the last few weeks :)
Took over 2 weeks for Amaysim to escalate and wait for NBN side to fix. Switched over. Spintel booked an on-site fixing right away. A NBN guy came in with a replacement box and fix their end. Solved.
Im at 8 days, TIO complaint, just waiting…
Hfc to hfc optus to optus line.
Still cant get it right.
Paying for something they cant even get right.
They can't read the lights on the box and waste the time on troubleshooting the router. Imagining Amaysim company has no internet for a week, surely they hire someone who knows the job.
I signed up for Amaysim's $100 NBN cashback offer from TopCashback on Nov 25. I have had a bad experience. I'm on my second support ticket and TopCashback is still waiting for Amaysim to respond.
Cashback is the cashback website responsibility.
do you experience any issue with the speed itself?
Amaysim and TopCashback are both bad. Top Cashback does not reply to the message for 2 weeks. TopCashback is a lottery; it clicks once in a while.
Always worked for me pretty well using the app.
This has been said so many times before on ozb, if you have an issue with TCB, PM their rep @tightarse. He will sort it out!
Can you turn off CGNAT with Amaysim?
Dynamic ip by default
ive been with amaysim for phone for 5 years plus no issues, internet as well has been great this year
Anybody know if we can sign up for it now but choose a later date to activate ?
Up to 30 days in advance.
Do they have a cancellation option on the website or do I have to call?
Also do they have the 30 day end date ?
We've got HFC ports in our house (SE Qld), but no connection box. Does this package assume you have a box already, or set you up with one on purchase? Google says NBN installers provide/install these, but that sounds too easy.
edit: also, after entering my address I'm warned off the HFC plan because the max NBN in my location is "59-64Mbps/23-25Mbps". I thought HFC connection trumps fttn limitations but I guess not?
I just realised how reamed I'm getting by Aussie Broadband - we're on 50/25 fttn for about $95/month. They were so competitive when we signed up years ago. My fault for not checking and flipping I guess.
You can't change from nbn FTTN to HFC.
Check to see if you can change from nbn FTTN to FTTP. nbn technicians provide the nbn FTTP NTD box if you're eligible.
ah I see. Hmmm March 2029. I'll check my schedule lol
+1 for the info/reply though ;)
After accepting their plan, amaysim will detect there's no nbn hfc box connected. You'll then be able to request to have one sent to ur address
MattyD has nbn FTTN and can't request an nbn HFC NTD box.
Who ever came up with the 6 month churn thing should be haung to death
This practice should be banned.
It makes people hopping relentlessly for no reason.
If it means more discounts it's cool. It takes about 6 seconds to swap…
Are you serious?
You think it’s Discounted?
yeah i change after promo ends, im not paying above $6 for a 500mb connection. i will do what i can to save monye, i do it with my power and insurance. never stay with the same for more than a year, they suck you in and increase prices slowly because people are lazy to check and change.
How about you pretend it doesn’t exist then and live your cool life normally?
Loyalty tax is not worthed in Australia.
which network does it run on
Optus.
Any cashback deals? Just cancelled Superloop at the end of my discount period lul
I think a lot of people will be on the same schedule here
Looks like Amaysim have removed themselves from the cashback sites
yeah i think i'll take dodo then
What is the correct way to transfer from Superloop (who require 30 days notice). Do I call Superloop first and request to cancel today and then sign up with Amaysim, setting the start date to 30 days from now?
I know with FTTP you just select the new connection date with the new provider and the new provider will automatically switch and disconnect your previous NBN provider.
I did this twice with my previous 2 providers and I never had to call or give notice, it switched automatically.
Most sign ups will ask for the "Access Service ID (AVC ID)" which should be found on your current NBN bill or your online account
You need to give superloop 30 days notice, or they will bill you for the month after you leave
Not if you mention that you're porting your AVC and mention this:
https://www.accc.gov.au/consumers/buying-products-and-servic…
@downhillmtbr: True, I was also able to talk my way out of the fee once, but I recommend playing it safe & just giving the notice
@downhillmtbr: Just had this "chat" with their chatbot
Me:
I'd like to go ahead with cancellation As per ACCC, Not receiving products or services that are paid for is prohibited https://www.accc.gov.au/consumers/buying-products-and-servic…
system agent avatar
I understand your frustration, and I appreciate you sharing that. However, I want to clarify a couple of points:
Chatbot:
The 30-day notice period is a contractual obligation you agreed to when signing up with Superloop — it's outlined in our Critical Information Summary. During this period:
Your service remains fully active — you can continue using it
You are not being charged for something you're not receiving
You can even resume your service at any time during the notice period if you change your mind
This is standard practice across the telecommunications industry and is not in breach of any consumer law.
Now, let's proceed with your cancellation. A few things to note:
Cancellation date: The earliest would be 2 July 2026 (30 days from today)
Add-ons: No add-on services will be affected
Modem: You don't currently have a Superloop modem, so no clawback charges apply
Promotion eligibility: You will not be eligible for a further promotion for 12 months from the cancellation date
Ah right, that is so damn stupid.
Then I guess you have to call superloop, give them notice then select the new connection date with the new provider. How annoying.
I know with leaptel and some other carriers you can request to disconnect in your online account. Maybe you can request to disconnect 30+ days online. Last thing I want is to call, just annoying AF
@hasher22: Their new AI chat agent let's you request a cancellation, but there's no 1 click option in the UI.
@hasher22: That is why they do it, they will offer you $5 or $10 off per month to stay with them, just say no thanks
Pretty much
The AI bot in the Superloop chat can process your disconnection. It'll let you know the earliest date you can do it with the 30 days notice. If you're part way through a billing period it'll just pro-rate your invoice. I happened to give my 30 days notice earlier this week and I just signed up this Amaysim deal and gave the day before my cancellation as the new connection date.
Good price on the 750/50 plan.
Good deals on low end and the higher plans. Shame they killed off the 500/50 plan for $50 though :/
Yeah I swear I saw that the other day, I would much rather the $50 for 500/50! Do they not offer that speed anymore
500/50 $50/m amaysim deal expired. It's now $80/m for 6 months.
500/50 $56/m for 6 months @ Origin.
Correct and why pay $80 for 500 when you can get $70 and double the speed. Thanks OP!
hold on active amaysim like the prepaid? like 15 dollar a year prepaid plan counts?
what’s the performance like with amaysim? I’m usually on Superloop/leaptel/swoop
Don't go with Amaysim (Optus) if you care about international pings to servers. > 250ms to even just Singapore is double that of Superloop.
I could not find a SG server that goes over 200ms for them but yeh Optus rank last in my AWS ping tests
Pings don't paint the whole picture for connection quality, but in Optus' case they are just bad across the board (from my experience)
SG gaming servers for some reason are 250ms at least
@nategasm: hmm using the Optus looking glass
103.10.124.53 (SG)
Avg Latency(ms): 196.088
103.28.54.214 (HK)
Avg Latency(ms): 210.23
add an extra 20-30ms for actual in-game ping too.
Not sure too much about pings but tried a Singtel Singapore server on Speedtest and got 112ms (on Optus ISP)
Planning to churn to amaysim very soon. Optus has had the most uptime for me over the past 6 months. Other ISP’s would run into overnight upgrades or major DNS faults causing no connection but touch wood Optus has been great.
Can you ping -t these pls
103.10.124.53
103.28.54.214
edit: no need, used the optus looking glass
When I switch from Extel, would it be seamless switch?
Always a risk.
Some on here straight swap over.
Me, 8 days no internet, 2x 30min calls a day for them to fix… nothing.
After 7 days contacted TIO, who have given them 10 business days to fix.
Worst company experience I've dealt with.
Which company are you referring to? Exetel or Amaysim?
I'm currently with Exetel and looking to switch to Amaysim.
Amaysim.
Signed up Monday last week, now Thursday the following week…
Hopeless.
Been with them for a year and only one brief drop out. They also overprovision for anyone wondering so you get ~550mbps on a 500 plan.
Most (all?) ISP's will over provision download speeds on any of their plans below 1000mbps.
nah not true, i can't recall all of them but carbon comms didn't for an example
Nice, Amaysim seems churn friendly, now I have Spintel and Tangerine. All dynamic ip which mean no setup required inside router. These three seems churn friendly!
I'm on Origin and am coming up towards end of 6 month NBN500 deal. Thinking about churning too but Origin (Superloop) do that 30-day notice crap. Can cut my losses and argue ACCC and hope they waive the final 30-days.
NBN750/1000 is a good price here locked in for another 6-months.
I spoke to origin over live chat and they confirmed cancellation without the 30 days, they were nice to deal with over live chat I found
Thanks for positing this. Can confirm they also did it for me
When would be the best time to swap to one of these deals? As in my existing provider (Leaptel) is due for payment in 4 days - would it be best to wait till mid to end of the month before invoice is generated?
Best tio talk to your provider and ask when would cancellation be effective from. If you're in a 6 or 12 month plan for example, there may or may not be fees as others here have indicated
My superloop discount has come to an end and I have a month to switch. I don't know how reputable amaysim is but they are on Optus so I don't have high hopes
can we sign up the deal now and get the service connected in a later date and still get this deal?
Yes you can. On the form, you nominate a start date. I just did that.
I just signed up from Superloop to commence in 2 weeks from now as had already cancelled Superloop so this offer was timely. Many thanks.
i do hope they are good as im with southern phone and have many drop outs for no reason, nbn doesnt show issues, and then half an hour/hour later just fixes it, southern call center is only 8-5 monday to friday…. and guess when it drops… out side those hours.
I don't want to leave aussie broadband, but this deal is too hard to say no. $40/m saving from what I am paying now. Sorry lads.
Disconnected my NBN within 5mins of signing up - now waiting to see how long its down for.
Great deal.