• expired

$25 to Lock in Current Prices for nbn and OptiComm Full Price Plans for 2 Years @ Superloop

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Superloop have sent out emails to customers, offering a PriceLock that will freeze current ongoing prices (pre-July 2026 nbn wholesale price increase) for two years. However, you have to pay a once off $25 fee.

That $25 buys you two years of having the price of a plan frozen to the price at the time of you switch to that plan.

This option is available from your Superloop dashboard. Probably the app too, but I don't use that.

Surcharge: 0% with direct debit, 1% with card payment.

Speed Monthly Price with PriceLock for 2 Years Monthly Price from 1 July without PriceLock Change
25/10 $72/m $78/m + $6
50/20 $85/m $89/m + $4
100/20 $95/m $95/m No change
100/40 $99/m $102/m + $3
250/100 $99/m $102/m + $3
500/50 $95/m $95/m No change
750/50 $104/m $104/m No change
1000/100 $109/m $114/m + $5
2000/100 $165/m $168/m + $3
2000/200 $165/m $168/m + $3
100/20 Fixed Wireless $89/m $92/m + $3
250/20 Fixed Wireless $95/m $98/m + $3
400/40 Fixed Wireless $105/m $108/m + $3

Changes to Internet Plans.

Superloop Referrals

Referral: random (833)

Referrer gets 10% off for 6 months.

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Comments

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  • Every time I threatened to leave they locked my price. Eventually staying just wasn't worth it

    • Was that price an introductory price or one of their ongoing prices?

      • Not worth it if at ongoing process, as your can always jump between providers to get the introductory prices

    • Why did you want to leave?

      • Terrible customer service, broken promises (callbacks) & unsent inventory.

    • I got to that point yesterday and moved, too many intro offers around to put up with the ongoing price rise notifications. Will treat NBN like Medical Insurance now

  • Will this lock in the introductory 6-month offer price?

    • No. It locks in the ongoing price. However, you still get the intro price period.

      • bummer

      • Pointless. It's like TPGs price beat offer applying over the whole year but you basically pay more for the first 6 months why bother. Luckily NBN is relatively easy to churn these days.

  • or you can keep churning every 6 months for a better price and cashback offers. It's 10 mins of admin work but saves a hell lot more than that.

    • It's not that simple if you need static IPv4 & IPv6 and have a whole bunch of domains and services to migrate. It would have to save me at least $500 to make it worth-while to churn.

      • have a whole bunch of domains and services to migrate

        It's been 43 years since DNS was invented by Paul Mockapetris.

        • DNS is the easy part of the job. Scattered over a few web based dashboards at three different places, I can get it updated in about an hour. However, there's a lot more to my setup than that. My guestimate is that the opportunity cost of churn is on the order of $400 ~ $500 and it's not something I want to do more than once every few years.

          I'm by far not the typical case though. My setup is probably more complex than most small businesses, perhaps even medium size, as I self-host as much as possible and have cloud based redundancy with multiple providers.

          • @peteru: If you are sending emails from your residential IP address as you mentioned in another comment, then yeah, I can see how that can be an issue. Have you considered using an SMTP relay/smart host?

          • @peteru: "DNS is the easy part of the job." & "I can get it updated in about an hour" Your admitting its a manual process for you but then you glaze your selfhost setup. You realize anyone can just automate Dynamic DNS with their registrar's API in a matter of minutes.. right? You dont need to do anything.

            Most scenarios DDNS without a static IP (aslong as CGNAT is off) is actually better, its a moving target for targetted attacks.

      • Just use dynamic dns. If your domains are behind cloudflare (or at least DNS is hosted by cloudflare), that's very easy to set up and literally free.

        • Dynamic DNS won't cut it for self-hosting. You won't have much luck running your own email infrastructure without a static IP and a PTR record.

          • @peteru:

            Dynamic DNS won't cut it for self-hosting

            Of course it will. Dynamic DNS is not like the 1990s anymore. You don't have to redirect your customers to <blah.uglydomain.com>. you can update the A/AAAA records of your own domain dynamically.

            https://developers.cloudflare.com/dns/manage-dns-records/how…

            You won't have much luck running your own email infrastructure without a static IP and a PTR record.

            You are right about the outgoing email. However, using a residential IP for email has never been a good idea (even when it's static with a PTR). DNSBL lists usually mark residential IP pools as suspicious. You can hide your own IP by relaying your outgoing emails through a reputable host. Postmark is cheap (free up to 100 emails/month, if you'd like to test it).

            • @bio: I've got a few dynamic domains as well and they are fine for simple stuff. Not suitable if you want your IP added to remote firewall rules to lock down access. For me static IP is non-negotiable and changing the IP is not trivial.

          • @peteru: Isn't running email infra on residential IP a bad idea in terms of reputation?

            • @interlocal: Self-hosting email has been fine for me for decades. Last two providers were Tangerine and Superloop, both with PTR set up correctly. That part is key.

              Doing this has been more reliable (in terms of DNSBL) than using an authenticated email relay. Those get onto blacklists regularly due to other people's activity.

      • I think Oh Boy' statement was true for the 99.99% of people who don't have esoteric edge cases like yours. But thanks for enlightening us. My cat walked on my keyboard once, so I'm also out.

    • It's taken me longer than that to reset every device in the house, who's only taking 10 minutes and how?!

      • Reset every device? It sounds like you might be using the router provided by your internet provider. I recently changed internet providers and it was definitely no more than a 10 minute job. Go to the new provider's website and sign up, they will automatically cancel your existing plan and migrate you over. You might lose internet temporarily, but it's not difficult at all.

        • I always struggle to find the new information that I need to input into my Google Home router etc. Always feels a hassle.

        • Sorry, I'm doing that common arsehole OzB thing of complaining and not providing key details.

          (Clears throat)

          Well it was because I changed from Google WiFi (pre-nest) to a TP-Link unmanaged switch and BE65 x3 mesh, but I thought I'd have to reset with every provider change.

          Apparently not. Sorry!

      • hold on what! Why are you resetting the device? All you need to do is change internet settings, sometimes you dont even need to to that.

  • Yeah nah see ya

  • I got this email on the same day as their price increase email (from $109 to $114) 🤣🤣🤣

    • Same!

      • Me too!

  • I hate it but will likely do it
    Couldnt find anything really any cheaper from someone with equal quality
    and really chances of me actually changing especially in the 5 months it takes to break even

    • I agree. They've been a lot better than Leaptel, and they were better than Telstra.

      I wouldn't touch Optus because they've dudded my Dad, but other than Aussie Broadband, it seems that I've tried the best of the lot.

    • You cant find anything cheaper because its not black friday/cyber monday yet, why would you lock into a bad deal for 2 years.

    • Find 4-5 decent providers and churn every 6 months on best price. I haven't paid more than $50-60 for the 500/50 plans in ages (100/40 before last year). Am with Origin now ($53), Superloop prior six months, AB and before that More for 12 months with one of the CBA coupons. All are the same for me, had no significant issues and for the few probs i had managed to get a fix quickly. Pfsense router and duckdns to update my dynamic public IP as im to stingy to pay for a static IP :)

      • Do you have a non superloop $50-60 deal? I'm coming to the end of superloop intro 6mth deal.

        • Origin. 50% off for first 6 months.

  • You have to pay money to lock yourself into a contract?

    • It's not a lock in contract. You can leave any time, you just won't get any pro-rata refund on the unused PriceLock period.

  • At a first glance this works out OK if you do not plan to churn. In my example:

    Current price: $109/month
    Static IP: $5/month
    Total over 24 months: $2736
    Add $25 PriceLock: $2761

    July price: $114/month
    Static IP: $5/month
    Total over 24 months: $2856

    Savings over 2 years: $95

    That's assuming that nbn will not increase prices again for the next two years, which is unlikely.

    Churning would probably save you that much in 1/2 year, but is it worth the hassle with a static IP and a whole bunch of services being hosted from home?

    • yea self hosted stuff with static ip does get annoying to change (even though it prob only takes 5 mins to update dns records)
      and superloop has been rock solid reliable for me which makes changing hard
      Looked at spintel as its one of the few that were actually cheaper (and not bottom barrel provider) but still looking at there forum on whirlpool it does not look great.

      • How 5 mins every 6 months is annoying?

        And if it's annoying, you can just write (or ask chatgpt to write) 3-line script that updates your DNS records with current IP via API. Then it's 10 seconds every 6 months.

        And if that's annoying as well, you can spend 15-30 mins to set up DynDNS and never update DNS again,.

        • I just one of those things you think is annoying, you put it off but when you actually do it you think why did i put that off.

          My concern is more moving away from the rock solid stability iv had with superloop and any others with good reputations are around the same price anyway

  • not worth, every 6 months move to different company for discounted price.

  • never bother to move to other compnay … this may be worth going to orign now or wait for eofy sale offer?

  • im paying $99 for 12 months
    locked.

    • $99 per month or is that for the full 12 months?

    • bargain?!

    • Yeah same, get a $10 discount every month. Also haven't got any emails regarding a price rise.

  • The premise for this being that NBN prices will go up? But is it true that NBN is generally going up in price? Current trend is actually deflation in price if you consider that they upped the speed tiers for free, giving more for the same price.

  • Is it just me or does anyone else remember us Myrepublic customers that automatically got taken in by superloop when Myrepublic sold off their nbn business and left that there was a mention of them not taking up the price of the plan guaranteed by Superloop?

  • I thought this might be handy and you could actually 'lock' the promotional price you are on (like in the initial 6 months which I am atm) however, of course, it appears that is not an option.

  • AKA, pay $25 to join a class action in two years because this is such an odd kind of promotion it’l break some law

  • PriceLock for nbn Full Price Plans $25 @ Superloop

    LOL

    Paying $25 extra should be posted on OzAntiBargain !!!

  • Has anyone got a link to that website that has the prices/speeds of all available ISPs and their promos?

  • $25 sucker tax. Isn't hard to churn.

  • Does anyone have any experience with Arctel? https://arctel.com.au/ ?

    • We're fine for me with their intro price and speeds were acceptable

      But cgnat sucked and often had issues with newsgroup servers
      Paid for static IP and issue went away
      Rep offered me a prize in one of their threads, said could have the static IP for free for as long as I had an account. Took months to happen and I think only applied for like a month or 2 so gave up asking them/chasing it up.

      Churned to someone else (origin/superloop) now as the initial sign up promo had ended.

  • Is this even legal? Pay a price to not get ripped off with above inflation increases. Wow. This just makes churning / taking better deals elsewhere a no brainer, if it wasn't already.

  • that's supersuck

  • Meanwhile have a look at the speeds they get in europe and how much cheaper it is

  • Your broadband service cancellation request has been submitted successfully.

  • Currently paying $87.5pm for 750/50 with carbon comms.
    Was actually originally $89pm but there was a price reduction in the last couple of months.
    No need to pay extra to "lock in"..
    Plan is still available for anyone interested.

    • Carbon Comms Symbio.
      750/50 $91/m from 1 July.
      Static IPv4 only, no IPv6 and Sydney PoP.

      Carbon Comms Aussie BB direct.
      750/50 $97/m.
      IPv4 and IPv6, local PoPs AU wide for lower latency. No Static IP (maybe later).

    • I just got an email from carbon comms after connecting today citing price increases as of next bill…

      • Haha I just got that at 7:15 too

    • Referral?

  • Has anyone tried the Vodafone plans, in particular the Opticomm one - $74/month for 12 months for 500/50

  • Wow can't believe internet plans are now like home loans, fix vs variable

  • This is a suicidal promotion. Just a churn reminder to me.

  • This isn't available for Superloop business plans, or at least wasn't for mine.

  • "NBN 500: Wholesale cost up by $2.32/month." - Superloop increases the price by $0
    "NBN 1000: Wholesale cost up by $1.95/month." - Superloop increases the price by $5

    Totally makes sense. I guess I'll just drop from 1000 to 750 plan, that keeps the current pricing of $104, and actually save $5 without sacrificing much speed.

    • 1000/100 is $72/m for 6 months on Superloop's network @ Origin.

  • iinet or origin?

    • I'd never touch iinet again. I used to be with them a long, long time ago, but they went to shit once TPG bought them out.

      Origin uses the Superloop network. I have no personal experience with Origin, but some people get swayed by their deal with Woolies to get extra points on their rewards cards.

    • Origin and change provider again after 6 months.

      • Thanks - just saw an offer from Amaysim - are they alright?

        • amaysim is fine however you may get higher latency if you game online on overseas servers.

  • I'm considering it. I thought all NBN providers would be equivalent since I didn't notice much change from AussieBB to Superloop. But recently I had to use Dodo's NBN and some of my games wouldn't stop stuttering for several days. Immediately fixed once I switched back to Superloop.

  • I'm just going through the Superloop 30 days cancellation notice dance. I was able to initiate this via chat bot, but the last step of that is to schedule a call with support who again verify you and then make you wait for ages while they try to find a cheaper plan and before they actually submit the cancellation. The person I spoke to implied this had to be done so the cancellation was actually submitted and I received an email about the cancellation during the call.

    • The call is scheduled immediately, despite the chat bot saying:
      Your cancellation request has been submitted successfully. Your service will be cancelled on 12 July 2026. Your reference number is CASE-xxxxxxx.
      So mixed messages there.

  • Saw on news nbn in general is going up 1/7/26, found this

    https://www.nbnco.com.au/corporate-information/media-centre/…

    So likely most isp’s will increase, may want to lock in a contract before then to be safe.

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