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Officeworks Price Beat Guarantee: Limit 2 Items Per Price Beat, New Exclusions, Removed Mention of Paid Membership Based Pricing

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Officeworks Price Beat Guarantee: Limit 2 Items Per Price Beat, New Exclusions, Removed Mention of Paid Membership Based Pricing
Go to Deal
HamBoi69 on 07/07/2026 - 12:41 officeworks.com.au (948 clicks)
Last edited 07/07/2026 - 12:48 by 1 other user

Nice update to the OW price beat terms.

Changes to the Price Beat Guarantee (compared to the previous version)

New exclusions:

  • Maximum 2 eligible products per customer per competitor offer.
  • Bundled and multi-buy offers are now excluded.
  • Pricing errors and misprints are now excluded.
  • Ex-display, refurbished and second-hand products are now excluded.
  • Grey imports / parallel-imported goods are now excluded.

Removed exclusions:

  • "Reasonable retail quantities" wording replaced with a hard limit of 2 products.
  • Paid membership-based pricing is no longer specifically excluded.
  • Third-party marketplace purchases are no longer specifically excluded.

Other changes:

  • The commercial pricing exclusion has been reworded to:
    > "Reduced pricing not available to the public, inclusive of Apple Reseller Education pricing."

Overall, the policy is stricter, with several additional exclusions, but it also removes the explicit exclusions for paid membership pricing and third-party marketplace purchases.

Enjoy!

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  • BennyHe2018 on 07/07/2026 - 12:43

    Costco is included again?

    • 28
    • alexGoodwin on 07/07/2026 - 13:26

      they lost a great amount of sales to Costco, that's rather unwise… but if they honour it or not…

      • 1
      • skibidigrimacmoggr67 on 07/07/2026 - 16:22

        they seemed to previously say, Costco specifically was a store not to be pricematched.

        so I also wonder if it's success or not.

        • 0
        • Angel80 on 08/07/2026 - 09:59

          It does include Costco. I was dealing with an Price Beat issue with Officeworks earlier this week and they kept on telling me that Costco is now included and to price beat with them. So definitely included.

          P.S. I have screenshots to confirm this but can't attach images here unfortunately.

          • 0
          • skibidigrimacmoggr67 on 08/07/2026 - 15:45

            @Angel80: ok maybe what I said is quite awhile ago. but at one point they refused all Costco price beat even if you showed membership.

            don't quote me on this but it even said Costco specifically in the terms, or that's what CS said they were instructed to refuse Costco price beat.

            • 0
          • grasstown on 09/07/2026 - 15:04

            @Angel80: You can upload to ozbargain. Hit your profile, then hit the files button and upload there

            • 0
  • RichardL on 07/07/2026 - 12:44

    Reduced pricing not available to the public, inclusive of Apple Reseller Education pricing

    Could also be interpreted as including Paid Membership.

    • 22
    • CharcoaI on 07/07/2026 - 12:45

      I think I'd be hard pressed trying to convince an Officeworks staff member that this didn't include the likes of Costco.

      • 15
      • safrane on 07/07/2026 - 14:12

        I tried to get a staff member to price beat a SIM card deal from the weekly Woolworths catalogue, and he said no.

        • 7
        • unity1 on 07/07/2026 - 15:30

          Some are too stupid to understand their own policies.

          • 7
          • safrane on 07/07/2026 - 15:34

            @unity1: They're not stupid. They know their own policies, they also know that you're not going to make a big fuss and forward a complaint to the ombudsman, or corporate. And when there's a dispute it becomes "he said, she said".

            The best way to get around them is to ring the call centre, and throw the successful price beat at their faces. Because if they don't comply it becomes a big issue for them.

            Or just ring the call centre beforehand, to save yourself the potential grief. Or better just go to the retailer who are willing to discount on their own initiative.

            • 7
            • unity1 on 07/07/2026 - 15:46

              @safrane: So why is it different from a store doing it than online doing it? It's the same exact company working under the same exact policies.

              • 0
              • sssx on 07/07/2026 - 17:33

                @unity1: I guess call centre calls are recorded (evidence), in person isn't.

                • 4
    • HamBoi69 on 07/07/2026 - 12:46

      Fair point. I agree it’s not completely clear. The previous version explicitly called out paid membership-based pricing, whereas the new version removes that specific wording.

      However, the replacement wording of “reduced pricing not available to the public” could potentially still capture member-only offers, depending on how they interpret “public”. I’ve marked it as removed because the explicit exclusion has disappeared, but it’s definitely open to interpretation until we see how they apply it.

      • 6
      • HairyChickens on 07/07/2026 - 12:49

        Will need to bring a lawyer if I’m trying to price beat Costco then

        • 24
      • sssx on 07/07/2026 - 17:34

        To me that seems clear - items behind a paid membership aren't available to the public.

        • -1
    • sonic2011 on 07/07/2026 - 13:21

      I think its more like JBHIFI commercial or LENOVO Education prices

      • 2
    • Bedgrub on 08/07/2026 - 09:50

      Amazon Prime is not exclusive. Amazon Prime Business would be.

      • 0
    • ATangk on 07/07/2026 - 12:51

      sounds illegal as hell

      • 26
    • A female dog on 07/07/2026 - 12:51

      What you were told has got to be absolute bs in addition to being illegal

      • 48
    • hamza23 on 07/07/2026 - 12:52

      Sounds like they told you a BucketOfLie

      • 49
    • CharcoaI on 07/07/2026 - 12:53

      I think they're bending the truth a bit here. It's more likely that they don't get as much in "commission", or maybe the "stores performance/profit margins" might suffer resulting in lost potential "bonuses" which get shared amongst the staff.

      I'm fairly confident it would be illegal for OW to actually deduct or remove someone's real wage, as a result of their own corporate policy.

      • 23
      • safrane on 07/07/2026 - 14:20

        It's the "if there's a will there's a way". Docking commission/performance bonus would be the legal way to penalise store staff for giving away too good of a price beat. And when staff become too dependent on frequent bonuses and commissions to make their living (much like how hospo workers in the US depend on tips) then it becomes very similar to "garnishing" their wages.

        It always becomes the store's KPI problem when one goes price matching/beating in-store, compared to a corporate call centre where there are other important KPIs to consider.

        • 2
    • billigoat on 07/07/2026 - 12:54

      I think its the commission they get on selling, not the wage itself.

      • 1
    • sinners007 on 07/07/2026 - 12:55

      You were told complete BS.

      • 16
    • Steven123 on 07/07/2026 - 12:56

      If they did that, a fair trade will wipe their ass. May office work employee confirm this?

      • 0
      • endotherm on 08/07/2026 - 10:10

        Come to think of it, i need my ass wiped. Do you have their on-call number handy?

        • 0
    • Wiadro on 07/07/2026 - 12:56

      LOL big lie there
      which store i wanna go and have a chat

      • -1
    • wetsandwich on 07/07/2026 - 12:57

      Lol that is entirely and absolutely not a thing at all. Either they were lying or don't understand. Maybe they meant to say that if you pay full price they get a huge commission and they don't get this if you don't pay full price. But they would have an enormous class action against them already if they actively lost money by honouring this marketing communication..

      • 1
      • Daabido on 07/07/2026 - 16:05

        Do you have investors lined up to finance the class action to the tune of $10+ million, or are you just showing ignorance of the cost of legal work?

        • 0
    • alteyez on 07/07/2026 - 13:01

      Nah that's bs, they can warn you if you price match incorrectly too many times, all price matches get automatically sent to a different team who then check if OW need to drop the price…etc

      Only real way to get into trouble is if you price matched something you shouldn't have when it's below clearance price which requires a supervisor to bypass the limit.

      • 1
    • solidice on 07/07/2026 - 13:02

      Bring that information to the media.

      • 0
    • BucketOfPie on 07/07/2026 - 13:03

      Thanks everyone, it sounds like I got told a little bit of a porky to save OW $15.

      • 2
    • Lucille Bluth on 07/07/2026 - 13:03

      Oh you sweet summer child, you were told lies or misheard.

      • 1
    • axyh on 07/07/2026 - 13:04

      That would be illegal. Even if the employee willfully violated policy, the process to enact a garnishment order is convoluted and wouldn't happen in this kind of situation.

      If there was any form of recovery, it would be through an employee authorised deduction, enacted as a result of a misconduct finding. But even that would be more legal hassle than it's worth unless there were huge sums involved.

      Maybe this was an office rumour that the employee had overheard. Most likely, the employee simply invented it to make you go away.

      • 1
    • Homr on 07/07/2026 - 14:43

      bullshit

      • 0
    • Godsassassin on 08/07/2026 - 07:54

      Lmao not sure if satire but they actually do act like it comes out of their own pay

      • 1
    • seanbaussie on 08/07/2026 - 12:23

      https://fairworkmate.com.au/blog/officeworks-pay-rates-2026

      They aren't paid commission.
      It's impossible to cut out something that doesn't exist.

      • 0
  • NonSense on 07/07/2026 - 12:56

    So just in time to price matching prime days I guess

    • 0
  • sinners007 on 07/07/2026 - 12:57

    I am not sure how this is a deal TBH.

    They have tightened up the price match policy, so it makes no sense that the reworded "paid membership-based pricing/reduced pricing not available to the public", which is loose & can be interpreted in many ways, would actually now allow paid membership based price-matching.

    I would argue this new wording actually widens what can be excluded now, so it doesn't need to be a paid membership like Costco, but can be any membership that reduces retail pricing that the general "public" could access. So something free, like an Anachonda non-paid membership, which offers a cheaper than "public" retail price to "members", could now be excluded.

    • 13
  • postform on 07/07/2026 - 12:57

    Officeworks have countlessly not honoured their price match by delaying fulfilment. And on-top they always seem to cancel when you ask them about it. And also the 30 day return policy is BS, when it comes to click and collect for items they have to backfill. Say they took like 1 month+ to fulfil the item, the return policy starts on the day of payment not the collection date.

    I wish there was another business who competes with OW, I'd boycott them in a heart beat.

    • 10
    • donman92 on 07/07/2026 - 13:10

      That sounds misleading at best and illegal at worst.

      • 2
  • T-man on 07/07/2026 - 12:59

    Officeworks price beat in store has always at the manager's discretion. In my experience, it also depends on the weather. 😄

    • 31
    • Be careful on 07/07/2026 - 13:20

      It’s not at their discretion it’s part of their advertising so they have to do it. Exactly how they do it can be at store bangers ehim. They know most people are not going to the ombudsman etc

      • 1
    • vawiyoci on 07/07/2026 - 13:23

      Always found their phoneline more easygoing. In-store they act like they'll receive corporal punishment after hours or have the item cost confiscated from their wage if they approve a pricebeat.

      • 17
      • HairyChickens on 07/07/2026 - 13:29

        One time, I had a manager reluctantly say yes after I told him I was able to get a price match over the phone.

        • 2
        • vawiyoci on 07/07/2026 - 13:41

          Did have this one nice experience in one of the brisbane southside stores where the middle aged lady was super chill and efficient about it, didn't even ask me to pull up the other store on my phone as proof or anything.

          • 1
      • safrane on 07/07/2026 - 14:27

        Because price matching in-store impacts on that particular store's KPIs. A corporate/head office call centre has different KPIs to consider.

        I'd rather waste time travelling to Costco, than to go to Officeworks for a price beat (unless there are tax organisation benefits). I'll grab 1 or 2 $2 hot dog & drink combos or a $16 pizza, and consider my dietary needs satisfied for the day(s).

        • -3
        • Domingo on 07/07/2026 - 14:38

          You have an interesting interpretation of the phrase "dietary needs"

          • 3
          • vawiyoci on 07/07/2026 - 14:54

            @Domingo: Yeah why bother having that policy then? The whole point is better off getting that sale even with a thinner margin than letting some competitor profit. Or maybe they're still under some misguided notion that you'll buy it at full rrp due to the hassle of already being there.

            • 1
            • Domingo on 07/07/2026 - 15:15

              @vawiyoci: I'm not sure what policy you're referring to in response to my comment about dietary needs.

              hot dog & drink combos, or pizzas, while delicious and should be included in diets as comfort foods and for fulfilment/for the soul, they are typically very unbalanced as a food towards many of our dietary needs.

              • 0
            • safrane on 07/07/2026 - 15:17

              @vawiyoci: As a marketing slogan to fool the masses to think they have the lowest prices - if not then they'll "beat" it. Head office will much more likely to grant your request via phone, but the store managers have store-specific KPIs to meet, and it's just that policy in many big corpos have the store manager holding the bag in terms of lost profit due to price beats, so the store staff are told to fob off anyone as best they could, especially if it's a large amount where the product is being sold at below minimum profit margins, or worse at a loss.

              It's like the Bunnings "price beat" whereby all the big tool brands have Bunnings-specific SKUs so you cannot price beat from anywhere else, because it's a "different" product. And when they do have competing products Bunnings would sell it for 2c less than the competitor.

              • 3
          • safrane on 07/07/2026 - 15:26

            @Domingo: The key point is that Costco doesn't actually have the cheapest prices for many items, even with bulk pricing. Quality? Sure, but for the OzB regular you're not saving that much money on regular shops, especially if you also regularly shop at the discount/clearance stores (e.g. CBM/NQR). In that case the annual membership fee becomes a liability.

            How to mitigate that liability? Eat as many hot dogs, pizzas and roast chooks as you can reasonably get, eat back the membership fee whenever you go. Throw the pizza in the freezer if you need to. Petrol as well if there's a forecourt.

            The only times you would choose Officeworks are if the competitor is too far away, or there are tax advantages to shopping at Officeworks (IIRC everything sold at Officeworks, including the tins of coffee are tax deductible if you're a business customer), otherwise just save the potential grief and shop at the retailer who are willing to cut prices on their own initiative.

            • 1
            • Domingo on 07/07/2026 - 15:32

              @safrane: By consuming excessive amounts of hot dogs and pizza, you're "mitigating" one liability but significantly creating another liability.

              Roast chooks are one that we can put more towards the other end of that scale, chicken (in general, I'm not making any representation on the quality of Costco's supply chain) will score much more highly in terms of nutritional value. Not a balanced diet by itself, but an excellent source of what it does provide and a good start to build a healthy diet around.

              • -1
              • safrane on 07/07/2026 - 15:36

                @Domingo: One doesn't go to Costco every week, last time I went there was 2 months ago. It's fine compared to those on the KFC Christmas in July challenge.

                • 1
                • Domingo on 07/07/2026 - 15:53

                  @safrane:

                  Eat as many hot dogs, pizzas and roast chooks as you can reasonably get

                  and

                  One doesn't go to Costco every week, last time I went there was 2 months ago

                  tell very different stories.

                  It's fine compared to those on the KFC Christmas in July challenge

                  How those people choose to treat their health shouldn't matter to others. It's best to measure your health against what's good for you, rather than not being as bad as a select set of others.

                  • 0
                  • safrane on 07/07/2026 - 20:26

                    @Domingo: I got $20 off membership, so I'm not as desperate to go to Costco as I would've been, especially as I was concerned with the petrol prices because of the war with Iran (I don't fuel up at Costco as I know of cheaper places), and so refrained from going on unnecessary trips over the past few months. I usually go there once every 2 weeks.

                    • 0
              • wisdomtooth on 07/07/2026 - 16:14

                @Domingo: Chicken is one of the most abused animals in factory farming. Unless you're sure the chicken was raised organically or, better yet, biodynamically, I'd stay away. And by "abuse" I don't only mean animal cruelty, although that certainly that comes with the cagetory; I mean it's human cruelty to feed anyone with them, given the amount of chemicals they're pumped with.

                • 0
                • Domingo on 07/07/2026 - 16:46

                  @wisdomtooth: I specifically said the following to acknowledge that:

                  (in general, I'm not making any representation on the quality of Costco's supply chain)

                  • 0
      • JackFrost on 07/07/2026 - 14:30

        100% it’s always a Karen trying to find a way that it can’t be honoured. Crazy behaviour

        • 0
    • c9 on 07/07/2026 - 13:59

      Totally agreed. The only thing they need to exclude are incompetent managers in the store and we will be happily spending money in OW

      • 3
    • perhaps on 07/07/2026 - 14:20

      Absolutely love it when the manager kicks up a fuss over a PB. So I just called the online team and they sorted it. Manager wasn't too happy that I was click n collecting so he tried to cancel the order by saying it was OOS.

      • 4
  • happydude on 07/07/2026 - 13:39

    This is really good to know, but not a deal.

    • 3
  • Poison Ivy on 07/07/2026 - 13:44

    Can they price beat subscribe and save?

    • 1
  • HaydosK on 07/07/2026 - 13:45

    So sad. I never price matched to Costco but around that time when they change that they became super paranoid about everything. Used to be so easy to do a price match

    • 0
    • Mums Poop Sock on 07/07/2026 - 13:55

      I stopped price matching there as the time wasted being inquisitioned while they scrutinize the products to make sure every little thing is in order is not worth the savings for me.

      • 6
  • mostlygordon on 07/07/2026 - 13:56

    I tried to get them to price guarantee a Kindle Colorsoft. They said they wouldn't as the Amazon price required a Prime membership.

    • 4
    • cleverkoala on 07/07/2026 - 17:06

      Well that's ruined my hopes of getting a price beat on anything this prime day week.

      • 0
    • slacktech on 08/07/2026 - 09:20

      I was able to do a price match with JB via their web chat for the CS Signature model. The guy also discounted a cover. The $30 off promo code nullified the cover's "discounted" price. I realise there's a lot of fat in the cover. My point is that JB will do a PM, not a PB. I realised I could have got Amazon to deliver it to my door, but I want to go to JB to get other stuff anyway so it's no extra driving for me.

      • 0
  • padricko on 07/07/2026 - 14:42

    "Grey imports / parallel-imported goods are now excluded."

    This bullshit again. Yes I get it. Sometimes it's BS for them. Other times it's really not. Hopefully the third party marketplace thing evens this out. I'm thinking of like some drop shipper on amazon - that's a "grey import" right?

    I'm thinking back to like 2012 or so, but I got a Sony smartphone for half the price "grey import" so they wouldn't price match me. But, that was the MSRP, Australia just loses the plot every so often. (Back then they didn't do GST on small overseas buys, and warranties definitely didn't exist for me, so I dunno, 20% more local made sense.)

    • 4
  • Vladdo on 07/07/2026 - 15:01

    The handful of times I've tried to pricebeat at OW, was a complete waste of time. Instead, I'll just gladly give my money to amazon instead. I hope that they improve their pricing to compete against grey imports, but i know they wont.

    • 3
  • cramblamwich on 07/07/2026 - 15:02

    Surely the timing of this revision was to specifically exclude Prime Day prices, meaning "reduced pricing not available to the public" is designed to exclude any paid membership pricing.

    • 0
  • reptilescorpio on 07/07/2026 - 15:13

    Already struggled to ever get a price match/beat with the old list, new one is even worse

    • 2
  • klyvenator on 07/07/2026 - 17:40

    so office works tightens their price beat policy and gets 100 upvotes. this is why AliExpress UK gets 20% uncapped cashback and we get 15% with a $30 cap.

    🤪🔫

    • 0
  • Joolios on 07/07/2026 - 17:56

    Hard enough getting price matches as is, looks like it’s about to get more difficult…

    • 4
  • JuliusCheaper on 08/07/2026 - 00:53

    I don't see what the policy has to do with anything. Officeworks staff refuse to price beat based on their own ideas, regardless of any company policy.

    • 3
  • mitty on 08/07/2026 - 08:05

    I think the policy itself is all fair enough. I don't need to buy ten iphones at $800 off, only one.

    • 0
  • Schon on 08/07/2026 - 08:25

    Not buying from OW for me then if they’re not price beating. Simples!

    • 0
  • BusMan247 on 08/07/2026 - 08:30

    I’ve been rejected by officeworks probably 6 times and accepted twice. The rejection times were seriously egregious over reach efforts to stop a sale. Stupid shit like matching good guys but they couldn’t see the same product code. Like what a (profanity) waste of everyone’s time. To get like $20 off.

    • 2
  • rexanator619 on 08/07/2026 - 09:05

    I honestly can't remember a time I couldn't successfully price beat at OW. I always thoroughly compare with competitors and try to have back ups just in case.

    • 1
  • Tygrys on 08/07/2026 - 09:05

    This policy is looking like the window dressing that Bunnings gives us, where decent and respectable brands are replaced with inferior white-label trash just to make it as difficult as possible to price beat because no one else stocks JBurrows/Born. Shooting themselves in the foot

    • 0
  • slacktech on 08/07/2026 - 09:27

    While the new policy might not specifically mention 'paid membership pricing' my experience last night is that they are still using this wording in store to get out of PB. This was for the Prime Day Sales, so they're using the Prime paid membership as the basis for the refusal. Even after arguing they continued to use this as the basis for their refusal. If I'd kept arguing, and mentioned the new wording, I'm sure they would have used the new wording for the same thing (arguing that being locked behind a paid subscription makes it "Reduced pricing not available to the public, inclusive of Apple Reseller Education pricing", much like Costco). They behaved like the potential loss to Wesfarmers was coming from the employees' pay packets.

    • 0
    • sinners007 on 08/07/2026 - 11:03

      Yet as of now, we have 128 up-votes.

      My experience with OW price matching is that they try their hardest to avoid having to do it, referencing different products codes, clearance items, etc. It's a very different experience to JB where price matching is simple.

      I popped into my local OW this morning to get some of those cheap D-batteries & asked whether they price match Costco. They said NO.

      • 1
      • slacktech on 08/07/2026 - 11:10

        Agreed - JB is usually a lot easier to get a PM through than OW is to get a PB from. OW online is usually easier than store in my experience.

        In any case, OW won't be getting any of my money from now on. I'll shop at other retailers (including Amazon) who actually honour their policies.

        • 1
  • frkino on 08/07/2026 - 13:27

    Policy wordings aside, whether a potential customer can successfully invoke this policy comes down to the mood of the worker (and their supervisors) at the desk
    been palm'd off a couple times, roll of the dice

    • 1
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