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Hi Ultramup, sorry to hear that! Can you please let us know which destination you are visiting, and if you had confirmed that the eSIM has…

Each product has its own validity period (e.g. 7 days, 15 days, 30 days) which is shown on the product page. The key thing is: the validity…

Hi there, with our eSIMs you are able to access all the main apps like gmail, whtasapp, youtube, etc, while in China without requiring a VPN

Hi Worldcruiser, with our eSIMs you are able to access all the main apps like gmail, whtasapp, youtube, etc, while in China without…

Fair question! No catch — we're running the 40% off as a promotional sale to build up our presence here on OzBargain. We're an Aussie…

Hi rajzez, nice setup with the Chillax adapter 😊 In most cases, our eSIM should work with the eSIM adapter, as it’s designed to enable…

Hi ARCHIEG17100, Great question! There’s been a bit of confusion around this. eSIMs are not banned in Turkey, so you can still use them.…

Hi hotcheap. I apologise about that. Thank you so much for letting us know. Could you please send us an email at support@etel.com.au with…

Hi Steve it should come through instantly, had us worried for a second there! Good to hear you got it, enjoy your trip!!

Hi Karcot, you will have to buy them separately. If you want it on one eSIM, you can check if both countries are available in our [Global…

Hi sween, sorry to hear that, we will take that on board and inform the product team for our future roadmap. Appreciate your feedback

Hi sween, we understand the confusion now, there is a list at the bottom which is actually incomplete and our team is looking into it. The…

Hi seniordoc, if you need both China and Hong Kong, we recommend you get the Asia eSIMs at…

As of right now, these two specific packages are routed via Singapore

Hi CVonC we're sorry to hear about your experience, we're aware that previously a small batch of unlimited eSIMs had some technical issues…

Hi there, routing depends on the destination and plan. If you let me know which destination you're looking at, we may be able to give you…

Thanks for the support! If you need anything while you're in Korea, feel free to reach out via live chat on etel.com.au or emailing…

Not a dumb question at all. The short answer is that data-only eSIMs are simpler to provision, more affordable, and don't require ID…

Hi chalks, that's right, our travel eSIMs are data-only. Most travellers use WhatsApp, FaceTime, or similar apps for calls over data which…

Hi Plutolio, you've got 90 days from purchase to activate, so 45 days is well within the window. You can install the QR code on your phone…

Hi dorian_gray, Germany is listed when you click the "28 Countries & Networks" button for that page, if you are not seeing it there must be…

Hi sween64, Germany is listed when you click the "28 Countires & Networks" button for that page, if you are not seeing it or you see…

Good question. Some countries in the Middle East (UAE, Saudi, Qatar) have local restrictions on VoIP services like WhatsApp calls and…

Hi sss9660 good to hear it has been sorted, feel free to call us on 1300 383 588 or live chat if you need further assistance. Cheers!

Hi suchis, yes all our eSIMs allow hotspot and tethering on your device :) Feel free to call us on 1300 383 588 or live chat if you have…

Hi rinbond, apologies but at the moment all our travel eSIM products are eSIM-only.

Hi Steven, yes of course! When you checkout with multi-quantity, it will simply send you the two esims separately to your inbox. And yes,…

Hi bz4r, good pickup — yeah unfortunately Singapore isn't included in the Asia 12 Countries plan. If you need coverage for your transit,…

We sure do, [click here for Japan](https://apply.etel.com.au/travelesim/japan?referral=ANZAC26) You will see three package types…