I purchased 2 of these (http://www.ebay.com.au/itm/Vehicle-Positioning-Jack-Hydrauli…) ,but from a different seller, and 1 turned out faulty (won't lift, but the other does).
I need to return these to Melbourne- who pays freight???
Will Paypal help me, as I paid with them??
Ta :-)
Yeah, it is really crap because it's not our fault :-(
Your right its not your fault you decided to buy it out of state, or anyone else's.
As an ebay seller i am a normal person like you, trying to sell my stuff when i get returns its user pays for postage. I dont do this for a living more to get rid of my junk.
Why should i pay the postage, unopened goods ie BNIB its not going to be BNIB if its used or tested now is it. I;m talking about sealed items electricals etc
Paypal will ask you to post it back then negotiate the price, after they receive proof of postage.
Dont expect paypal to reimburse return postage.
Dear OP, if you love online shopping, that is the risk. im sure you will save more compare to retail price.
One of the cons for online shopping.
how about this scenario:
You travel to bing lee and bought rice cooker, lets say taxi cost you $20.
then you got home, but it turns out to be faulty. so you head back to bing lee, and ask for replacement.
will you ask for taxi fare as well ?
my point is, its very unfortunate when something goes not according to plan. I guess we just have to take it as bad luck.
Should have caught the bus.
I agree it sucks, but it's part of shopping online. It's the risk you take for getting it cheaper on eBay…
Actually most of the above opinions are incorrect/incomplete. Who pays depends on the type of transaction. If it is a BUY IT NOW item then you are covered by standard consumer protection laws, which makes return freight the responsibility of the SELLER for faulty or wrongly supplied goods.
This extract from the ACCC:
"Warranties and refunds
a guide for consumers and business"
Online auctions – There are different kinds of online auctions. Some businesses use the internet to auction goods on behalf of sellers in a way similar to traditional auctions. There are also websites that provide a forum for private and business sellers to list items for auction, but do not become involved in the transaction.
In both cases, consumers’ rights are limited as they are in traditional auctions.
There is one exception:
Businesses selling at a fixed price – Goods and services sold by businesses for a fixed price (that is, a ‘buy it now’ price) are covered by the same statutory warranties and conditions that apply to other non-auction sales.
Goods bought online or overseas
Australian internet sellers – goods and services bought online must meet the same statutory conditions and warranties as for other kinds of sales. Consumers’ statutory rights are also the same.
Overseas internet sellers – although the statutory rights implied by the Act may apply to contracts between Australian consumers and overseas businesses, there may be practical difficulties in obtaining a remedy from an overseas-based business.
Thanks everyone for your replies, especially 'Possumbly" :-)
Yeah, mention that accc stuff to ebay seller, and see what happen
Nothing in what you've quoted, Possumbly, states (or even suggests) that return shipping costs are the responsibility of the seller.
Our statutory warranty rights entitle us to return an item to where we bought it and have the fault recified (either by repair, replacement or refund.) I don't believe it is spelled out that those 'fixed price' items entitle us to have the cost associated with getting it there reimbursed.
Gee whiz Geewhiz maybe there is something there but you missed it? If you happened to know a little bit about the "consumers statutory rights" mentioned maybe you wouldn't have gone off half-cocked. There is plenty of info on who pays for returns and in what circumstances on the ACCC website, although it's relatively new law so perhaps you can be excused. Do try to keep up if you can - it might help your own pocket even if it doesn't stop you from offering uniformed opinion
Gee Possumbly, instead of acting like an arrogant twat, perhaps actually contributing something useful to the discussion might be more constructive!
OP, the best thing would be to get a quote for the price of returning the jack, and then give Dept Fair Trading a call to ask whether they consider that price to be 'considerable.' That is the only circumstance in which the seller has to pay for the return. The ACCC page on returns states this.
http://www.accc.gov.au/consumers/consumer-rights-guarantees/…
OP, was the item purchased from a business or a private seller?
"a1-tools.equipment"
Address in Melb/Tullamarine, So business I guess
It's simple. The seller sent you a DOA item and they are liable for return shipping. As an ebay powerseller I would never ask a customer who received a damaged product to return the goods to me at their cost. They need to get themselves an Eparcel account as a reply paid label with freight paid only costs them $9. Small price to pay to keep a customer happy when something goes wrong.
Business is easy - treat your customers in the exact same manner you would be expected to be treated if you had the same problem.
An excellent, common-sense and at the same time commendable attitude Third_Gear, even if it is (in most cases) simply adhering to the law. I think consumer expectations will vary according to the price of the item and a sensible response to a genuine problem on cheap items is simple - 'keep that one and we'll send another', cheaper than paying the return cost in many cases. A few dollars lost but how much is a good reputation and customer relationship worth.
Unless stated otherwise, its usually the buyer that pays the return postage.