• expired

Exetel ADSL2 $39.99 100GB, Line Rental & Unlim. Local & Nat Calls

470

Was just looking around for a cheap ADSL2/Line rental for an older family member who isn't exactly streaming a lot of GOT. This looks perfect and the price looks pretty good too especially since she was paying > $100 for essentially the same thing, so I thought I'd share.

$49.98 includes:

  • 100GB downloads
  • Line rental
  • Unlimited local and national calls

There is a 12 month contract, but since the NBN is > 12 months away where she is, that's fine.

Anyway, hope it helps someone :)

BTW you do need to have an Optus port available

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closed Comments

  • +14

    This is normal price. For more details and user reviews see this post: https://www.ozbargain.com.au/node/134231

    Plus you should mention that the $50 is only if you are on an Optus exchange (so doesn't apply to all customers). If you are on a Telstra exchange then it is $50/mth but doesn't include any phone calls.

    • +2

      Hi, yeah, thanks. It is on Optus. I'll add that. However, compared to the competition's prices this seems like a bargain to me.

      • +6

        You get what you pay for… however if it's for an elderly person who doesn't have high bandwidth requirements it should be fine.

        If you are tech savvy and want a reliable service I would stay clear of Exetel, aaNet, Clubtelco, Eftel, iPrimus and Dodo. In saying that, these ISPs can be ok in some areas but congested and problematic in others.

        TPG is good bang for buck and their network is pretty solid.

        • +4

          Hi, thanks for the feedback. I've signed up, so we'll see how we go. I wouldn't call her elderly to her face haha

        • +4

          While I've heard tales of horrible service on Exetel, it seems to only be for those on Optus ports.
          I'm with Exetel on a Telstra Port and cannot complain at all.
          Connected to the Tophat at the end of the street, so get great sync speeds and always return good speedtest results no matter the time of day.
          As I understand it though, Exetel will only connect you to a Telstra Port if there is no Optus Port available. Clearly, they make bugger all on a Tesltra Port.

        • +4

          these ISPs can be ok in some areas but congested and problematic in others

          I hear that! I had TPG and then iiNet. Both were pretty ordinary speeds and uptime but I persevered for years. Then I switched to Exetel (Telstra exchange - same address) and my speeds tripled and uptime has been 100% for 11 months. So really is horses for courses.

        • +45

          I cringe when I read the "you get what you pay for" phrase.

          Ever paid for food at a sporting event or festival? You never 'get what you pay for'.

          High price does not always mean high value. Likewise cheap doesn't always mean poor value.
          As many OzB's can attest to!

        • +2

          @tommyc:

          I hear you about the cringing.

          Although technically the phrase is almost always correct. Unless there is a stuff up and you get the incorrect product or service then we ALWAYS get what we payed for. It's just that sometimes we don't get value for our money, sometimes we get a bargain and sometimes we just pay a fair price for what we got.

          So to me the phrase is pretty much redundant if taken literally. But when used in the manner it is often intended it doesn't really have a place on a forum about bargains.

        • @scubacoles:
          How can you find out which port you are on?

        • +3

          @mmd:

          1) Go to the Exetel broadband page
          2) input your landline phone number
          3) if you can get the $50 inclusive of phone calls package then you are on Optus. If it says $50 plus phone calls then you are on Telstra

        • +1

          @PBG:

          Is that the actual wording on the web page?
          I can't see "inclusive of phone calls" nor "plus phone calls" anywhere.

        • +3

          been with Exetel for 2 months now. Pretty solid. Never had cut outs. Download at over 1.1mb/s consistently. Be careful when u generalise because a lot of factor come into it. Tpg can be absolute dog someplaces and ok others.

        • +1

          I'd have to disagree with this. I've been with Exetel for 10+ years now and have never had any issue which wasn't sorted quick smart.

          Have had good speed too. I'm on an Optus port now, and have no trouble pulling 1.5MB/s down.

          They also include a static ip address which is very handy too (have had the same IP for those 10+ years)

        • @scubacoles:

          +1. I'm with Exetel on a Telstra Port and have been impressed with their service too (their wait times are really low!)

        • @damion: Sorry, I can't get through to check the wording on the website (on mobile).

          Basically if you try and sign-up for the package (without actually signing up) you should be given various plans to choose from. The Optus exchange plan is $40 + $10 for unlimited calls. The Telstra exchange plan is $50 and does not include any calls. Once you put your landline number in it should show what plan is available to you. And that is how you can determine your exchange. Hope this clarifies.

        • +2

          @tommyc:

          High price does not always mean high value. Likewise cheap doesn't always mean poor value.

          COULD NOT AGREE MORE!

          As a matter of fact, our entire website is dedicated to PROVING that hence our motto:

          Spend LESS and Get MORE

          Higher price = better quality is one of the most common misconceptions in the modern consumer world, especially when it comes to services. It is well and truly time for this long lasting myth to meet its 'dignified death'. :)

        • @chewbot:

          Unless there is a stuff up and you get the incorrect product or service then we ALWAYS get what we payed for

          I disagree. Can you please provide examples, especially when it comes to services?

          In my 15 years of experience as a 'deals hacker', I actually usually find the opposite to be true.

        • @tommyc:

          Actually and its even worse that they used that silly phrase when talking about telecommunications, one place we all know the opposite is typically true once you research your options properly (i..e use whirlpool).

          TPG vs Exetel.. Exetel every time in my books for ADSL. I manage services for heaps of people and I can't personally stand TPG's way of handling line quality issue and service faults.

          Only beef with Exetel is:
          a) you have to sign the waiver regarding service quality (not that I've seen the service quality being less than Telstra, in fact quite the opposite is my experience)
          b) on the optus network can't do things like configure call control which "apparently" can be done on a telstra exchange.

          I also have far less issues with adsl quality once on an optus exchange with Exetel. I think the problem is not so much who owns the port (optus/telstra) but how they deal with fixing them when the 60+ year old copper or exchange hardware start to fail. Telstra uses levels to their support function and lots of sub-contractors, so you have to have lodged numerous reports on the same fault and sometimes so does your neighbors before they send out the next level technician.. so months or even years go by waiting for a tricky issue to be resolved while your not getting reliable adsl. With optus it seems to be simplified. Ironically probably because optus is more "cost" aware and try to save a buck while Telstra is more process focused (not concerned about the customer or cost) and just don't even realise the amount of money and time that gets wasted stuffing around customers.

          But as was pointed out before, this is exetels normal price for ADSL, not a special deal as far as I am aware.

        • @Gavman:what's your area? are you with exetel optus or telstra?

        • @paulojr: It doesn't really matter how many people you mean by "heaps" I highly doubt it is enough to be a representative sample to compare the two companies services in any meaningful manner.

        • @angilinwago:

          Exetel optus, moreland exchange.

        • @Diji1:

          If you do it the hard way, I agree. Its true you'd need to sample many thousands of users to be sure but my point is really about the process. The process is the way they do business, once you understand how a company operates it gives you an understanding of how things will unfold if your unlucky enough to be in the group that have poor adsl or other issues.

          If I don't already know I usually find some spare time to ask their technicians and other staff how the company does business so I don't have to bother finding out the hard way. Usually there is a few staff that are surprisingly open to explain problems with their business to you!

          e.g A senior Eftel techie once told me that customers under a certain plan level / cost were "not worth the time" to rectify tricky costly issues, i.e. there is a budget that if the repair costs more they are instructed to not progress the issue as each test they do to isolate the cause cost them money which was billed internally and reported, so say a issue moves to requiring a specific type of test where a cost may be worn by them, they would not do it, but also not tell the client they could do that test.

          Getting this little gems of knowledge is a great time saver. ;) One day I might write up how each of these companies operates just for fun.

          But if you really want statistics to make judgement by the numbers I think the TIO might have some report that covers complaints, that would be a useful indicator too if you could see all these companies rated by the number of TIO complaints raised proportional to their customer base. If you find anything please share of course.

        • ?? Slow??

          Exetel (Telstra deal)
          Downstream Line Rate (Kbps): 18202
          Upstream Line Rate (Kbps): 1019

          Been with Exetel for many years and cannot fault them.
          All ISPs have the odd hiccup and the odd exchange problem.

        • I have been using Exetel both at my Dad's place and my place for the last 4 years. I have never had a single issue which was their fault, their support even picks up the phone at ungodly hours (had a local outage at one stage).

          That said my profession is in IT, so I didn't require any "support" and always provided my own modem. I'm not sure how their end user support for less technical users would be.

        • I'm also on a grandfathered plan @ $45 per month unlimited adsl2 and line rental with some optus calls included from memory (Don't actually have the home phone connected). It's actually more expensive these days.

        • @scubacoles: They charge an extra $20. They probably give you better service because they pay for it themselves.

        • @voolish:
          It's Telstra, you pay extra for it whether you get better service or not!
          It's actually only an extra $10 (on the 100Gb plan at least). Optus port with no calls is $40, Telstra Port with no calls is $50 which is what I'm on.
          Like many people, we don't use the home phone at all, so included calls are worth nothing to us, in fact we wouldn't even have an active line if it wasn't required. (Being connected to a Tophat means you HAVE to be on a Telstra port and therefore HAVE to have an active line.. No Naked on Telstra ports.)

  • You might want to check out TPG, they have a basic plan for $39.99. Cost goes up to same as Exetel if you add unlimited local and national calls. Contract can be as low as 6 months.
    http://www.tpg.com.au/products_services/home-phone-bundle

    • Thanks, that doesn't include the class though. once the calls are added it goes to $49 too though with only 20GB downloads

  • My grandfather is on this deal. We had a lot of problems with setup (took 2 months instead of 2 weeks, download speed was VERY slow at the beginning etc) BUT, now that it is al fixed, everything works really well. We were warned this type of thing happens with Exetel, but we were happy to go through it all for the great price

  • +1

    This is what I have been on for the past year now, minus the phone calls. Good price compared to others but this is the normal price for it though

    • Am I correct in that the current cost for 100GB with unlimited standard, interstate and Mobiles is $60/month? Is that what you pay or did you find a better deal at the time?

      • Sorry, i'm only paying $39.99 a month for 100gb adsl2+ and the phone line. However looking at it yes, its $60 for 100gb, local calls, national calls and mobile calls.

  • +3

    Been on this plan now for 6+ months
    So cheap, all land line and mobile calls included!

    Previously in order was on Optus Fusion for $130??, then EFTEL for $80, now this for $50
    I've never noticed a difference

  • I've been with Exetel for a few months now (churned from iiNet for better value). I'm perfectly happy. My sync speed is slow at 4Mbps (but that's not their fault, it was the same with iiNet. I'm a long way from the exchange). I can easily maximise my connection speed at any time of day.

  • +7

    I'm with them, syncing at 13Mbps but during 3pm-12midnight i only get 1.5Mbps speeds. I live like 2km from exchange. Basically for me they suck, HARD!!.

    For those that want to cancel the contract without paying the exit fee. Just log a speed complaint, follow through with their instructions and you will get an email acknowledging that there is an issue at the exchange with the supplier (my case is with Optus) and they offer you to exit the contract free of exit fees.

    • Weird, I'm miles from the exchange but get most of the 6Mbps it syncs at.

      • Depends how oversold the backhaul is.. Seems that Telstra Backhaul is as a general rule better than Optus.

  • second mrkyle. same issue, from 6 - 11pm, speed will be shaped to 2mb. They suck.

  • +2

    I am with Exetel. Their speeds slow down tremendously during peak usage times of a day.

    • Are you on their Telstra or Optus port?

      • I think I am on a Telstra port and on ADSL1. ADSL2 wasnt available at my local exchange(LVSX).

  • $99.99 new customer line activation charge

    • And a 12 month CONTRACT (with extremely complicated formula for calculating break fees.

      Hence, NO DEAL as far as I'm concerned.

  • I'm with Exetel and they are fine so long as you don't have any issues. I've been with them for nearly 3 years and had to talk to support about line issues twice, and each time it took a good 2 months of going back and forth before they even log a fault with Telstra, and they keep threatening you with an "incorrect call out" charge.

    • PS I can only get on Telstra infrastructure where I live

  • I will never ever go with Exetel even if they give me a FREE internet service.
    Try to get through to a human on their support line!

    • +1

      I've never had a problem. Spoke to them just yesterday in fact and only waited about 30 seconds.
      Always had really really good customer service from them

  • +1

    Any installation/setup costs? I might make the switch form ClubTelco.

    From memory, this isn't much of a bargain tho as it's the usual price. Correct?

  • Been with Exetel on Optus port for almost 10 years now at my current address, and lately the download bandwidth at peak hours has been pretty bad. Moreover most bandwidth to the US is via TPG/AAPT which can be terrible at times. I have to route the packets through a local VPN to use iiNet or VOCUS bandwidth to stream video properly.

    • ditto that.

  • +1

    Been with Exetel for 5 years, syncing at 2.4/0.6. We are 2km straigth line from the exchange, they say it is 4km cable length. May be so. But a mate living in the area even farther away from the exchange syncs at 3.25Mbps. They refused to compare my connection to another client and after a lengthy email exchange told me that if the supplier (Optus) find no fault with the line, I pay $220 Call Out fee. I gave up at this point, I know this area is screwed up and the fault is with cabling, but how do I push them into investigating and fixing?

    • +2

      If you're with them for 5 years, I'm assuming you are no longer on a contract.

      If I'm right, your best 2 options are:

      1. Threaten to leave. I do that often and at the drop of a hat and get my way 95% of the time.

      2. Threaten with a TIO complaint. Each complaint costs them money (as well as makes them look bad in the TIO's annual report) so they will listen and try to make you happy. Again, talking from personal experience here

    • +4

      I get the same threats from TPG, Telstra, Dodo, IINET and many others each time I have to deal with a line fault.

      I even had TPG come out three times once and prove the line fault existed 600m up the road and then got the same threats from telstra when they failed to confirm TPG's results (because the Telstra contractor was too busy smoking and talking on the phone to actually go test the line) In the case of TPG they don't have the guts to tell Telstra to go back and do their job though.

      My advise is as follows!

      1) Don't acknowledge the fee threat either in writing or verbally, just push forward with the case. (just encase)
      2) Do your due-diligence!
      a) Get a spare of everything. cables, cheap modem+power, filter.
      b) Go to the FIRST socket (and disconnect all others if possible)
      1. inspect the socket for any damage (surprising how easy a socket can get broken or bent causing horrible
      issues)
      2. removal all potential sources of interference including unnecessary power packs, smart meters (stay clear of
      these things!) motors, TVs, etc.. especially Asus wireless routers! All these things can interfere
      3. Disconnect everything from the phone system, everything including alarms, faxes, phones.
      4. Plug in your gear, clean start, test it, then do it again with your seconds set of equipment.

      Once your confident the problem is reproducible, call them up and ask for an isolation test and ask them to monitor the line then ask them to email you the report and explain it, and repeat this as long as necessary.

      Usually if you really have an issue Exetel's line test will fail something.. and they will automatically escalate to optus/telstra regardless of your acceptance/denial of callout fees.

      Just be sure, as there is so much outside of their control its a nightmare for both parties to resolve ADSL issues plus there are also cheap ADSL chipsets in some modems that can't deal with 4km runs well. Actually if you are 2km from the exchange with 4km of cable it sounds like telstra has zig-zagged and possibly joined your line all over the place to get that length. Good chance the in ground cable is not up to scratch.

    • +1

      Solution: Move house!

    • ADSL2exchanges.com.au can give a rough cable length, based on a typical roll out situation. I've seen a 1.2km straight shot show 2.6km on there and actually be 3km+ when checked.

      I recently had a tech out 3 times, each time the "threat" of the call out fee was raised. I have been at this house with Exetel for 5 years and I knew a faulty line when I saw it. All 3 came, checked, repaired. First time, ADSL upstream was 1/3 of what it used to be.. called them back out to find crap repair. Second time, sync was good but frequent drop outs. Third bloke was awesome, spent a couple of hours back and forth and only left when everything was running well. End of the day, the techs are all Telstra techs or contracted through Optus so I can't fault Exetel on the repair stuff ups.

  • +1

    Just keep in mind that, regardless of what the company claims, they do shape torrents. A friend of mine gets a max torrent speed of around 200kb/sec, even though their connection speed is much higher (and they get the full rate of their connection when downloading non-torrent items). Also, on whirlpool some people have noted that they get decent torrent download rates when they run over a VPN connection.
    Just something to keep in mind.

    • See I've read this too but i'm not really sure about it. My internet has never passed 1.1megabytes/s, I have hit this speed before on torrents but usually only in the more off peak hours, otherwise it depends on the day but I can still usually hit 500-700kilobytes/s when torrenting.

  • hmmm, I know this all depends on distance from exchange and what not, but currently I'm on Optus cable, how much of a difference is there if I went with adsl2?

    • Happy to be corrected here, but IIRC isn't Optus cable really fast? Wouldn't changing to ADSL2+ be a significant downgrade in speed?

    • I think it might depend on your cable plan, as they have something more expensive that you can get more than 100mbps+.
      Note that ADSL 2+ is only MAX 24mbps, usually 10~15.

    • Call Exetel and ask them. Based on your address they can give you a good estimate of what your line sync speed should be. I have done this before. Just be sure to select the "new customer" option on their phone menu, as they give priority to new customers = less waiting time ;)

  • +1

    I've been with Exetel for 8+ years now, the only couple of issues I've had have been dealt with promptly & professionally IMHO, I wouldn't hesitate to use them again. On a side (sad) note: RIP John Linton, I had a nice little repartee with him via email at one point, he was not the ogre his detractors often made him out to be.

    That said, the main caveat for using any budget ISP is your own level of technical proficiency. IME, if you have a reasonable idea of what you're doing, and how to conduct your own rudimentary fault finding/troubleshooting, then the budget ISPs will suit you. Conversely, if you need your hand held for every single step & have no idea at all (just an observation, not a recrimination, networks are not everyone's forte); or don't have a tame nerd to fall back on; then perhaps a budget ISP is not for you, best to look for one that offers more comprehensive customer support…just my $0.02! :)

  • -1

    TPG is doing a similar deal, except it's 499GB for $60 (+$10 more) incase your the type to go over the quota. That's 5x more for an easy $10 per month.

    • And if you're on that TPG deal, may as well take the $69.98 Exetel package for Unlimited local calls, 13/1300 calls, national calls and data. That's infinitely more data for an easy $9.98 per month. We can play the "For only $XX more" game all week!

      • I think you might of missed it but there is no 499Gb plan. It's $60 for unlimited data. Just simply marketing.. it was either that or 1499gb but 15x more data sounded too harsh.

        This deal has been around for years advertised all over social networks. So while this still helps a lot of people I might as well let them know about another ISP with unlimited data.

  • I am on this plan and can't complain. Been with exetel for over 10 years. One of the first customers. First 8 years have never called them once but lately had sync issues etc but that was fixed once i replaced my modem. Support guys are pretty helpful

    • I have also been with them from the start. I do seem to have issues with it regularly 'dropping out' but modem still says i have a connection. Have to constantly restart the modem (to various effect). Not sure if its just time for a new modem. What did you get?

      I'm still on my original plan, $45 month and using Telstra for landline approx $35 month. Have been contemplating changing to the bundle which would half my monthly bill.

      • I grabbed used netcomm optus modem from my parents and seems to work fine. Definitely change the modem as you can get ok modem for $50-60 these days. I pay $65 a month for 100gb adsl, line rental, calls and mobile phone. Pretty good price…

      • Yeah, sounds like a modem problem if it's saying it's connected when it's not.

  • FWIW I am with Exetel on Optus exchange, can never complain with their service. Now this is a speed test now, which is a peak time when a lot of people complain about congestion and slow down.

    http://www.speedtest.net/my-result/3890727664

    My speed is like this 24/7, which is about right considering the distance I am from the exchange.

  • Personally don't find this deal that attractive as I don't use my homephone.
    Optus port is usually bad news,too. When I lived in an apartment with Optus ADSL2+, it was a complete nightmare, and it was around 900m to the exchange.
    Now I'm with ClubTelco and on their Dodo port (not sure if they still have any Telstra port), speed is consistent 24/7, 17mbps, can't complain about it… not sure how so many people are having issues with the Dodo network though. (about 450m to the exchange)

    • Dodo network? You mean the one laid, operated and maintained by optus? Lol

      • Not sure if Dodo network = Optus. My unterstanding is that it's not, maybe Eftel though.
        My hostname is 122-149-xxx-xxx.static.dsl.dodo.com.au and whenever I go to speedtest.net I would see that my ISP is Dodo, even though I'm with ClubTelco.

        • There are only two exchanges (if you exclude iinets weird quasi-exchange). Optus and Telstra. ISP is just a reseller of the line. ISP does not lay the line, fix the line or even go to the exchange to switch ports. Its all either Optus or Telstra. Dodo have contracts with both Optus and Telstra so it could be either but they always try to push their customers to the Optus exchange so they can save money. Therefore if you were on Optus line before you almost certainly are on the same optus line again. Just now your monthly invoice is on different letterhead.

          Its great that you are getting good speeds, but you shouldn't make sweeping statements like:

          Optus port is usually bad news

          Especially when its more than likely you are happy with your Optus port currently.

        • @PBG:
          That statement was made because when I was with Optus ADSL2+, the speed was terrible (and that was 100% Optus, no reseller in the middle).

          Now after doing some simple research, it looks like CT only use Telstra dslams. So I'm not so sure if your statement of it being most likely Optus is true or not. (See http://forums.whirlpool.net.au/archive/1678759)

          Obviously I'm only a customer of them so I don't know what they do behind the scenes.

  • With Exetel (Telstra)
    Getting Downstream Line Rate (Kbps): 18202 .. Upstream Line Rate (Kbps): 1019
    8km from exchange. (on a rim with a top hat)

    • +1 for exetel on telstra network. Slow down only during peak hours. Great speed overall

  • I've been with Exetel for 10+ years, at 7 locations over that time & never had any issues with them. I happily refer friends and Family all the time & still have all those, so no problems with them either. I love the basic inclusions that other major providers don't seam to have too. Like 20 email addresses, Web Space & paid stuff like VOIP & email to fax…

  • Isn't setup fees $59? Minimum 12 months or $99 penalty

  • https://www.spintel.net.au/products/broadband -for no contract and free setup plans

  • 100GB is nothing. CoD AW is 36GB, AC: Unity is 40GB at least, DA: Inquisition and FC4 will be at least 40GB+ together, 1080p linux .iso's are 10GB+, what could you possibly use 100GB for? Emails? Youporn?

    • Not downloading everything in the one month?
      Not gaming?
      Perfect cheap price for parents or grandparents?

      Can always pay more for higher quota too

    • 100gb is plenty for me. As i am very far from exchange, i dont even notice when my link is shaped.

  • With Exetel since the year they started, but I wouldn't recommend them to anyone who doesn't know what they're doing. A good friend paid $300 extra in 'didn't upgrade plan fines' because she doesn't understand ISP lingo. They change terms mid contract, they even recently changed the start/end of the usage month recently and many got dumped with overuse fees from using more than 50% of their allowance in 1/2 month.

  • Was good while it lasted.

    Please mark expired and terminated with extreme prejudice :)

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