So my Fuji Xerox printer has an issue in that it isnt working properly after a jam. It seems to take the paper in at an angle and therefore jam every time I try to print.
After contacting Fuji Xerox, I was told that it only has a 1 year warranty and I should go and find my own repairer for it.
This printer retailed for around $500, given that entry level printers start at about $50, I would certainly expect at least 3 years of life from this printer.
We all know the consumer law, but what remedies does the consumer actually have? Previously I have had success when my complaint was in regard to a phone, so I could contact the TIO. In this case, I thought my best bet was Consumer Affairs Victoria, and they basically sent me a letter saying that they cant help and refereed me to VCAT. Going to VCAT, which is basically Victoria's small claims court for those not from Victoria, is not economical in this case.
What are my options?
They're right. The only rights you have is to make claim in court.