Hi Ozbargainers,
I purchased a flight with Vaustralia but due to unforeseen circumstances I had to cancel it, they refused to credit the amount to my credit card but instead created a Travel bank account with 12 month expiry.
11 month later, they are refusing to extend the expiry of the account. At the moment due to circumstances I cannot travel.
I need advice please, how/could i extent the expiry?
Cheers,
ahly92
Your best option would be to ask dept fair trading.
it really depends on what the t&cs of the ticket were regarding cancelling your ticket. if the credit & expiry were clearly described then it is not really the airline's fault. spend it or lose it.
I think i'll go with derpdeber's suggestion…but the problem is i don't know which country to choose. Would i be possible to change actual flight rout not just the dates…as some fares (premium economy) have $0 Booking change fees?
If you can use the credit for another traveller, then you can book a flight for a friend/ family member or even effectively "sell" the credit at a discount.
How much are we talking?
It was a trip for the family so ~$8k
I have travel bank too, it says to use before sept this year, does that mean fly before then or at least book before then and can fly later?
To book before then
Buy a flexible fare to somewhere you see yourself flying to in the future. Just keep moving the date of the flexible fare back until you can travel.