[Price Error] Philips Sonicare Flexcare Platinum Rechargeable Toothbrush $8 @ Harvey Norman

LJase2801 on 19/11/2015 - 12:27
Last edited 19/11/2015 - 15:47 by 1 other user

Check out wouldn't work in google chrome. Used internet explorer and it worked.

Take charge of your teeth with the Philips Sonicare Flexcare Platinum Rechargeable Toothbrush, offering 9 brushing options, a pressure sensor and advanced brush head technology to keep your teeth at their cleanest.

Key Features
•Choose from three cleaning modes - Clean, White or Gum Care, with three intensity settings of Low, Medium or High - to give you a personalised brushing experience
•Extra long bristles to reach deeper between your teeth and gums, with reminder bristles that change from blue to white to indicate when to change your brush head
•Intuitive Pressure Sensor to reduce aggressive brushing which vibrates when you're brushing too hard

Dear Customer

We refer to your order dated 19/11/2015.

Due to a technical error, the Philips Flexicare Platinum Toothbrush (33302) was advertised at $8 on our website on 19/11/2015. The correct price of the product is $269.

Our records indicate that you made an offer to purchase the Philips Flexicare Platinum Toothbrush (33302) at the price of $8.

Pursuant to clauses 5(7) & 5(8) of the Harvey Norman Online Terms and Conditions of Sale (available at www.harveynorman.com.au/terms-and-conditions/), Harvey Norman Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.

As such, we have not accepted your order and would like to arrange a full refund of the payment made by you. Your refund will be automatically processed with the next 1-2 business days.

We apologise for any inconvenience this error may have caused you.

Please do not hesitate to contact our Harvey Norman Online Customer First Team should you have any questions.

General Discussion

Related Stores

Harvey Norman

Comments

Yorkshire-Man on 19/11/2015 - 13:46

+7

Holly s@!t, I paid $32 for 4 and now (somehow) they have taken over $1,000 from my PAYPAL account !!!!
- Yorkshire-Man on 19/11/2015 - 13:51
  
  +4
  
  It said $32 on the PAYPAL screen… that's what I paid… my account shows a deduction of over $1000… surely that's pure fraud.
  - stargalaxy on 19/11/2015 - 13:54
    
    My credit card also shows $24 deducted.
  - Namkcalb on 19/11/2015 - 14:15
    
    +2
    
    The same thing happened to me… this is the last time I trust Harvey Norman. I have paid $15 dollars for an electric toothbrush before, so I assumed it was just a good deal. Now I'm down over a $1000
    - mackaxx on 19/11/2015 - 14:28
      
      +8
      
      Broden Karma.
      
      Pretty harsh though
    - Namkcalb on 19/11/2015 - 14:38
      
      @mackaxx: I bought four, one for myself, two for family members and one as a backup. That's hardly abusing the deal.
    - mackaxx on 19/11/2015 - 14:39
      
      +1
      
      @Namkcalb: I did say it was pretty harsh,
    - Namkcalb on 19/11/2015 - 14:57
      
      @mackaxx: Fair enough, upvoted
  - [Deactivated] on 19/11/2015 - 22:28
    
    Looool rekt
    
    Call the police!
- stargalaxy on 19/11/2015 - 13:52
  
  Mine show $24 deducted.
- Yorkshire-Man on 19/11/2015 - 13:54
  
  Mine showed $32 on the screen and somehow they have taken over a grand. I'm livid, they have cleaned me out ! The paypal email has also come through showing over a grand as well.
  - stargalaxy on 19/11/2015 - 14:14
    
    That is bad, think you have to quickly cancel the order. My paypal email comes in at $24.
- drogba on 19/11/2015 - 14:51
  
  Thank You for shopping at Harvey Norman ( ͡° ͜ʖ ͡°)
smllms on 19/11/2015 - 13:46

the page is not available and can't find the product any more.
Lamm….
[Deactivated] on 19/11/2015 - 13:55

Mods delete this.
tron07 on 19/11/2015 - 14:04

Email from them. They didnt mention pricing error on their end.

Thanks for placing your order with us. However after careful review, we have decided to not accept your order. We apologise for any inconvenience.

Why have we rejected your order?
Reasons for cancelling orders most commonly involve credit card and address validation errors, or a mismatch of information.

We apologise for any inconvenience this has caused.
If you feel the order has been rejected incorrectly, please contact us to discuss by email on [email protected].
- INFIDEL on 19/11/2015 - 14:33
  
  I've seen a few of those :-(
  I think "mismatch of information" will cover any pricing error. That's what a pricing error is.
belolga on 19/11/2015 - 14:05

can they deduct via paypal
[Deactivated] on 19/11/2015 - 14:22

I'm I the only one lucky one who only got charged $8 instead of $1000+ like some others here?
- impostor on 19/11/2015 - 14:28
  
  +1
  
  me too =)
  - csjc on 19/11/2015 - 15:03
    
    me three =)
jiaqi518 on 19/11/2015 - 14:31

Any one got it?

Mine have been cancelled…
stargalaxy on 19/11/2015 - 14:32

+8

Update: I get an email informing the tooth brush is ready for collection. No email regarding cancellation or price error.
- HelpWanted on 19/11/2015 - 14:35
  
  Did you get a separate emailed Tax invoice?
  - INFIDEL on 19/11/2015 - 14:36
    
    Invoice is issued after the transaction is complete - which means after picking up.
  - stargalaxy on 19/11/2015 - 14:39
    
    No tax invoice yet, I am still waiting for the cancellation email. Thinking to collect after work tonight if I did not get the cancellation email by then.
- INFIDEL on 19/11/2015 - 14:35
  
  +1
  
  Go for it ;-)
- lowndes8 on 19/11/2015 - 14:38
  
  good luck
- Orangjawa on 19/11/2015 - 14:54
  
  I got the same email saying my order is ready for collection. Went to store to pick up, met by store manager telling me that they have been told to hold all orders until their HO cancels all orders. No explanation on why I was sent the order ready for pick up email. I say call your store first before wasting your time going to store.
  - RogueWolf on 19/11/2015 - 15:01
    
    +5
    
    so you had to do the walk of shame out of HN lol
    - stargalaxy on 19/11/2015 - 15:38
      
      +3
      
      I think HN should be ashamed to be screwing up on the price and making peoples make unnecessary trips to their outlets, if price error, then rectified immediately. I will wait for few more days in this case, when I have nothing to do then I will drop by the outlet to see whether they let me collect it.
    - RogueWolf on 19/11/2015 - 15:42
      
      +4
      
      @stargalaxy: agree, mistakes happen but making people go in-store to be told its an error is ridiculous, they know its a error they should be on the phone or email immediately letting people know
  - tron07 on 19/11/2015 - 17:29
    
    Complain to Today tonight? - Dodgy sales tatics from XXX??
edy4eva on 19/11/2015 - 14:38

HN play a shifty game IMHO. I noticed a Casio keyboard for $187 plus $25 for delivery, which made it the same price as JBHF's ($213). They removed it from their website, and the lower model (identical except for speed sensitive keys) which was $199 now comes up with $10 for delivery.
Devil Dog Eyes on 19/11/2015 - 14:59

Order cancelled and refunded, money already back in my PayPal account. At least this was handled better than the $0.80 memory card fiasco: https://www.ozbargain.com.au/node/219010
Still waiting for my refund from DJs on that one…
@stargalaxy, hope you get yours!
Dogfight on 19/11/2015 - 15:14

i got order confirmation earlier and order is still in place , credit card is still pending and no refund yet.
mooreshady on 19/11/2015 - 15:27

did anyone successfully got it @ $8?
Shon on 19/11/2015 - 15:36

+4

Just got the following:
Due to a technical error, the Philips Flexicare Platinum Toothbrush (33302) was advertised at $8 on our website on 19/11/2015. The correct price of the product is $269.

Our records indicate that you made an offer to purchase the Philips Flexicare Platinum Toothbrush (33302) at the price of $8.

Pursuant to clauses 5(7) & 5(8) of the Harvey Norman Online Terms and Conditions of Sale (available at www.harveynorman.com.au/terms-and-conditions/), Harvey Norman Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.

As such, we have not accepted your order and would like to arrange a full refund of the payment made by you. Your refund will be automatically processed with the next 1-2 business days.
- Gururek on 19/11/2015 - 15:38
  
  Just got the same email.
- Roary on 19/11/2015 - 15:39
  
  Did you make an offer to buy it or was the sale finalized.
  
  Sure they can cancel an order, not sure if you get an order is finalized or ready to pick up that they can reneg.
  - INFIDEL on 19/11/2015 - 17:20
    
    Sale is not finalised until both goods & payment are transferred.
    
    I cancelled a HN order yesterday as I hadn't got around to picking it up. As no goods were transferred, HN refund my payment.
    - Roary on 19/11/2015 - 17:27
      
      +1
      
      That is what HN might say but it wouldn't pass in law.
      
      A contract of sale can be finalized before goods have passed and even before money has passed.
      
      I fully acknowledge that clicking on buy now and entering in paypal or credit card details is an offer, but I would argue once you get an email back saying order is ready to pickup or order has been dispatched would mean its finalized.
      
      HN let you change your mind due it a customer policy but they could of technically told you the goods are yours and even charge you storage if not collected in a reasonable time.
    - INFIDEL on 19/11/2015 - 17:50
      
      @Roary:
      As far as I understand…
      Yes it's a complex area of law, especially for suppliers. Suppliers often define at what stage a sale has taken place & we need to agree to their t&c to proceed with purchase.
      
      Suppliers who sell on credit may define sale & ownership as passing to the buyer only after payment, although goods may transfer months earlier. If the buyer is unable to pay, they have a better chance to recover the goods.
      
      But we agreed to this business's process before clicking buy, which is that clicking on buy is only an offer, not a sale, and they can terminate the process for almost any reason.
      
      Online retailers usually have similar conditions, that are severely criticised when people have their orders cancelled after pricing errors. But we agreed to the t&c!
      
      Under consumer law, a merchant does not have to supply goods if there has been a pricing error. The ACCC states you should first check the company's t&c about this matter.
      
      Most of us only had 'order confirmed', just acknowledging our offer. There was no confirmation of sale!
      It is possibly different if you received a pick up or delivery notice. Once again it depends on the wording of the t&c we agreed to.
      
      I used those t&c to terminate my order before pick up, terminating the sale before it was completed.
    - [Deactivated] on 19/11/2015 - 19:17
      
      -1
      
      @Infidel: Yeah, but I would argue that once they accept your money (e.g. they deduct it from your paypal account) then the contract is complete. Their terms & conditions can't be enforced if it contravenes the law. Just like if I put a sign that syas "Trespasses will be shot", it doesn't mean I can legally shoot a trespasser.
      
      It's a complex legal argument on both sides, but IMHO HN should take some responsibiolity for their incompetences & even offer those who purchased the "pricing error" item some sort of store credit e.g. $8 credit for spending $50. It's good public relations, it gives them a monetary incentive not to continually make these human error mistakes (it's not a computer glitch, it's a human decision to price the product).
    - INFIDEL on 19/11/2015 - 19:28
      
      @supabrudda:
      The erecting of a sign with conditions attached is of course a very contentious area ;-)
      
      And then there's the more complex than expected field of tresspass ;-)
      
      Just the same as clicking a box saying you agree with a merchant's t&c - did anyone read them before clicking ;-) No, we want the deal.
      
      It's a forum topic in itself.
      
      HN (along with other merchants) does make these mistakes. They rely on t&c not read by far to eager bargain hunters, to deny the sale.
      
      Other businesses do offer vouchers etc in this situation. But as soon as you click on deal, Gerry knows it's those Professionals from OzBargain. So no sympathy for you.
      
      Simplest solution, just don't buy from HN.
- skysky on 19/11/2015 - 15:39
  
  Yup. Just got the same.
- HelpWanted on 19/11/2015 - 15:49
  
  -2
  
  Same.
  
  Although these words, "As such, we have not accepted your order", contradict the words in the when your order is ready for pickup previous email, "Order confirmation number:".
  
  confirmation
  
  noun
  
  = proof, evidence, testimony, verification, ratification, validation, corroboration, authentication, substantiation • " He took her resignation as confirmation of their suspicions." OPPOSITES:
  opposites: denial, contradiction, repudiation, disavowal
  
  = affirmation, approval, acceptance, endorsement, ratification, assent, agreement • " She glanced over at James for confirmation of what she'd said." OPPOSITES:
  
  They need to drop the word Confirmation from the email subject line and the Order "confirmation" number from the content. That way they they have a concrete out.
  
  I though I had a Acceptance/Agreement based on an email stating, "We'lll let you know when your order confirmation no is ready for pickup"
  - INFIDEL on 19/11/2015 - 17:21
    
    That was confirmation of an order, not a sale. A big difference.
    - HelpWanted on 19/11/2015 - 19:20
      
      -2
      
      They 'accepted' the terms and took my money.
      
      So taking my money is not a sale?
      
      Once your money is in the till at any bricks and mortar store, I'd call that a sale.
    - INFIDEL on 19/11/2015 - 19:38
      
      @HelpWanted:
      In b&m store, you usually have the product in your hand, or a voucher or agreement to redeem product (e.g. food outlet where you may wait for product after payment) when you hand over the money.
      
      Generally, there is little distance (spacial or temporal) between you and the product.
      
      In a store, you should be informed before payment is accepted that there is a pricing error. ACCC has page about this.
      If a pricing error (over charge) is detected afterwards, you are entitled to a refund of the difference or even full refund for scanning errors.
      The store can not recover under payment for pricing errors after sale is completed.
      (HN once under charged me $250 in a $750 purchase & couldn't recover it after the sale was completed! The salesperson pleaded over the phone, but I knew all I had to do was say no.)
      A different situation to mass online sales process.
      
      That's why online is different. You ordered, payment was transferred, but t&c meant this was an offer, with refund of your money if transaction did not complete. It is usually a more distant transaction, governed by the merchants t&c you must agree to to begin the transaction. HN reserved the right to approve or reject all order offers.
      
      You're free to take on HN, raise with your local Office of Fair Trading or ACCC, but check their sites first to see if you're wasting your & their time. Usually the outcome they can achieve is a refund, which is coming.
      Still Jetstar is in trouble for not stating all costs up front, so you may win!
      
      Keep us informed of the outcome of your battle.
stargalaxy on 19/11/2015 - 15:39

-4

Update: I just got the cancellation email, so HN is wasting everyone time again.
- jsjc on 19/11/2015 - 15:44
  
  +5
  
  I think it's pretty unfair to say HN is wasting everybody's time - we all knew our orders were probably going to be cancelled since it was obviously a pricing error at 97% off retail.
  - stargalaxy on 19/11/2015 - 15:48
    
    -5
    
    If HN have better pricing check, this error should never happen and therefore none of us will have place the order. Source of problems lies with HN, we are just trying to take advantage of it. No error at first place, no wasting time for all of us. I suspect HN may have done it on purpose to show more traffic to their websites.
    - Gehirn on 19/11/2015 - 16:11
      
      +1
      
      "I suspect HN may have done it on purpose to show more traffic to their websites."
      At the risk of receiving all this negativity to Harvey Norman?
  - INFIDEL on 19/11/2015 - 17:25
    
    I posted the $270RRP & likelihood of pricing error 10 minutes into deal. Errors occur in any business.
    
    But I still gave it a go @$8 ;-)
    
    Just received cancellation of DS order for $12.20 DAB+ radio, minutes after HN cancellation.
    It's a f#@king capitalist CONSPIRACY!! :-) :-)
    
    Am now beating myself up for wasting my time again ;-)
JayMoney on 19/11/2015 - 15:57

-1

I'd accept if the number was either 2, 6 or 9 as per the RRP, but $8 is a random number so poor effort on their behalf really.
miscbrah on 19/11/2015 - 15:59

+17

lol at ozbargainers claiming HN are dodgy when they are the ones knowingly trying to exploit and OBVIOUS error

what do you expect?
- spychiatrist on 19/11/2015 - 16:20
  
  +5
  
  time to call their waaaaaaambulance
- Clear on 20/11/2015 - 09:49
  
  +2
  
  They expect that the ACCC and Fair Trading are going to take action against Harvey Norman for this false advertising, a full refund, the product for free and an apology while they go tell everyone how dodgy they are.
belolga on 19/11/2015 - 16:44

+3

“””Please be advised that this is a refund confirmation for your online order. While we are sorry to hear that the purchased goods were not suitable for you, we would like to thank you for your business and look forward to future transactions with you. “”

This is what i get in the email…………..
so they do not acknowledge their error but blame the customer…..
- stonkered on 20/11/2015 - 08:29
  
  +4
  
  You gotta be kidding me. Mistake made, ozbargain tries to exploit, doesn't work out, but hey it was worth a shot. That bloody Gerry's a slippery one (tongue firmly planted in cheek). Cop it on the chin, you played and lost.
djones145 on 20/11/2015 - 08:45

lol waiting for the new article from Gerry blasting us professionals!

prolly try to get ozbargain shut down lol
- Clear on 20/11/2015 - 10:11
  
  +1
  
  Gerry is still in the penalty box…
[Deactivated] on 20/11/2015 - 13:08

+2

Trying to obtain goods that you know are incorrectly priced is illegal.
Just saying.
- INFIDEL on 20/11/2015 - 13:15
  
  But no one knew that it was incorrectly priced, not even Gerry :-)
  - [Deactivated] on 20/11/2015 - 13:20
    
    Everyone who tried to buy it having had it posted on here can reasonable be assumed to know it is an error.
    - inasero on 20/11/2015 - 14:43
      
      +1
      
      You never know - it is OzBargain after all and ppl browse these deals expecting to find bargains :)
mackaxx on 21/11/2015 - 10:22

Whilst very community minded to post right away I'd probably opt to buy and collect the goods before posting what's clearly a price error.

You've no chance if all of a sudden the site gets smashed by a bunch of buy happy gum tree sellers .

At least someone actually gets it then…

[Price Error] Philips Sonicare Flexcare Platinum Rechargeable Toothbrush $8 @ Harvey Norman

Related Stores

Comments

New Forum Topics