Today I made a complaint to before service is even provisioned because they gave me a quote of $99.95 for 100 mbit + waive modem fee + waive connection fee + waive any technician professional fee, 24 month commitment.
Then spent 8 hours today on phone when they decided to change the cost after I said ok and proceeded with the order.
And offered me anything from 200GB for $89.95 to $149 for 1TB. All with connection fee. And suddenly it was a huge deal to have a technician. The technician now HAD to be there only now I had to pay for someone to come and plug in a modem. Before I was happy to self install.
All in all there was the potential for 144 (modem) + 254 (install) + 192 (connection fee) in additional charges and they refused to say say how much they would Bill me and insisted that I wait for the Bill then dispute the charges after hours and hours on the phone spent making up plans and conditions and options and claiming to be baffled by the quote and things like naming the plan they kept referring to as "the plan" despite insisting there's too many plans to keep track of.
Honestly it was like calling an insane asylum where the staff and inmates toss a coin to see who takes calls.
Recorded the whole lot.
Any other bad Telstra sales experiences?
I gave up on the $200 welcome credit + data cause they needed a letter written and signed by my parents to prove I live at that address. Multiple credit cards, phone plans and wow Telstra!