SurfStitch overcharging

Hey guys must admit i'm kinda lazy when it comes to checking credit card statements but recently bought some stuff off Surfstitch using their 30% off code on Black Friday. Any how came to check my credit card statement and realised i had been charged $100 instead of $70 as the discount price stated. Emailed customer service and they got back to me saying:

[quote]Thanks for contacting SurfStitch.com

Unfortunately an error was discovered in our daily audits in which a small number of customers who had claimed our recent offer were incorrectly charged their discounted amount again when the order was dispatched. This issue has now been corrected and we are in the process of refunding all customers affected by this issue.

This additional amount has now been refunded to your credit card and will appear in your account in the next 1-5 days.

We apologise sincerely for this error and for any inconvenience caused as a result. If you have any further questions in regards to this issue please let us know.[/quote]

Interesting to note i had not received any notification about it until i contacted them and the original purchase date was from Nov 30. Just a heads up for anyone that bought during the black friday / cyber monday weekend might be a good idea to check your statement.

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Comments

  • Thanks for the heads up.

  • This happened to me also. Luckily I randomly decided to have a look at my credit card transactions and noticed I had been charged approximately $90 extra - the amount that was deducted with the 30% Black Friday coupon. No notification from them either, I had to make contact. Was quickly rectified though.

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