Motherboard Pin Inspection - Is It Usual and/or Pointless?

Diji1 on 06/07/2016 - 11:15

Just bought a motherboard from MSY. When the young man came to the desk with the motherboard he opened up the box, cut the seals on the anti-static bag and removed the motherboard. Then he removed the CPU socket cover and presented the motherboard to me at eye level.

At this point I asked him what he was doing and he explained that I was being given the chance to inspect the motherboard pins. I said OK and that I would return it if there was any issues. He said something about manufacturer and "not to bother" that I didn't get but I assume it was "encouraging" me to not come back to MSY if the event of any issues ;)

Anyhow, I agreed that the pins looked straight and undamaged and paid for the item.

Just wondering if there's any point to this exercise. Have I waived any rights or are they exactly the same as if he didn't do the inspection?

Computing

Comments

  • scrimshaw on 06/07/2016 - 11:35
    +5

    Lol nope. Is he not aware that MSY got slapped a hefty fine by the Accc for not honouring warranty? The seller must provide at least one year of warranty and you have the right to a replacement or refund if your item doesn't work.

    Edit
    What he did was probably not pointless. He just wants his own ass covered in case a customer doesn't know how to install a processor and bent the pins himself, and then came back claiming the board is damaged.

    But if the board is DOA it is unlawful for MSY to refuse to process a refund or do a RMA

    • fruit on 06/07/2016 - 16:57
      -1

      at least one year of warranty

      The law doesn't say that.

      The law says goods must be lasting ie. last a time a reasonable person would expect.

      It does say you can go to the seller or the manufacture.

      In my opinion a motherboard should last more than a year.

  • Avacardooo Rayy Mee on 06/07/2016 - 13:18
    +3

    Basically people drop the CPU into the socket damaging the PINs and say thats how they received it.

    By doing this, they are showing you and you both are confirming that it was perfect when you left.

    Then if you bend them it will break the motherboard, and they can just say its PHYSICAL DAMAGE, and you cant do anything.

  • Mumbles on 06/07/2016 - 13:48

    Its been years since I custom built my own gaming PCs. I used to appreciate seeing the actual gaming motherboard because seeing the clearances around the CPU socket assures me that I can install crazy large CPU heatsink/coolers.

    Especially on smaller compact motherboards the layouts are terrible and cannot physically accommodate for every CPU+heatsink combination. Overly large heatsinks can bend or crush memory chips, transformers, capacitors, mobo fans …

    In the old days many of the computer sales people would dry fit the motherboard + CPU + heatsink so that both parties knew there wasn't a problem with fitment.

    When selling top of the line performance gaming motherboards its sometimes the staff showing off the product's specific features (eg. backup secondary BIOS chips, overclocking jumpers, coloured lights).

    Plus it could be a similar trick to car salesman with their after sales. Where where they try to minimise buyer remorse by pumping up the customers purchase satisfaction by saying "WOW! You're definitely going to looove the unique luxury car cause no other car's got its polished chrome cup holders, or its … etc".

  • fruit on 06/07/2016 - 16:59
    -2

    Please report them to ACCC
    https://www.accc.gov.au/contact-us/contact-the-accc/consumer…

    • llama on 18/07/2016 - 03:39
      -1

      Report them for WHAT?

      Asking a customer to confirm that the item was undamaged when received?

      • fruit on 19/07/2016 - 12:40

        I said OK and that I would return it if there was any issues. He said something about manufacturer and "not to bother"

        Telling the customer to go to the manufacturer and "no refunds".

        • llama on 19/07/2016 - 13:38
          -1

          Telling the customer to go to the manufacturer and "no refunds".

          Well… errr… they didn't say anything of the sort.

          Please read the OP. Slowly. If necessary, please ask for clarification or explanation about what was written - we are all here to help.

          This thread is about inspecting motherboard pins and formal acceptance of condition of the goods supplied. Exactly the same concept as when you do the hand-over inspection of a new car, or even accepting a hire car… a hand-over of a building contract is similar too.

          These inspections don't affect your ability to claim warranty faults, nor your consumer rights or any such thing. However they certainly affect your ability to subsequently claim that bent motherboard pins were a manufacturing defect or the condition in which the goods were accepted.

  • donnot on 06/07/2016 - 18:03

    I had the same thing happen to me a few years back at PLE. The person's justification was, as scrimshaw and avacardooo have said, to stop the customer from claiming warranty because of physical damage to the pins after purchase.

    • llama on 18/07/2016 - 03:42

      Bent CPU socket pints is probably the #1 reason for failures in MoBos.

      I had one buyer who bent about 6 pins plus they somehow got thermal paste into the CPU socket as well.

      After exchanging it, I repaired the board and resold it, but it took me an hour or so under the microscope to correct the damage that the doofus has caused.

  • [Deactivated] on 15/07/2016 - 15:28

    Had refunded a 10 month old SSD from MSY Auburn 2 weeks ago and zero problems, read what Scrimshaw wrote at the top.

  • samfisher5986 on 21/07/2016 - 10:03

    Its very common for people to break CPU pins, this is why he's doing that.

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