No-One Wants to Sell Me Fast Food!

ajwatts on 19/08/2016 - 07:06

No-one wants to sell me fast food.

Yes, I am a bit overweight, but I'm not sure that's the cause.

The other day, I went to Hungry Jack's. I had to repeat parts of my order four times before the cashier got it right. I then held out my card to pay. As I did so, the manager dropped a bag on the counter next to the cashier. Instead of taking my payment, she said "<Whatever meal it was!>". No-one responded. "<Whatever meal it was!>" Still no response. She looked in the bag. "<Whatever meal it was!>". No-one responded.

Now, while doing all of this, she could have had the EFTPOS machine ready to take my payment (I was holding my card up), and my payment would have well and truly been made. Nope. So I sighed and walked out.

Next door was a Red Rooster, so I went there. I joined the queue. There was no-one at the counter when I joined the queue, but a minute later someone came out. "Can I help anyone?" she asked. She looked at a guy standing near the queue but not in it, who shook his head. As the person who was at the front of the queue stepped forward, she walked back out the back!

I facepalmed and walked off, as I did also have to use an ATM. I then got grumpy, because I was hungry, and there weren't other options nearby. So I went back to the Red Rooster and joined the queue (which had shortened - I'd gone from fifth to third).

The girl came out from the back again, carrying a box of drinks. She put it down next to the fridge. "Okay," I thought, "she'll now come serve us." Nope. She began unpacking the box, paying no attention to the queue whatsoever.

Am I missing something here?

General Discussion

Comments

  • 2jzzzz on 19/08/2016 - 07:24
    +158

    Maybe try talking to the people instead of simply observing?

  • [Deactivated] on 19/08/2016 - 07:28
    +237

    You're a ghost and no one can see you.

    OzBargain for some reason is your only means of communication with the living.

  • Guy Redman on 19/08/2016 - 07:35
    +24

    If you're over 50, get used to it.
    You are now invisible.

    • robertbruce on 19/08/2016 - 09:29
      +2

      yep, gota' agree…

    • samcro on 19/08/2016 - 12:57
      +2

      Thought it was just me…

    • kima on 20/08/2016 - 18:26
      +1

      senior don't have it as bad as people in wheelchairs, people just ignore them like they are afraid to look at them and because they are short they can pretend they don't see them

  • holdenmg on 19/08/2016 - 08:11
    +28

    Everything I learned about ordering Breakfast I learned from Falling Down (the movie).

    • BigTed on 19/08/2016 - 12:16
      +1

      LOL
      Awesome movie - one of my favourites.

    • Dr Techno on 21/08/2016 - 22:31
      +3

      it's okay, we all finally got our all day breakfast!

    • syousef on 22/08/2016 - 18:44
      +1

      Sir you have won the Interwebs for the day!

  • slow on 19/08/2016 - 08:30
    +11

    You forgot to take off your invisible cloak

  • QW3RTY on 19/08/2016 - 09:05
    +6

    No-one wants to sell me fast food.
    Yes, I am a bit overweight, but I'm not sure that's the cause.

    fast food
    overweight
    not sure that's the cause

    It's glandular!

    • KeplersLaws on 20/08/2016 - 13:40
      +5

      wait, you were that kathmandu tent commenter right? LMAO IM A BIG FAN

      • Kangal on 21/08/2016 - 12:59

        I'm curious now… what was the comment?
        Got a link?

        • KeplersLaws on 21/08/2016 - 15:59
          +3

          I FINALLY FOUND IT. YES IT IS HIM. THE LEDGE HIMSELF.
          this comment polarised the world to the north and south poles. good shiet.

          https://www.ozbargain.com.au/node/239269

        • KeplersLaws on 21/08/2016 - 16:01

          Trigger Me Timbers

        • Kangal on 21/08/2016 - 20:45

          @KeplersLaws:
          Lol.
          I found it funny.
          Too bad he was negged like -50 times for that post, even though the OP seemed to enjoy the humour.

        • KeplersLaws on 21/08/2016 - 21:39
          -1

          @Kangal:
          actually -120 :P but 30 people with good senses of humour brought 'im back a bit

        • QW3RTY on 22/08/2016 - 09:07
          +1

          Holy ~profanity~, am I that infamous?

        • Kangal on 22/08/2016 - 10:19

          @QW3RTY:

          Shut up, and take my money!

    • dazweeja on 21/08/2016 - 01:02
      +4

      This glandular thing must be spread through the air-conditioning in shopping malls. And it appears that wearing active wear is the preferred treatment option.

  • peterpeterpumpkin on 19/08/2016 - 09:35
    +10

    I don't buy fast food often, but there is one thing that puzzles me.

    When I was a kid, Hungry Jacks had a collection point separate to the cash registers. You made your order and stood with your ticket off in a designated area. The system worked.

    Today there doesn't seem to be any structured system at all at any fast food joint. You walk into a busy Domino's, for example, and they'll have 8 customers standing around in the 9 sqm entry area. An employee working on a pizza will yell out occasionally from the back whether someone is waiting to make an order. The LCD screen with completed orders is basically useless and never has your order on the screen when you arrive for a pickup.

    Then there's the menuless system, which I never really understood. Why isn't the Hungry Jacks Super Stunner deal up on the back-wall if it's still valid? Why can't I see the latest price of a soft-serve cone at McDonalds? I understand that fast food menus have grown in size but what ever happened to the itemised McDonald's menus that used to hang on the side-wall?

    It might help if they had a "thinking whether I'm actually interested in going through with it once I read the damn menu" zone as well. If you want to be pestered about your order just stand 15 metres away from the cash register looking at the back-wall menu and you're guaranteed to be noticed.

    • smartazz104 on 21/08/2016 - 13:28
      +6

      When I was a kid, Hungry Jacks had a collection point separate to the cash registers. You made your order and stood with your ticket off in a designated area. The system worked.

      So, exactly the same as how McDoanld's, KFC and HJ are currently set up then…

      • oscinator1988 on 21/08/2016 - 17:01

        McDonalds and KFC both have this order number system in place. You order, your given an oder number on a ticket and after they staff have packed the order and cleard it from the packing monitor your order number magically appears on a screen so you know you can come and collect it. Though quite a few mcdonalds and kfc just clear the orders way before there ready to hand it out so they can keep there order average time down

        • nautic on 22/08/2016 - 01:55

          the ones where I'm at usually have one staff member taking orders and the same staff member packing and serving your meals.

      • lddv04 on 22/08/2016 - 08:43

        Except McDonalds Colac in Victoria. I walked in the other day and saw all these people milling around. So I took my place in the queue behind them. Turns out they had all ordered and were waiting for their food. Not enough space allocated for those waiting for orders.

  • spacecowboy on 19/08/2016 - 09:45

    Kids in fast food outlets only work in there's an adult supervising. Otherwise the temptation to goof around triumphs, they forget about service.

    • [Deactivated] on 20/08/2016 - 14:34

      Adults are lazy

    • His_Holiness on 23/08/2016 - 15:45

      As someone who used to be a young person in retail that is a blatantly wrong and ridiculous generalisation. The young kids are far more committed to customer service. It's the rusted, zombie adult workers who have lost all passion to live that are useless.

  • pikapika on 19/08/2016 - 10:04
    +1

    Casper!

  • spackbace on 19/08/2016 - 10:27
    +1

    First girl, whilst she should've excused herself to call out the order, would've taken your money straight after trying to find a home for the meal. You probably would've received your meal quicker than it took to walk next door.
    Second person was just plain bad customer service, no more to say about that, just badly trained and/or bad attitude.

    Not sure why you left the first place so soon.

  • Praeto on 19/08/2016 - 10:34
    +48

    You repeated your order 4 times and they entered it into the system. Then because they had the audacity to call out that the order (for someone who was there before you) was up, you did a dramatic sigh and stormed out?

    Please keep posting here. You're officially my new favourite OP!

  • djbarnes on 19/08/2016 - 10:38
    +9

    Go back to Hungry jacks, if you are lucky there might be queue of customers, just ignore the queue, go to the counter and wait for the manager to put a bag on the counter and say "<Whatever meal it was!>". Take the bag, and leave. Free food :)

    Chances are it will be the order you put in earlier anyway

  • tanoshiiki on 19/08/2016 - 11:22
    +3

    Just go to one of the Macca's with self-order kiosks…

    • Scrooge McDuck on 21/08/2016 - 13:51
      -2

      Or just walk behind the counter and serve yourself.

      Also works at bars and department stores with absent staff.

  • SydStrand on 19/08/2016 - 11:32
    +8

    I'm curious, have you ever worked in hospitality or retail?

  • Mistymoo on 19/08/2016 - 12:05
    +3

    The first one is your fault but the second is definitely terrible service.

  • Ughhh on 19/08/2016 - 12:55
    +14

    While there is a bit of, not bad ,but not the best customer service/time management, you need to learn to speak up instead of waiting for people to service/help you. For example in red rooster, when the girl asked who she can help, why didn't you speak up? She probably thought you had already ordered. If you don't speak up, you'll never get what you want, got nothing to do with weight so stop victimising yourself.

  • mjuice7 on 20/08/2016 - 08:20
    -5

    welcome to customer service millennial style!

    • [Deactivated] on 20/08/2016 - 14:36
      +4

      I worked with a buch of baby boomers. Laziest workers ive ever met

      • kima on 20/08/2016 - 19:00
        +2

        this exactly and they wonder why they are the ones who employers won't hire. Biggest bunch of hypocrites ever.

  • Birchy on 20/08/2016 - 09:50
    +15

    I think you are missing something here and its called lunch.

    • [Deactivated] on 20/08/2016 - 14:35

      Ahahahaha

    • [Deactivated] on 20/08/2016 - 22:43

      One sandwich short of a picnic?

  • Tasmaniac on 20/08/2016 - 13:44
    +4

    Yes. The fatties must be starved, we've decided your on rations until further notice.

    I'm joking btw.

  • robbyjones on 20/08/2016 - 22:27
    +9

    I don't understand, are you mute?

  • ronnknee on 20/08/2016 - 22:59
    +2

    OP is posting here in hope of the cashier is also an OzBargainer.

  • Savas on 20/08/2016 - 23:01

    Seriously? could've tried a bit harder…

  • May4th on 20/08/2016 - 23:13
    +37

    did you also try to pay with NZ coins and deregistered woolworths egiftcards?

  • ATangk on 21/08/2016 - 00:52
    +1

    I like to stare at them until they notice. Its that feeling you get when "you feel like youre being watched", and it gets them to look around and thus (hopefully) come to serve you. Jk. Thats an interesting experience actually, not unheard of but I think a short but loud "'scuse me" works most of the time!

    • Tal_Shiar on 22/08/2016 - 03:45

      It's downright creepy being watched and the customer makes no attempt to initiate service (particularly annoying if they are in non service areas).

      • Zachary on 23/08/2016 - 00:36
        +1

        Creepy, but hey - at least you'll get some attention! :P

  • Hirolol on 21/08/2016 - 04:57

    Lol is this for real?

  • sleet on 21/08/2016 - 05:59
    +2

    You have very good grammar and punctuation.

  • jason101 on 21/08/2016 - 08:58

    Wear either bright Hawaiian shirts, undies on the outside of your pants or a combination of both - your cloak of invisibility will disappear

  • DarkOz on 21/08/2016 - 09:57
    +1

    This is the new fast food version of responsible service of alcohol programme.

  • FittyFitty on 21/08/2016 - 10:40

    Make the L sign with your left hand, put it on your forehead and look in the mirror…

  • McFly on 21/08/2016 - 12:04

    As the person who was at the front of the queue stepped forward, she walked back out the back!
    …the queue (which had shortened - I'd gone from fifth to third).
    She began unpacking the box, paying no attention to the queue whatsoever.

    Your theory only works if the other people in the queue were of a certain dimension.

    Now, while doing all of this, she could have had the EFTPOS machine ready to take my payment (I was holding my card up), and my payment would have well and truly been made. Nope. So I sighed and walked out.

    How long did this take? And, as robbyjones said, can you not speak?

  • abzi on 21/08/2016 - 12:12

    Dear God — Someone give OP a burger dammit !!!

  • sintro on 21/08/2016 - 12:55

    Eat elsewhere. Given up on fast food ages ago.

    • McFly on 21/08/2016 - 15:18

      Yep, haven't been into one of these joints for 15 years and not missing them.

  • Baebs on 21/08/2016 - 13:11
    +3

    You need to speak up mate. My impression from your "sigh"s and "facepalm"s is social anxiety.

  • smartazz104 on 21/08/2016 - 13:32
    +1

    Wait, so you placed your order at HJ (somehow, I don't know who was taking your order but if you had to repeat it 4 times either they are deaf or you need to speak clearly), were ready to pay and just walked out because they hadn't prepared the EFTPOS machine? Why not wait for your order to come out?

    Your whole post is based on 2 isolated experiences on the same day by the way; come back when this experience is replicated over, say, 100 days.

    • NBAD25 on 21/08/2016 - 17:57

      "<Whatever meal it was!>". No-one responded.

      I don't know what this means.

      • telljoolz on 22/08/2016 - 13:08

        it means they were shouting the contents of the order that was ready.

        substitute whats between <> with "Large junior whopper meal and large onion rings!"… for example.

  • banzini on 21/08/2016 - 13:46
    +1

    Stand up, be vocal and dominate! They are there to serve you.

  • Brendoo on 21/08/2016 - 13:59
    +9

    Sounds pretty standard to me at all fast food places. You need to be aware that this is the standard behaviour and try to predict it or you'll starve. It's survival of the fittest, it's how human beings evolve and the species survives over time. You're in danger my friend.

    It's typical at Maccas in particular that the cashier will just disappear and the queue at her till will become orphaned. Then she or another cashier will come back and go to a different till, giving an express ticket to the person just standing there staring up at the menu not in any line yet but who happens to be nearest. It takes practice, it takes a lot of experience, you need to be thinking ahead to be able to master ordering food at Maccas, KFC, Hungrys etc. Know that when the cashier vanishes for a while the have either gone on their break, got the shits and just walked off, or gone to check Facebook - then the line will probably become orphaned. Be watching for other cashiers to come out to the front and assume this person will open another till. Imagine you are about to start a 100m Olympic sprint at this point, be ready at the starting gates to both step fast to another till and at the same time yell "YES" or "ME" when person says "can I help someone?" or "who's next?". Lock eyes with the cashier at the same time. It will be like a tractor beam pulling you straight to the front and you will have your meal in no time. Others around you who are more experienced than you will be already thinking this - be the Usain Bolt of fast food customers and you will get your food. With training and practice one day you will be able to achieve purchasing a meal. But, if you fall in your initial tries and hunger sets in and you start to get cranky, don't let that come across in your behaviour, you need to remain polite and smile. It's another key to success (and to stop you getting into a fight with other hungry and cranky customers).

    Remember also that fast food workers can rarely multi-task, so it's a dead giveaway when they are yelling for someone before you to come and pick up their meal, that they are not capable of also taking your order, or even listening to you. Pause at that moment and wait, but be aware of the process.

    You also need to take control. Make sure you know exactly what step they are up to. Make sure you know for sure that they have entered the correct meal into the till. Speak to them if you are unsure (they should read it back to you, but many either do not, or they speak with an accent that cannot be understood), so take charge at that point and ensure they have entered the correct meal (or use a Maccas with the self-ordering terminals - this may be good practice for you initially as it will remove some of the steps you are clearly struggling with).

    Once you have succeeded in making it to the step where you have ordered and paid, this is where things can go pair shaped again… What you have ordered may not be what they have selected and put in your bag or on your tray. You need to verify at this point that your meal is correct. This is where you should speak up again, make eye contact, inform the cashier of mistakes. If they ignore you, speak louder. Have any mistakes corrected.

    One day you can do it. I'm not sure how old you are, I'm suspecting 10 years old or under and maybe this was your first time in a fast food outlet alone, but keep practicing my young friend and one day you will master the art of survival in the world and be able to eat in a fast food restaurant. Once you get good, you will find you can often be first in line just by some basic observation of behaviours.

    Your only other alternative for fast food will be going through left over scraps in the garbage bins outside and I would not wish that on anyone. I am sure you have seen the poor folk who have been reduced to that in our society, or the rats and birds that do the same. I'm sure you are better than that and can train and practice hard to one day be able to successfully get a meal at a fast food restaurant.

    One tip in your early training - Go around 11am, after breakfast and before lunch. Or around 2:45pm, after lunch, but just before crazed masses of school kids hit it. It will be quieter and good for practice. You may not be hungry then, but it will pay off later.

    Good luck.

    • spackbace on 21/08/2016 - 19:01
      +8

      TL;DR

      Seriously!

      • DarkOz on 22/08/2016 - 08:38

        It probably saved Brendoo's life since he got it off his chest.

    • Zachary on 23/08/2016 - 11:32

      He can't be 10, he's got a EFTPOS card(assuming that his and not his parent's or whatever), no 10 yr old can own one….

      • fruit on 23/08/2016 - 11:37

        Wrong! Did you not have a keycard at 10?

        • Zachary on 23/08/2016 - 12:59

          Nope, wait what's a keycard? Probably not because I don't even know what that is…

          I wasn't even allowed my own bank card either(it wasn't until I was what 20 or whenever, I can't remember that I finally got my first bank card so I can buy shit), so I was pretty much shit out of luck if I wanted to buy anything and had no cash on me at the time and had to go scab some of people if I could/wanted…heh..

  • FatBlanket on 21/08/2016 - 15:23
    +2

    What a sad story. I actually teared up.

    • McFly on 21/08/2016 - 15:27
      +4

      That gives me an idea - maybe this would be a good candidate for an ACA re-creation?

    • hashtagbargain on 22/08/2016 - 10:22

      I came.

  • McFly on 21/08/2016 - 16:53
    +10

    On a related note, here are the 11 not-so-secret-anymore herbs and spices:

    11 Spices – Mix With 2 Cups White Flour
    1) ⅔ Ts (tablespoon) Salt
    2) ½ Ts Thyme
    3) ½ Ts Basil
    4) ⅓ Ts Oregano
    5) 1 Ts Celery Salt
    6) 1 Ts Black Pepper
    7) 1 Ts Dried Mustard
    8) 4 Ts Paprika
    9) 2 Ts Garlic Salt
    10) 1 Ts Ground Ginger
    11) 3 Ts White Pepper

    http://www.chicagotribune.com/dining/recipes/ct-kfc-recipe-t…

    OP - now you can make your own!

  • wkd on 21/08/2016 - 17:36
    +1

    is your name bruce willis?

  • Murpha on 21/08/2016 - 20:34
    +12

    OP reminds me of someone I know with Asperger's syndrome. Running commentary of social situations and the attention to detail and recollection of such.

    • supnigs super skids on 21/08/2016 - 22:07
      +2

      It's actually this. Symptoms include:

      difficulty making friends of the same age, children with AS may feel more comfortable with adults or much younger children

      engages in one-sided, long-winded conversations, without noticing if the listener is still listening or trying to change the subject

      displays unusual nonverbal communication, such as lack of eye contact, few facial expressions, or awkward body postures and gestures

      does not empathize with or seems insensitive to others’ feelings and has a hard time “reading” other people or may have difficulty understanding humor

      doesn’t understand the give-and-take of conversation or engage in “small talk”
      seems egocentric or self-absorbed

      may speak in a voice that is monotone, rigid, jerky or unusually fast
      may be extremely literal or have difficulty understanding the nuances of language, despite having a good vocabulary

      • Murpha on 22/08/2016 - 06:56
        +3

        I know there is more to it than what I stated, but OPs observation and reaction to the situation just reminds me of someone I know with Asperger's. Not implying anything by it, just a random thought when I was reading the post.

        • JoFord63 on 23/08/2016 - 14:47

          Actually, you could be right. I've reacted much the same as the OP in similar situations, but it's not what it looks like, e.g. impatience. For me it goes something like this:

          I'm scared of walking into the fast-food place, but manage to do it, first stop is the toilets to hide for a few minutes. I'm Scared of talking to server, but have pre-prepared what I am going to say, so manage to do it. But then server gets it wrong, I get flustered, I repeat my order, the server doesn't catch it, I repeat my order over and over again, saying the same thing because I'm flustered, instead of actually communicating. Think everyone is staring at me, want to vanish into the ground, stress hormones freaking out, tears rising up. If anything else doesn't go "according to plan" e.g. the order takes a little longer than expected, I run out. Pure fight-or-flight fear reaction.

          I'm the first to admit this mental train of thought is a completely ridiculous over-reaction, and I do my best to mentally stop it but really it's a physical reaction not a mental one. I can't stop it so I just let myself have a little cry, then try to get on with the day.

          P.S. Let's not get started on how I (don't) cope with going to work in the city every day!

          P.P.S. Diagnosed with Asperger's in my late 40s.

      • cainen on 22/08/2016 - 10:00
        +1

        TIL I may have aspergers.

  • supnigs super skids on 21/08/2016 - 22:02
    +1

    24 nuggets $10 at KFC is yummy

  • frostman on 22/08/2016 - 09:35

    You're a shadow of your former self. Noone can see you or hear you

  • ItsMeAgro on 22/08/2016 - 09:38
    -2

    Subway.

    Faster service, tastes better, and is healthier (if you let them put all the salads on it).

    The end.

    • samfisher5986 on 23/08/2016 - 12:23

      The majority of what people buy at Subway isn't healthy and you can never have truely healthy food from there unless you buy a salad.

      Also for your information, you can't just add salad to something and call it healthy, not only do you often not need the added nutrition but you can also add salad to your krispy kreme donuts…

    • McFly on 23/08/2016 - 15:34
      -1

      I don't know how they do it but Subway is the only place I've been where they manage to make everything seem fake - even the vege's!

  • itstuan on 22/08/2016 - 09:49
    +1

    Yeah you were missing a very important thing, communication. Could've said something but you didn't. Just standing there and feel sorry for yourself? customer service at fast food is never good. You should know that. You have a mouth for a reason. Eating is only one of them.

  • cainen on 22/08/2016 - 09:59

    I too suffer from invisible man syndrome. Usually in non-fast food restaurants for me though. No matter how hard I try to make eye contact or how high I stick my hand up its like I don't exist. Normally need to wait until a waiter is passing by and stick my arm out blocking their path to gain attention.

  • shaiguy on 22/08/2016 - 10:35
    +2

    Same here - I suffer from it too. The hot women never want to talk to me even when I do my awesome Gangnam dance on the dance floor and for some reason then I seem invisible to my friends.

    In all seriousness, do not take it personal. Just shout out "Good morning/afternoon/evening". It would be great if it was like Japan where you have a buzzer at the table or just shout out "sumimasen!"

  • Godric on 22/08/2016 - 10:47

    They can't see you cena

  • BK12 on 22/08/2016 - 11:24
    +2

    TIL from this story :) Redroostes have lines :) every time i was there its kind of rundown place

  • [Deactivated] on 22/08/2016 - 13:12
    +1

    When using ESP on humans you need to also make the "nanana mumumumu nenenee" noise.

  • Zachary on 23/08/2016 - 00:44

    Cool story bro.

  • vivasawadee on 23/08/2016 - 09:34
    +1

    No-one wants to sell me fast food.

    I guarantee you that statement is wrong on every level

    Yes, I am a bit overweight, but I'm not sure that's the cause.

    How overweight? Whats your BMI? In the world of fast food, the laws of cause and effect don't apply.

    The other day, I went to Hungry Jack's. I had to repeat parts of my order four times before the cashier got it right. I then held out my card to pay. As I did so, the manager dropped a bag on the counter next to the cashier. Instead of taking my payment, she said "<Whatever meal it was!>". No-one responded. "<Whatever meal it was!>" Still no response. She looked in the bag. "<Whatever meal it was!>". No-one responded.

    Why did you just stand there like a mute? Was that your meal? You haven't made it very clear. What was the meal? Why have you not named the meal? Is it a secret meal? A shameful meal?

    Now, while doing all of this, she could have had the EFTPOS machine ready to take my payment (I was holding my card up), and my payment would have well and truly been made. Nope. So I sighed and walked out.

    How loud was the sigh? Did anyone call after you when you walked out? In some cultures, if the sigh was audible, that means you have soiled yourself

    Next door was a Red Rooster, so I went there. I joined the queue. There was no-one at the counter when I joined the queue, but a minute later someone came out. "Can I help anyone?" she asked. She looked at a guy standing near the queue but not in it, who shook his head. As the person who was at the front of the queue stepped forward, she walked back out the back!

    I hope you observed what happened. Stepping forward is a sign of aggression in Red Rooster. Next time step backwards or hop on one leg and shout "NI"

    I facepalmed and walked off, as I did also have to use an ATM. I then got grumpy, because I was hungry, and there weren't other options nearby. So I went back to the Red Rooster and joined the queue (which had shortened - I'd gone from fifth to third).

    The Red Rooster cashiers can smell hunger and desperation. They prey on those who are meek, and by walking back in, they knew you for who you truly are…..A grumpy hungry hippo!

    The girl came out from the back again, carrying a box of drinks. She put it down next to the fridge. "Okay," I thought, "she'll now come serve us." Nope. She began unpacking the box, paying no attention to the queue whatsoever.

    She is a drink box unpacker. It will be a few weeks before she is trained for cashier duty, so it's not her fault

    Am I missing something here?

    Nope

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