Ausluck MacBook Air - Cant Update Some Apps

MeesusEff on 04/10/2016 - 22:03

Just wondering, if anyone here has bought a Macbook from Ausluck and can help me out with something.

I bought a Macbook Air 2015 edition in Dec 2015. works fine and everything but when i tried to register this laptop to my apple id, when i had to put in my date of purchase it said it was invalid, as i bought it from a reseller, that makes sense (i suppose??)

however I am trying now to update some stock apps, and when I tried to update iPhoto it gives me an error :

'Update unavailable with this Apple ID
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.'

can somebody advise if they have also received this message? I tried going online to chat to Apple support and was also not allowed as the 'complimentary technical service support has expired' which really irks me since I've had this less than a year.

Electrical & Electronics

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Ausluck
Ausluck

Comments

  • atj on 04/10/2016 - 22:24

    I know of someone who bought an iPad Pro from AusLuck which had a JB HiFi sticker on it. So I guess they buy from JB and resell which might explain why you've been short changed on support.

    • MeesusEff on 04/10/2016 - 23:18

      hmm i wonder how this would affect people in terms of warranty. wondering if mine just so happen to be the one off, since a lot of people on ozb seem to have bought stuff from Ausluck, especially recently but no one else has brought up my issue.

  • clem0ximus on 04/10/2016 - 22:34
    +1

    Just schedule a genius bar appointment bring in your tax invoice from ausluck to prove your date of purchase and they should help you sort it out

    • MeesusEff on 04/10/2016 - 23:19

      yup, was hoping to try to get my issue resolved online first, but will give that a shot if it doesnt work, thanks :)

  • marzbar on 04/10/2016 - 22:48
    +1

    I don't know how to solve your problem but regarding Apple chat support there's definitely a button on the expiration page that allows you to request a free exception. Then just click on the option that relates to Apple software updates (or any random option would do). I've done this many times when mine had expired and it always got me transferred to the chat and my problem got resolved :)

    • MeesusEff on 04/10/2016 - 23:21

      thanks! will give that a go when i have some free time :)

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