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Infinity Telco - NBN $79 Unlimited 100/40 $69 25/5 and $59 12/1

87

Tired of Peak hour Speed Drops?
Want a reliable ISP who actually checks their Contention and CVC Capacity?

Currently for Ozbargainers, they have a limited sign up offer of NO setup Fees, BYO modem or they can supply you a modem, backed by a great support team
Look no further OZbargainers, I have finally found a Gem in the rough of all my ISP testing that I have been doing over the last few weeks
Infinity Telco are the only vendor who I have found during peak time deliver consistent speeds which for me is a BIG THING on the NBN
I am sure like most of you guys and girls, 2mbit during peak is frustrating and CVC Congestion is also an issue

They use VOCUS for their backhaul which means you get proper speeds during peak hour, I have tried other companies all of which suffered peak hour dips and drops, now for me the NBN was meant to be consistent and not crawling along at peak hour, which is the biggest issue

Their plans are wholesale priced but that doesn't mean you get wholesale service
from my personal experience with Infinity Telco

  • Local support, quick to resolve issues
  • CVC congestion management <—- ozbargainers know about this issue and are tired of being left out in the dark by the ISP they are with
  • Speak with a local company that wants an honest no BS approach to their service
  • They support FTTP, FTTN, Wireless and HFC, no discrimination here
  • Did I also mention they have a referal system where if you refer friends and family you can earn up to $40 per sign up, word of mouth is a big thing and being rewarded for your efforts is definately a plus in my eyes for this company

Now it might be all too good to be true but I have done heaps of consistent testing, off peak and on peak, low pings, high speeds, fast.com even verifies my claims of consistent speed

This is my own honest opinion and in no way am I associated or work for this Company, I am a real customer and providing true and real feedback on the quality of their NBN service, I am a FTTP user however friends on FTTN are getting the max speed their node will offer, I have spoken with the owners of the company before posting this Ad on their behalf as a customer to bring them to our community as I want the same for ozbargainers, a quality NBN experience, nothing more nothing less.

I am happy to answer ANY question ozbargainers may have

Mod: Referral codes not permitted in coupon code area. Posting Guidelines Referral Links

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closed Comments

  • +5

    The reason you always end up with congestion on other ISP's is because they have a much larger user base.

    $79pm unlimited 100/40 plans on nbn aren't viable, these guys will just end up like the rest or go out of business trying not to.

    • +1

      Congestion is caused by a number of factors, CVC capacity, I have been in touch with the owners of this company and they will be limiting sign ups in line with their CVC Capacity, in other words, not overselling / prices are in line to ensure viability of the business and long term goals, I hear what you are saying but look at even the biggest ISP on the NBN Telstra, it suffers speed drops and congestion and they have the cash to Burn

      The best part of the NBN is the ability to keep your customers happy
      Contention and Unlimited Plans are viable if you keep sign ups in line

      They are trying to ensure they don't become the same ISP every other company has become, they want happy customers, friends and family recommending them, after a personal talk with one of the owners I feel their direction is smart, logical and keping their userbase in line with CVC and peak hour demand

      • +5

        Hope it works out for you, but keep in mind they are a business, they wan't your money so they'll say what it takes to get that.

        Look at every other ISP that does this, same story in the end.

        • +1

          Agree. No ISP is going to say they are just in it for the money.
          And I really wonder whether they are about to turn customers away.

        • +1

          Well I have been connected as a customer for 3 weeks and not had an issue yet
          I agree with you to a point but by limiting sign ups and new users in line with their CVC Capacity, it will ensure peak hour demand is within the acceptable limits
          I am one for complaining and I can assure you the owners themselves will attest to their own product and Company Goals, I am just a customer who found them online by looking through various websites, they are fresh to the market and whilst most companies crash and burn its due to the fact that they oversell and don't promise on what they deliver

          Look at Internode and Skymesh, look at how they become the "Industry" standard for quality support, service

          You can't have an ISP without the backbone of customer support, happy customers, good support = more business + more income + further signups and further expansion

          Too many people are critical of the little guys but look at how well Skymesh did in its early days and how far it come, people had the same mindset like you did, they delivered good products, good service

          These guys aren't in it for the cash grab, they are in it for the customer, You and I

        • +6

          @shawncro 222:
          Skymesh didn't and still dont offer Unlimited… You're comparing Apples to Polished Turds.
          Any ISP selling "Unlimited" NBN needs to either;
          1) throttle its customers via high contention CVC
          2) price their service astronomically high, or
          3) lose money..

          It's basic maths…
          Since the third option isn't really an option and these prices are far from Astronomically high, you can bet on option 1 as the long term business plan.

        • @scubacoles:

          You might be right, you may be very wrong
          Skymesh in their current state have been pretty bad from what I saw on whingepool, but with saying that, limiting sign ups and a limited time setup free period is factored into this company

          Setup fees I am sure will cover their cvc and keeping sign ups in line with their operations and not overselling will be the best part
          Give them a chance if you are on FTTP

          They peer with Vocus so its possible they get good wholesale pricing
          Don't hate on a company you haven't tried

        • +1

          @scubacoles: the only throttling is traffic prioritisation (if required) - like most ISPs. Last I checked Vocus regularly upgraded capacity as their NBN customer base expands.

        • -1

          @shawncro 222:
          not yet able to sign up for NBN

          Dude, there is a fine line between coming off as an enthusiastic customer or frothing at the mouth fanatic… you've crossed that line.

        • @Lukian:
          The backhaul capacity is irrelevant if the CVC is oversubscribed.

          If your ISP is not limiting your ability to download in peak times whether by a Fair Use Provision or data limit, then you WILL suffer congestion or your ISP will go out of business very quickly.
          CVC charges are publicly available, feel free to do the maths yourself.

          And the argument of "setup fees covering CVC" is laughable for a deal that has NO setup fees as one of the features!

        • XeKToReX
          True, but is it not up to Us/the OzBargainers way to find the best value for money product/service for today.

          Prices of goods/services go up and down in cycles, we can stay at the lower price range/best deal we can with good research. No Set up fee & No Lock in Contracts, so if not happy in future, just Jump Ship :-)

        • @shawncro 222:

          Skymesh use Vocus as well. I have been with them for a year and a half and they have been great minus one issue for a week. I can't fault them.

      • Telstra doesn't have money to burn - they have shareholders who expect a reasonable return on investment.

        You've mentioned that InfinityTelco are monitoring congestion and CVC, what is their contention ratio target across their network?

        • 100:1 is likely

        • +1

          thats a question you can most certainly ask them directly
          I am a customer, and how I see it was, they monitor CVC congestion and ensure customers get ample speeds
          the contention ratios must be decent as I get 95/35 24x7 even at 4-6pm during peak hour
          I will ask them about this for you

        • @shawncro 222: You've only been with them for 3 weeks. Let us know 6 months down the line if it's still like that.

    • +1

      It's $20 more than MyRepublic…
      You may well be right, it may not be sustainable. But in my experience, paying more is not always a guarantee of a quality service.

      • -1

        Please link to myreb unlimited plan of 100/40 at $59?

      • +1

        Make it So

        I have myrepublic 59 unlimited, and paid 10 more for the gamer plan
        69 a month 100/40 on the Optus network
        Off peak 40/5
        Peak 5/5
        Its pure and utter crap
        signed up to these guys for just one month
        Pings of 4ms vs 40ms on Myrepublic
        goes to show cheap can mean good

        • +3

          Anything is possible, that is my point. My MyRepublic connection is great, with no real congestion issues, but I am aware that for others it is a very different story. But the same goes for any ISP. It's such a lottery that you might as well pay little and see which one works for you.

        • How does the gamer plan work. I assume it is custom routing. Do you have to tell them which servers you will be gaming on?

        • @jackwoz:

          Gamers plan in my opinion is waste of money. I switched to their Gamers Plan but the latency was still around 75ms as compared to 100ms on their normal plan so not a huge improvement. The only benefit that I saw was that Gamers plan gives you Public IP address so you can VPN into the network and do DDNS.

    • +1

      but $89 or $99 plans from bigger ISPs are?

      look at the complaints to TIO from telstra, optus, iinet, tpg etc on cvc congestion and speed slowdowns

      • +2

        Optus Backhaul Jabroni vs Vocus, this is the reason
        The benefit of the NBN is you can try them out for a month
        see for yourself.

        • the problem is that issues can take more than a month to appear. i got nbn with iinet day 1 when it was available in my area and was blazing fast until 3 months later when i was getting severe slowdowns during the evenings [like 1-2mbps]

          they took 1 month to fix it and somehow managed to slow my connection speed by 19mbps [68 down to 49] after their cvc upgrade

          so i can see the same thing for most ISPs where initially its fast until everyone in your area signs up and then slow down city

    • +1

      No lock in contracts so why not just sign up and then jump ship if quality deteriorates.

      • +2

        Exactly, been with them 3 weeks I am on FTTP so i can chop and change if it does change
        so far so good, been in touch with one of the owners, so they are definately customer focused
        Just a reminder they use Vocus backhaul, one of Australias biggest and best companies who look after their ISPS, Vocus is reliable.

  • Checked out the website and the pricing and no setup fee was on there as standard. Is there any benefit with applying the code apart from getting set up quicker or is this a referrer code? May have been more handy for the code to add a discount.

    Thanks for the post anyway. Will add them to the list of NBN options I'm considering.

    • +1

      Hi Double Zero

      Normally there is a setup fee but this code and the website eliminates this for you as part of the sign up process
      I am essentially a reseller and once you sign up you can refer friends and family for $40 credits for each new sign up
      so far they are a great company to deal with but for a limited time and to welcome ozbargain users they have decided to create a limited sign up period with no setup fees

      • +5

        I am essentially a reseller

        But you said

        This is my own honest opinion and in no way am I associated or work for this Company, I am a real customer and providing true and real feedback on the quality of their NBN service

        If I wanted to post something purely because I felt others would benefit, I would not do so as referrer and disavow association.

        • +1

          Make it so
          You can become a "reseller" too once you have signed up. Similar to all those "AMAYSIM" listings with referral links lol.

      • The code is a referral code and is not needed to get free setup. It solely earns the referrer $40 credit.
      • The deal without any code gets you free setup fee (per their website:No Setup Fees: We dont charge setup fees on our NBN broadband plans.)

      OP can probably confirm for sure is the case.

  • We don't have NBN as yet, still 12 months away.
    Anyone any feedback on their ADSL product? I am just out of contract with Bigpond so I can switch.
    Do I get/need a new modem/router?
    Speeds with Bigpond ADSL2+ are pretty good running around 2Mbps all day without any noticeable speed change.
    Currently paying $80 and getting 200GB download, line rental and calls to landlines across Australia.
    At this stage the 200GB is ample (unless the kids come round!)
    Disappointed there isn't much info on what is included or needed on their website.

    • Thomfan your current modem should work, telstra don't lock their modems

      • My understanding re my Bigpond Modem is that is is 'tuned' for Bigpond. It will work with others but it is specifically designed for Bigpond ADSL 2+ (Technicolor TG799 vac)

        • +1

          I use that modem on the NBN, fttp and it works fine so it should be okay for ADSL

        • @shawncro 222: Thanks for the info

        • +1

          I use a TG799vac on my FttN connection with Telecube, it works great.. Better than the ISP supplied Netcomm NF10W.

          The only potential downside is that Telstra DO lock the VoIP to their service., so if you need a "landline" phone on FttN you'll need to get a separate ATA.

        • That modem would only work if you getting connected to the NBN via FTTP and since eyiu said your 12 months away j doubt it's the case. Your most likely to be connected to FTTN or FTTC which would require a new modem. ADSL modems won't work the needed modem would be a VDSL2.

        • +1

          @Dezeption:
          As above the TG799vac is VDSL (and importantly NBN) compatible.
          It's an excellent, and bargain priced, FttN NBN modem whether set up as a modem/router, or Bridged to a router.
          You can pick them up for less than $30 on Gumtree!

        • +2

          @Dezeption: Your advice is wrong, sorry. The TG799vac works with FTTP, VDSL and ADSL. I think but I am not sure that it works with HFC too. But as noted on Whirlpool, it won't work if your ISP requires VLAN tagging, and its VOIP is locked to Telstra. The modem hardware is good (good Broadcom chip), its WiFi is subpar (range is limited), and its router is hopeless (the firmware is severely limited). People usually put it into bridge mode and put a good router behind it.

          http://whirlpool.net.au/wiki/fttn_registered_modem_router#vd…

  • +1

    oh my…all these ISP are in there for my money? oh my..i thought they were in there for my body

  • +2

    MyRepublic, started in Singapore ( and that country has an excellent network ), went to New Zealand and was a hit. Now for $59 mth Unlimited on a 12 mth contract at FASTEST POSSIBLE SPEED to your house And Australian call center, find a matching deal. Struggled to find anyone that could match at just the price and speed. I recommended a friend and they got connected within 4 days with the modem arriving within 2 days. Outcome, very happy customer and enjoying smooth streaming even at night ( before 12am when most congestion happens ). They are also about to offer up to 1 Gbps speeds to selected Woolongong customers as part of a promotion. Now we need Google Fibre to come in and match : )

    • is the call centre 24/7?

      i find iinet's NBN team only open during normal business hours highly infuriating

      • It wouldn't matter anyways.
        If you are for sales/new connection; they pick your call in 2-3 mins. If you call being existing customer; sure thing they not gonna pick for hours. Called them lasting 63, 45 and 27 so minutes, all times I had to hung up. They won't respond. As simple as that !

        • SKS
          WHO are YOU talking about anyway???

        • @ozhunter68: It is for MyRepublic !

        • @SKS:

          Thanks for Clarifying. All Good.

        • yeah i get the same wait times with iinet too - but is it 24/7 nbn team? i find iinet only have broadband once its past 6pm as their fibre team goes home

        • +1

          I tried that too, the quickest way was just press the New Customer button, problem solved.

        • MyRepublic LOL , enjoy that peak hour congestion.

    • Now for $59 mth Unlimited on a 12 mth contract at FASTEST POSSIBLE SPEED to your house And Australian call center, find a matching deal. Struggled to find anyone that could match at just the price and speed.

      Utter bollocks, My Republic are useless with long call wait times, useless staff, reselling of Optus with no control over the network, staff that lie and mislead and poor systems. They can't offer customer service, unlimited data and a fast reliable connection for $59 a month.

      You can't have your cake and eat it as well. You want speed and good customer service? You need to choose a limited plan and pay for it.

      • I have seen it happen, customer rang one day, modem arrived 2 days later and another 2 days after that was at the house with tech ( as it was an in-place service ) had it up and running. I have 30 years in this industry and this is the first time I have seen since NBN started a connection happen so quick ( no, am not a contractor but follow the industry and am licensed cabler ). They don't need to use Optus as they are not part of Singtel. https://myrepublic.net/au/personal/about-us/

        • I have 30 years in this industry and this is the first time I have seen since NBN started a connection happen so quick ( no, am not a contractor but follow the industry and am licensed cabler ). They don't need to use Optus as they are not part of Singtel.

          What does a one off connection time have to do with their overall performance? They use Optus and have no direct contact with the NBN, everything goes thru Optus so if there is a problem be prepared for long waits.

          They get heaps of bad feedback on Whirlpool for a good reason. They are terrible to deal with and I wish I had never signed up with them initially.

          Your cannot deliver anything besides​ a subpar service for $59 a month.

  • Want a reliable ISP who actually checks their Contention and CVC Capacity?

    You certainly have my attention, but all we have is a claim, not a promise or guarantee.

    Infinity Telco are the only vendor who I have found during peak time deliver consistent speeds which for me is a BIG THING on the NBN
    I am sure like most of you guys and girls, 2mbit during peak is frustrating and CVC Congestion is also an issue

    I would imagine mileage will vary? Do they have a get out clause if performance is not as advertised?

    You have no problems right now but how can you be certain that they will continue upgrading CVC? What if some day it doesn't become economically feasible anymore for them to keep doing that?

    Without a guarantee I'm not signing up.

    • +3

      Guess the good thing based on what OP said is that you are not locked into a contract, get ready to jump the ship whenever its speed becomes a problem.

      • That still carries a hassle. Porting the number, buying the modem and start up fee if applicable.

        • +2

          You will need a router anyway whichever ISP you choose at the end of the day. Based on what I found from its website, it is no start up fee involved. The following guarantee statement from their site unless there is some hidden cost occurred.

          No Setup Fees
          We dont charge setup fees on our NBN broadband plans.

        • @allenrong88: I already have a modem and router with my current ISP, so no I won't need one "anyway". It's not compatible with Infinity, so if I switch to this I'll have to get a new modem. That's a risk factor for me.

          If I don't like it I have to find another ISP and wait through the port process. There could be some clause where I have to give them notice before leaving. I didn't read the T&C so I don't know for sure.

          If there's no guarantee they are better and will stay better, I'm not going to go through the trouble.

  • +5

    I'm calling this so called deal bullshit, an unlimited ISP will attract those who like to download a lot and with the way the NBN is configured and the cost of data there is no way they can offer a decent service. One person might get good results in the short term until that area starts signing up more users but this is going to be a yoyo affect as it takes time to provision more capacity and many NBN ISP's take ages to add more capacity.

    If you want a decent NBN provider use Aussie Broadband. Always ranked highly, they have moved to their own network and offer reasonable prices for decent speeds. My HFC 100/40 never drops below 90/30 and I've been using them for months. I've recommended them to nearly a dozen users all over SEQ and all have had similar experiences. An added benefit is Australian staff.

    SkyMesh is another recommended NBN provider.

    Check Whirlpool for feedback on these two ISPs. You get what you pay for, if you want cheap and rubbish by all means save a few dollars and enjoy hours on the phone to an overseas call centre sorting out problems.

    This whole deal is all about getting referral credit, I could provide my Aussie Broadband one but I won't as I genuinely like their service especially when compared to My Republic who caused me a lot of grief and wasted time. If you value your time and money research your ISP!

    • with your HFC, did you already have a Foxtel/Optus cable to yuor house & they used that? or did they connect a new one & a new point? we have one of each (we use the Optus, but it's a dodgey install).

      What speeds to the get outside Oz?

      • +1

        with your HFC, did you already have a Foxtel/Optus cable to yuor house & they used that? or did they connect a new one & a new point? we have one of each (we use the Optus, but it's a dodgey install).

        We had both but never used them in over fifteen years. They won't use Optus as the network is too run down so will use Telstra, the installer replaced our lead in from the pole to house despite it not being on his job sheet as it was too old.

        They won't run to a new outlet in the house but will use your existing one but my installer offered to do this so you may be lucky.

        What speeds to the get outside Oz?

        Close to full speed. Depends on the site you're connecting to of course.

    • Interesting you say your connection doesn't drop below 90 with AussieBB. I just got FTTN and lost the NBN lotto and have a 31mb download. Well on peak time Sunday night my connection dropped to 18mb.

      • Interesting you say your connection doesn't drop below 90 with AussieBB. I just got FTTN and lost the NBN lotto and have a 31mb download. Well on peak time Sunday night my connection dropped to 18mb.

        FTTN is rubbish as you know and there is limited capacity to each node so the more people on there the more your speed will vary just like HFC. I'm one of the first on HFC on my area but others in the same area using Optus, My Republic and others are having massive problems with congestion and speeds as low as 5/20 in peak times.

        The problem is working out where the problem lies.

        • Yeah that's the catch, I'd be surprised if that was the case though as our area only went active 3 weeks ago and I was only connected on Friday.

    • an unlimited ISP will attract those who like to download a lot

      That's true for many but not necessarily. I have an unlimited account but don't download all that much. I just like not having to meter my usage or worry about how much I have left, and then going lean if the first few weeks were heavy. If I had a limit like say 200GB, I will be encouraged to try and use all 200GB to make the most of my money. With unlimited I wouldn't be trying to hit an artificial goal and may end up using less than 200GB.

      • The fact it's true for many is the problem… all the low end customers of that ISP will be subsidising the downloading habits of those who are downloading the internet every month.
        If there's not enough light users, then the subsidy is duluted too far and everyone suffers.
        Buy a 500Gb plan if you think 200Gb is borderline for your needs.
        500Gb is essentially unlimited for our house. we use somewhere between 100 and 250Gb/month.. Variance according to how much we're all home.
        There is no temptation to "use all 500Gb to make the most of our money" just as you have no temptation to download the Internet on your "unlimited" plan.

        • A 500GB plan is not going to be cheaper than an unlimited plan. And I'll psychologically feel like I'm wasting it.

        • @lostn:
          Yeah, apart from the fact I pay $54/month for a 500Gb plan 50/20 ($64 for 500Gb 100/40, that my crappy FttN line can't achieve) on Telecube you must be right…

        • @scubacoles: Telecube.. never heard of them. How fast are they? That's cheap, but similar to cheap unlimited plans, I assume you get what you paid for.

        • @lostn:

          http://beta.speedtest.net/result/6384896270.png

          Doesn't look amazing, but you have to factor that I only sync at 33/10 so I think this is pretty decent for at 10pm on a Saturday Night.

          Certainly way better than Optus subscribers are getting at this time of day!
          Equivalent to what I was getting with Aussie Broadband previously. Still with responsive local support. Good reputation on Whirlpool.

  • +3

    Initially it was, Customer + promo code
    then it became, Customer + referral code
    Then, Customer + referral code of 40$
    and now its reseller + referral code of 40$
    what next.

  • +6

    Referral code killed any credibility for your argument, especially when it was put front and centre.

    If you wanna talk up a company, don't do it for the sake of $40 extra in your pocket.

    • +1

      Yeah OP has gone from being vociferous to silent since the kickback has been revealed!
      The below comment that highlights that he knows that Unlimited plans are asking for over-suscription highlight the duplicity of the bargain..
      As far as I'm concerned that's sufficient evidence for the post to be deleted for sockpuppeting.

  • +11

    https://www.ozbargain.com.au/node/307306#comment-4689551

    shawncro 222 on 15/05/2017 - 17:30

    Get rid of Belong
    its cheap and nasty, nothing but trouble at the moment
    I can't see why people sign up to "unlimited data" ISPS on the NBN 
    Its a load of bullshit

    Peak hour contention is never going to give you 100/40 in peak hour

    Lol

    • +3

      nothing like digging up historical quotes :-)

      • +5

        Always be true to yourself, especially when it's black and white (and orange lol)

        • if you skip the first line, it's the truth ?

    • +2

      BOOM

      negging just for this previous quote from the OP alone

    • Well there goes his credibility. It's all about referrals in the end.

  • Negging it because it gives benefits to "referrer" of $40. Had it been to "Referee" then could be a deal.
    No offence to OP. But credibility to this NBN provider needs to be justified. Probably good for Forum.

  • I don't have NBN in my house yet but road has it ready. Is there no setup fees like the other companies to get the first time connection on this?

    • You may be liable for the $300 NBN new development fee if you don't already have an existing phone or ADSL service.

  • +1

    I used to work at Dodo for over a decade in the tech area. (Vocus owns Dodo)

    And they shape internet..

    To be safe I would avoid.

  • +1

    If you are not interested in 100/40 I would suggest leaptel, they have a 10% speed guarantee so you should get within 10% of your max speed.

    A mate of mine is with them and said they are faultless.

    • I Second this, I don't have NBN (yet) but am going with them when I can, A friend has it and can only say good things about them, which is honestly very rare for any ISP.

  • +1

    Never seen so many negatives before lol

  • +1

    Negging cuz this sound like a "give me money" post

  • Just signed up with these guys. Looks like they have some new plans with a 15% speed guarantee… Thanks for the recommendation. Used your referral code.

  • These guys have people spamming all over Whirlpool.

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