Booked fares for the family months ago cost around $500. Now unable to go. Still 2 weeks out from booked dates. Virgin's policy is 80 dollars to change a fare and 40 dollars if you do using the virgin booking centre.
I'm sure in the past I was offered a travel credit. 80 dollars to change a fare and then rebook is robbery. I've always paid for the cheapest fares possible but just think a few weeks out from trip it's a bit steep to lose all the money.
I cant think of any other item where refunds are not allowed at all. Anyway just venting.
Depends on which fare you purchased.
Gateway fare: Cancel Fee - Not permitted
Elevate fare: Cancel Fee - Cancellations permitted until midnight prior to scheduled departure with refund available to Travel Bank only ($A50 fee)
Freedom fare: Cancel Fee - Cancellations permitted prior to scheduled departure with refund available to Travel Bank (no fee) or original form of payment ($A80 fee)
Did you pay on an Amex with domestic travel insurance included? If so, simply make a claim.