ING Savings Maximiser Bonus Rate Not Met (Dec 2017) after Deposit Requirements Met Previous Month (Nov 2017)

ace888 on 01/12/2017 - 08:58
Last edited 01/12/2017 - 10:06

Hi all, Just checked this morning and noticed that my savings maximiser “scheduled” interest rate for dec is 1.35% with no bonus.

I’m 100% sure that I have met the deposit requirements on Nov 2017 though.

Anyone having same experience?

PS: I’m aware on the 5 transactions requirement but that’s not starting until march 2018.

Edit 1:

In case my question is not clear, I did get standard and bonus interest for NOV 2017.

My question is more what I’ll be expecting to get in DEC 2017. I can check this on my mobile app and it says “current interest rate: 1.35%” (which give me impression I WILL NOT get the bonus rate for DEC 2017)

Edit 2:

All good now as my "scheduled" interest rate just got updated and show 2.8% for Dec 2017 as expected.
My guess is ING system was in the process of working out which accounts met the bonus rate requirements and it finally reached my account.

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Comments

  • tomclancy on 01/12/2017 - 09:01
    +2

    What did ING day when you asked them?

    • ace888 on 01/12/2017 - 09:10
      -1

      Haven’t actually call yet as I’m not sure if it’s a system glitch on everyone’s account.

      Are yours ok (assuming you have an account with them to)?

  • CyberMurning on 01/12/2017 - 09:14
    +3

    GEEEEE
    dont check now its too early

    • ace888 on 01/12/2017 - 09:17

      Oh ok, is your account showing the same situation?

      Only had this account for the 2nd month, hence unsure on how it calculate “scheduled interest rate”.

      • Your Friend on 01/12/2017 - 09:20

        its not too early, both the standard and bonus interest credit come at the same time

        • ace888 on 01/12/2017 - 09:26

          In case my question is not clear, I did get standard and bonus interest for NOV 2017.

          My question is more what I’ll be expecting to get in DEC 2017. I can check this on my mobile app and it says “current interest rate: 1.35%” (which give me impression I WILL NOT get the bonus rate for DEC 2017)

        • Your Friend on 01/12/2017 - 09:28

          @ace888: oh right, yeah I misunderstood my bad.

  • c64 on 01/12/2017 - 09:23
    +1

    i'd check again later on this evening or tomorrow. mine also shows the base interest rate.

    • ace888 on 01/12/2017 - 09:27

      Thx mtg! I will check a bit later and post an update if it auto adjusted (probably their system is still working out which account met the bonus rate criteria)

      • c64 on 01/12/2017 - 09:44

        bonus interest and base interest appear as separate payments at the end of the month in your transaction history.

        i've also noticed the maximiser interest rate temporarily shows as 0% if you don't actually have any money in the maximiser account. a bit buggy but i always get the bonus interest.

        • ace888 on 01/12/2017 - 10:07
          +1

          All good now as my "scheduled" interest rate just got updated and show 2.8% for Dec 2017 as expected.
          My guess is ING system was in the process of working out which accounts met the bonus rate requirements and it finally reached my account.

  • djsweet on 01/12/2017 - 09:47

    I got the bonus interest. Standard and bonus show as separate lines in your account.

    • ace888 on 01/12/2017 - 09:56

      Post updated to make sure my question is clearer :)

      Exerpt:

      In case my question is not clear, I did get standard and bonus interest for NOV 2017.

      My question is more what I’ll be expecting to get in DEC 2017. I can check this on my mobile app and it says “current interest rate: 1.35%” (which give me impression I WILL NOT get the bonus rate for DEC 2017)

  • Crocfreefree on 01/12/2017 - 10:07
    +1

    I'm getting the impression ING has gone seriously downhill.

    With the underhand introduction of the upcoming added requirement of 5+ transactions to actually get the interest, and the various chops & changes to other conditions, I'm thinking the bank has started down the path of tricking customers into not being aware of where they stand.

    For me, this could be the last straw that broke the camel's back. In years past, I had another bank that "accidentally" forgot to pay interest. Though a series of phone calls eventually sorted it out, I shouldn't have had to go to the trouble.

    That was the beginning of the end of my association with that bank, and I suspect the same stage is approaching for ING.

  • suchcha on 01/12/2017 - 10:12

    My understanding is that you have to meet the bonus interest criteria in the month of October to get the bonus interest for November. So check your transactions for October..

  • jimbobaus on 01/12/2017 - 11:21

    Mine was credit both the base interest and the bonus interest

  • CyberMurning on 01/12/2017 - 18:04

    Do not check on the first day of the month Especially in the morning 9am…

  • Ziggy28 on 02/03/2018 - 22:09
    +1

    The 5 transactions criteria starts this month. I'm out of here. Switching to ubank.

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