Hi,
I have recently sold a $2000 JB Hi-Fi gift card to some person on Gumtree. He sent me the transaction receipt to me via SMS, and I sent them the gift card immediately.
I did not received funds after two days, and could not reach this guy via phone number anymore, and the number has been cancelled.
I have just called the Bendigo bank and apparently the account number on the receipt is a fake one.
I will try to ask JBHIFI to trace the use of gift card and see what happened, and then reach to the police.
I would appreciate very much if you guys could offer me any help.
Cheers.
Edit: Thank you all for the response and help. I have sent an email to JB about this situation, and hope they could at least provide me with the information of this guy. I went the local police, and apparently this was out of their normal job range. I have lodged the case to ACORN. However, since I only have his FAKE number, and maybe FAKE identity linked to this number, I am not sure how much I could get from them.
Anyway, a very painful lesson. Turn the page and move on.
Edit: JB refused to do anything for stolen cards, and they required police investigation to provide the information of the card user. I have got an email from ACORN asking me to provide the address of the person, which I do not have, so I submitted another case with his phone number. I could not find anywhere to upload any image evidence?
Who do I contact if I have a problem with my gift card or if it's been lost/stolen?
For general gift card queries, please contact Vii directly by phone/email via their website: www.vii.com.au
If your gift card is lost or stolen, please contact JB Hi-Fi's Support Team.
https://www.jbhifi.com.au/General/Contact-Us/