HELP Julio Iglesias Concert

Wystri Warrick on 08/09/2018 - 14:59
Last edited 08/09/2018 - 23:24

Hey guys hope you’re all well :).

I'm having difficulty purchasing a ticket to Julio Iglesias concert at en.kremlinpalace.org, and I'm hoping that someone could help me find out what's going wrong so I can purchase this ticket.

On the final step of the process I receive a txt message from my bank with a random number to enter into the verification box, I enter the number click submit and get a message that says ”the operation was rejected, contact the store”.

I've tried with a visa debit card from ING and ANZ.
ING said the transaction is being flagged as suspicious, so they temporarily disabled the security measures but the transaction still failed.

Any help would be very much appreciated, thanks in advance :).

Update 1:
After more contact with ING and ANZ they both have said there is no activity, nothing is being shown as declined/rejected, there isn't anything getting through to their end.
So it looks like the problem lies on the merchants side, not liking my bank details?
Has anyone had a similar problem with an overseas online purchase before?

Update 2:
So I've found out that the Kremlinpalace.org uses the Sberbank of Russia.
It appears that Sberbank has flagged the transaction as problematic (possibly because I'm a westerner?), the Kremlinpalace.org sees the transaction flagged and says whoa this looks dangerous we're going to decline the transaction?
Here's a chap with a similar problem to me.

Ok so it looks like it's Sberbank is flagging my transactions.
I've just emailed Sberbank that the transaction is being declined and I've already email the merchant (Kremlinpalace.org).
Incase my efforts fail is there anyone here with a Russian bank account (or something) that could buy the tickets on my behalf?

Entertainment

Comments

  • Colombian on 08/09/2018 - 15:16
    +6

    Another Julio Iglesias thread? He must have a number of followers from Ozbargain.

    Edit: Just checked, same fan as before lol

    • Wystri Warrick on 08/09/2018 - 20:21

      Lol who else would it be.
      I'm Mr Iglesias's no.1 Ozbargain fan! =)

  • dylo on 08/09/2018 - 15:18
    +4

    Obvious question but have you contacted them?

    • Wystri Warrick on 08/09/2018 - 20:19
      +1

      …
      I absolutely didn't think of that… First thing I thought was the transaction is being flagged as suspicious.

      I've just emailed the "Chief specialist of the office of ticketing advertising and sales" and "Head of Ticketing Department.".

      Thanks dylo :).

  • Stone Monkey on 08/09/2018 - 15:27
    +1

    Nice try:)

  • Yummy on 08/09/2018 - 15:42
    +3

    Gimme your credit card details, let me try it from my side.

    • Wystri Warrick on 08/09/2018 - 20:23
      +1

      I've just pm'ed you my credit card details and my personal contact details ;).

      • Yummy on 09/09/2018 - 12:28
        +1

        Found a site for you that sells tix for that Julio's ruski tour. Dunno its reputation tho.

        https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Juli…

        Ps: I'm just a casual Julio fan here, I got only a couple of albums La Carretera (cd) & Crazy (cassette). Good luck getting the tix tho. :)

        • kerfuffle on 09/09/2018 - 12:30
          +1

          You haven't read the news, have you? Tl; dr: their reputation is pretty poor. e.g. https://www.smh.com.au/entertainment/comedy/say-no-to-viagog…

        • Yummy on 09/09/2018 - 12:32
          +2

          @kerfuffle:
          Just abt to ninja edit. It looks bad. Avoid viagogo!

        • Wystri Warrick on 09/09/2018 - 13:02

          Thanks for the link Yummy :), though I've heard they have a bit of a bad rep.
          Though for a moment I did consider a third party ticket site such as Viagogo, really want to see this concert :).

          I haven't listened to much of his older songs and albums, but "Julio Iglesias my life the greatest hits" is my most favourite album.

  • Icecold5000 on 08/09/2018 - 15:50
    +1

    Good to know this guy is till alive and crooning

    • Wystri Warrick on 08/09/2018 - 20:25

      Absolutely.
      He's probably my no.1 favorite singer, though I think he's a bit of a slut….

      • Icecold5000 on 08/09/2018 - 20:47
        +1

        Absolutely. Who cares what he sings. His trim co-ordinators are working overtime after the show.

  • [Deactivated] on 08/09/2018 - 16:14
    +1

    Wise men say only fools rush in…

    • Wystri Warrick on 08/09/2018 - 20:26

      We should hold hands then :)…

  • sam-1966 on 09/09/2018 - 12:31
    +2

    Is it something your travel agent can help you purchase? Please don't go anywhere near viagogo!

    • Wystri Warrick on 09/09/2018 - 12:57

      In the tight Ozbargain spirit I'm organising the trip myself…
      Yes I know what you're thinking and to but the icing on the cake I'm a young guy too, I finish year 12 this year :)…

      Lol yes, I've seen them on The Checkout on ABC.

      Thanks sam-1966 :).

  • dimitryp on 10/09/2018 - 09:30

    had a similar problem buying a ticket online for the russian railway a while back. The russian merchant side was declining the transaction. Now i dont recall how i actually fixed it, i think i ended up buying the same ticket off a different website that didnt have the problem.

  • capslock janitor on 13/08/2019 - 19:50
    +1

    Soz I'm more of Enrique Iglesias fan 😛

    • kerfuffle on 13/08/2019 - 20:28
      +1

      You necroed a year-old thread to tell us this?

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