Returning an online order and being refunded shipping

Hey all, has anyone ever been refunded the cost to ship the item out when they refunded their items? E.g. I buy an item which charges me $12.95 shipping, how likely am I to be refunded that $12.95 I paid to ship the item out? Or has anyone been successful in doing so? I think the odds are low but I thought I'd ask the community

Comments

  • +2

    Depends. Have you read their terms and conditions?

  • +1

    Read T&C. Varies store-by-store. Some of them will eat the cost of shipping, and others will make you cover it.

  • +1

    if it is DOA, they may.

  • +2

    Paypal lets you do this on eligible returns.

    https://www.paypal.com/au/webapps/mpp/returns

    Have to activate it in your account, bit otherwise it's free.

  • +1

    Global Shop Direct doesn't refund postage. It's clearly shown in it's ads "refund of product cost only".

    That's how they make their money, charge a bomb to post rubbish which isn't worth the cost of return postage let alone the original postage cost.

    But that's me having a whinge.

    IMO the return postage is usually covered by decent companies but the initial postage is only morally refunded. With a widespread issue it could send them broke. Claimable by tax might help them cover it.

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