How to Get a Refund and Cancel Order for Parts from Umart ?

[Deactivated] on 19/12/2018 - 19:54
Last edited 19/12/2018 - 20:02 by 1 other user

Back on the 10th of December, I ordered a couple of PC parts from umart through their website. Both items were in stock. I opted to pay with bpay, and sent the payment that night. Monday comes, and I get an email that the payment has been received, and that I can pickup the order now, or it will be shipped soon. I check online, and it says dispatch in 1 to 2 days.

Thursday comes, and I've heard nothing since. I check online, to see the order is 'processing'. I checked both items, still in stock. Puzzled, I use the webchat service to ask about the holdup. They apologise, say that they'll chase it up and dispatch.

Sunday comes, still nothing. I'm getting fairly annoyed at this stage, and use webchat to request the order be cancelled. Umart staff apologise, and cancel the order. They asked for my account details to transfer the refund, which I provided. They tell me, it will take 2 business days to process.

At close of business yesterday, still nothing. I use webchat to enquire, am told it will take up to 5 business days. I disagree, they can't just quote a longer timeframe because it's convenient.

Today, at close of business, nothing. No refund, no email. So far, it seems they've made no effort to actually do anything to help me or make any reconciliation. The business seems like a scam operation to me. I certainly don't trust them to do anything now.

Short of a complaint to QLD fair trading, do I have other options?

Related Stores

Umart

• 

  Donaldhump on 19/12/2018 - 19:58

  -1

  Relax for a week, how. U have we talking? Few hundred bucks

  • 

    [Deactivated] on 19/12/2018 - 20:36

    -6

    So the value of the transaction means that Umart get to ignore advertised dispatch timeframes? Or maybe it means they can take their time without reason? Maybe a few hundred is nothing much to you?

    Stop making excuses. Umart set some expectations, and met none.

    • 

      Donaldhump on 20/12/2018 - 00:05

      -1

      Ok don't ask what your options are if you want to blast the giver back.you should instead not relax, and get yourself into a frenzy,

      I'm not defending umart, I'm trying to teach you to not worry about little matters in the scheme of life. It's not like you have no drinking water, or enduring a famine, or living in Syria etc having your city shelled.

      You will get your money back, but you won't get back the time you are stressing

      • 

        [Deactivated] on 20/12/2018 - 08:52

        -2

        You are right. I probably won't go without water, or food.

        Shelter on the other hand, without the refund, I may not be able to pay rent next week. I know that's my fault, for believing what Umart said to me, for purchasing the parts elsewhere before the refund was received.

        Importantly, this isn't a worry now, overnight I've received the refund which covers my rent next week.

        In my line of work, a persons word is everything. Honesty is everything. Setting and meeting expectations is everything. Clients have to be able to trust me to follow through, to look after them. I expect the same from others I deal with. Once trust is broken, it's hard to mend.

        I'm sorry that my reply to you was terse. I now understand your sentiments, that you weren't just defending Umart's behavior. Merry Xmas, if you celebrate it.

        • 

          HighAndDry on 20/12/2018 - 08:59

          +1

          @[Deactivated]:

          without the refund, I may not be able to pay rent next week. I know that's my fault, for believing what Umart said to me, for purchasing the parts elsewhere before the refund was received.

          You have zero savings, not even enough to cover rent, and yet you're buying PC parts and relying on unreasonably fast refunds so that you don't get evicted?

          This is 100% on you.

          • 

            [Deactivated] on 20/12/2018 - 09:13

            @HighAndDry: And 0% on Umart right? They could take a month, and it's still my fault right?

            At what point should Umart take responsibility for the things their employees have said? How do my circumstances relieve Umart of their duties?

            • 

              HighAndDry on 20/12/2018 - 09:33

              -1

              @[Deactivated]:

              Back on the 10th of December

              So it hasn't been a month has it? It's barely been a week since you first ordered, and less than that from when you requested a refund.

              It's 100% your fault you can't pay rent because you spent too much on PC parts.

              • 

                [Deactivated] on 20/12/2018 - 10:03

                @HighAndDry: You didn't answer the question. Again you just pointed at my circumstances and assigned blame.

                How do my circumstances diminish Umart's obligations, to trade legally and fairly?

                At what point is Umart, or any business, responsible for their actions or inactions, or liable for things employees state?

                These questions are geneic. The answers should be equally applicable to any customer and business, shouldn't they?

                • 

                  HighAndDry on 20/12/2018 - 10:12

                  @[Deactivated]: They have an obligation to process refunds in a reasonable time. I count 3 business days from Monday which is the earliest they could've processed the refund. That's reasonable in anyone's book. Hell, that's faster than most places - 14 days is considered a reasonable timeframe. Just because you're impatient doesn't change that.

                  You're trying to blame them for you not having rent money. Which as unclesnake pointed out, is a joke.

                  • 

                    [Deactivated] on 20/12/2018 - 10:32

                    @HighAndDry: You didn't answer the questions, rather responded to something else like 'is this fair or not?'.

                    There's a difference between 'blame them for not having rent money', and 'blame them for not doing as they've said'.

                    One if those says the ends justifies the means. That is, no harm, no foul. Or, if there were no ill effects, there's no problem.

                    The other statement ignores the outcome, looks at significance of the means.

                    The law here functions on both ideas. Common law encompasses the former. If there is no impact, there is no case. The other, Civil law concerns the later.

                    My whole forum post was about Umart's business acting legally. About not false advertising dispatch timeframes, and about being accountable with services.

                    Do you understand?

                    • 

                      HighAndDry on 20/12/2018 - 10:37

                      @[Deactivated]: The F are you talking about?

                      My whole forum post was about Umart's business acting legally.

                      Yes, they acted legally. I just said: Their legal obligation is to provide the refund within a reasonable time. A reasonable time would be up to 14 days. They provided it in 3. And yet you're still whining.

                      • 

                        [Deactivated] on 20/12/2018 - 10:40

                        @HighAndDry: Definitely whining right?. Not trying to discuss, even educate a little.

                        Since the thread is descending into caps, bold and poop flinging, cya. Have a safe Xmas wherever you are.

              • 

                N1NJ4W4RR10R on 20/12/2018 - 11:40

                +1

                @HighAndDry: OP's clearly planned out payments. Umart has messed with those plans by not sticking to their word.

                There's blame on OP for sure, always make sure you've got money in the bank. But a few PC parts can be a few grands worth, so OP should absolutely expect a refund estimate for a large amount of money to be accurate.

                And based on this thread, it isn't a "just wait" thing, it's a "Unart hasn't issued the refund" thing.

                • 

                  HighAndDry on 20/12/2018 - 11:59

                  @N1NJ4W4RR10R:

                  it's a "Unart hasn't issued the refund" thing.

                  OP updated to say that they've issued a refund today. Which is 3 days from the first business day they could've started processing it (Monday).

                  That's a wholly reasonable timeframe. If OP can't pay rent because they needed to wait 3 days for a refund, that's 100% on them.

        • 

          Donaldhump on 20/12/2018 - 09:12

          +1

          @[Deactivated]: is this a joke

          If you live week to week, then don't buy computer parts, save your money. That's your poor planning and money management. Your business should have cash reserves…

          In the real world and every line of work, word means sofa, don't spend money you don't have as creditors do not always pay, or pay quickly, or pay without having to take them to court… or losing it all because the creditor went bankrupt .

          And if you listened to initial advice you wouldn't have wasted 48 hours panicking, instead you should have waited for the refund, then bought them.

          Sorry you sound very inexperienced with life and somewhat irresponsible with money yet seem to know it all and blast what people are telling you, so run along and keep doing the same thing

          • 

            [Deactivated] on 20/12/2018 - 10:37

            @Donaldhump: That's a big edit you've made. It takes on a condescending tone at the end now.

            • 

              HighAndDry on 20/12/2018 - 10:38

              +1

              @[Deactivated]: Believe me, that's nowhere as much condescension as is actually warranted.

              • 

                [Deactivated] on 20/12/2018 - 10:42

                @HighAndDry: You're a charming individual aren't you. I'm sorry.

                • 

                  HighAndDry on 20/12/2018 - 10:43

                  +1

                  @[Deactivated]: Only when I want to be. Believe me, I have no desire to be charming to someone like you.

• 

  B2 on 19/12/2018 - 19:59

  -1

  Impatient…

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  AdosHouse on 19/12/2018 - 20:35

  What do you mean it was available for pickup or it will be delivered? When you placed the order did you choose pick-up in store or delivery?

  • 

    [Deactivated] on 19/12/2018 - 20:37

    -3

    I chose delivery for the order. I gather the same email is sent regardless of pickup or delivery, so it was just a generic statement.

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  holisticboy on 19/12/2018 - 22:47

  Yeah I've found that their shipping is really slow too. I recently ordered a CPU from Newegg (shipped from USA) and it arrived to me before my order from Umart arrived (despite claiming the item was in stock and a 1-2 business day ship). I've always found that if you are in a rush, pickup is the way to go with Umart.

  • 

    [Deactivated] on 19/12/2018 - 23:07

    -2

    Thank you, confirming that Umart does have some ingrain issues. It's really disappointing, they are my closest large PC retailer. Somehow every other retailer I've bought from (MSY, Scorptec, PCCG and more) seems to get it right.

    • 

      HighAndDry on 19/12/2018 - 23:58

      +2

      they are my closest large PC retailer.

      Then go pick up? If you're getting delivery anyway, why does distance matter?

      • 

        [Deactivated] on 20/12/2018 - 08:22

        -1

        Closest is a relative term. They're still a decent drive away, one I'd like to avoid.

        • 

          HighAndDry on 20/12/2018 - 08:56

          +1

          @[Deactivated]: You missed the second part of my comment:

          If you're getting delivery anyway, why does distance matter?