Is this deceptive practice by Uber Eats?
Can someone please explain to me how a coupon code sent directly to me is "not part of a select group" and if one of their reps can suggests making an order and asking for a manual adjustment only for another rep to say the opposite?
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Uber eats sent out an email with a $5 coupon code on the 26/12/18 for $5 off an order with no expiry date. Upon entering the coupon, it was declined. When I contacted the support, a rep recommended that I proceed with an order and then ask for an manual adjustment. When I made the order and asked for this manual adjustment of $5, they declined stating:
Support Rep "K" before ordering
If you would still like to use your promo code, I suggest you order again then write us back once the promo code did not apply so we can make the necessary adjustments. Thank you for your patience and understanding.
Support Rep "J" after making an order
We are constantly reviewing our promotions and so users can be offered different promotions from time to time. In order to be part of this particular promotion, you needed to be a part of the selected group eligible for the promotion. As you were not part of this group, we are unable to honor this promotion. We appreciate your understanding in this matter.
Yes