So this is coming up for me because I have a pair of Ascent Sustain shoes ($140) that I bought 12 months ago. Some time in that 12 months, I can't remember when, I returned them because the glue from the upper to the shoe was coming apart. The Athletes Foot swapped them over, but did not record it on the computer. Now today I returned them because while doing up my shoelace, the lace ripped through the leather eyelet.
So when I returned them the girl at the store said that the shoes do not have a warranty, and they only have a 30 day fit guarantee, that is it. She then checked the Ascent policy and they only have a 6 month outsole guarantee. So apparently there is no manufacturer's warranty. I think that this is pretty crap that there is no warranty at all on these shoes, and by that I mean an express warranty, and not ACL guarantee.
Having looked at other brands website, quite a lot of other brands have no express warranty either.
Now I have left my shoes with The Athlete's Foot and they said they will send it back to Ascent to assess, but looking on forums, it doesn't look good. Now I am pretty stubborn and I will push for a remedy under ACL, but what do you all think? Do I have a leg to stand on? Do you expect shoes to last at least 12 months, especially if they have already been replaced once in that period. What would you do from here?
My son has worn ascent shoes for school in the past. I thought they wore surprising well given the punishment they received and he always said they were comfortable. The never lasted more than one school year and not because he outgrew them.