Hi All,
[Update 26/03]
Called up Sony to request them to send someone to assist in packing up. And wow, what a pathetic service. Haven't seen something like this in years. A guy at the other end says "if you have put it up on the wall, you will take it down yourself". Never buying a Sony ever again in my life.
I bought a Sony KD65A8F during the last boxing day sale
It had problems from the start such as random reboots, but very rarely. I did raise this up with Sony during that time and they mentioned to wait for a software update which I did last month. Two weeks from then, the reboots became even more often and as the time passed by, it became unusable as it goes on a loop. Called up Sony and they sent someone to look at it, who then replaced the motherboard. Same day couple of hours later, the issue again persists. Once again reached out to Sony. Now they are offering a replacement of the TV but asking me to pack it up the same way it was delivered which I feel is not fair. Do you believe Sony is fair in asking me to pack it up or should I keep stressing that they should send someone to do it for me?
Tell them to collect it and bring the packaging with them.