Phone Return with Samsung via change of mind policy

Has anyone recently completed a change of mind return with Samsung?

I am having a world of trouble trying to do this at the moment, mainly as none of their emails seem to come through. Additionally they haven't given me enough info for Toll to do a pickup. I'm about to call Samsung for the 6th time in about 3 days to try and get this sorted. It shouldn't be this hard…

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