I purchased a bag of cat food from eBay and when I opened the box I found that the bag has a large tear on the side towards the bottom. The box it came in was undamaged, which kinda leads me to believe it happened during packing.
I messaged the seller but the response I got was less than helpful, I've attached a screenshot of the conversation.
Just trying to see if I should just ignore it and move on or if I should press for some kind of compensation.
Get a refund, the integrity of the bag was compromised and even if its not gone bad yet the tear has prematurely staled the cat food. Get a full refund and then feed it to your cat anyway.