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deals.com.au (Lupitas Spanish Tapas Restaurant, Surry Hills, Sydney)

citybargainhunter on 06/07/2011 - 22:43

The voucher is due to expire next month, and I've been trying to make a booking but their listed telephone number never worked. Their website was working until yesterday, but today when I checked it says it's no longer in business.

http://www.lupitas.com.au/

Has anyone else bought a voucher for this restaurant from deals.com? Should we lodge a complaint?

Cheers

Comments

  •  
    neil on 06/07/2011 - 22:52

    http://deals.com.au/info/faq

    What if the business providing my Deals.com.au voucher closes down before I use it?

    In that instance, we would always refund all unused Deals.com.au vouchers. However, it hasn't happened yet, and is very unlikely!

    Guess they have to change their faq!

    •  
      citybargainhunter on 06/07/2011 - 23:10

      Thanks man! I've sent deals.com an email, it's their move now.

  •  
    mick123 on 07/07/2011 - 08:55

    hey i bought this too and did try calling a few times. guess will have to ask for refund

    • +3 votes
      citybargainhunter on 07/07/2011 - 10:35

      Got the following prompt reply from deals.com this morning.

      "Due to unforeseen circumstances Lupitas Tapas has closed its doors and will
      not be honouring any more vouchers.

      We apologise for any inconvenience caused and are happy to refund you the
      full price of your voucher.

      This will be done later next week and once it has been processed we will
      send you a confirmation e-mail.

      We apologise again for any inconvenience caused.

      Kind Regards

      Jess
      Team Leader
      Deals.com.au Support"

  •  
    sormuijai on 07/07/2011 - 12:57

    Thanks for the post. I was hoping to use the voucher soon. Looks like I need to contact deals.com.au for a refund!

  •  
    sormuijai on 14/07/2011 - 19:23

    Has anyone got their refund yet?

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