Beware Buying Sonos Speakers as They Can Be Bricked By Seller

Sonos has a recycle mode where it becomes permanently bricked after 21 days by user/Sonos.

So much for trying before you buy. Beware buying second hand Sonos or any internet activated/call home devices. More detail here: https://mobile.twitter.com/atomicthumbs/status/1210662988828…

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Comments

  • +5

    1) Puts device in Recycle mode on their app and gets 30% discount on new SONOS speaker
    2) Buys new Devices with 30% off
    3) Sells old devices within the 21 day period and collects the cash
    4) New Owner gets screwed as speakers are bricked (and apparently according to SONOS this cant be reversed)

    Its Apple Activation lock all over again
    people buying second hand and getting screwed all in the name of SONOS selling more speakers

    • Is that why iphone 7 can still sell for $699/799 new , whilst being 3-4gen old ?

      • No. The iPhone is good quality so even a 3 year old model is fine (maybe with a mall phkne shop battery replacement).

        The Sonos thing is to prevent people selling 2nd hand the speakers they have "traded in". Sonos save a heap by not collecting the old stuff

  • Why is this even an option for speakers? Weird.

    • +3

      They claim its to protect your data

      Sounds to me its so they can be 100% sure you wont make any money selling your old ones when getting the discount and means you do not technically have to "trade them in" so to speak

      • Encrypting any data on the device then destroying the key material would help here.

  • +1

    More discussion here.
    https://news.ycombinator.com/item?id=21895086

    Looks like it's part of their trade up program. When you choose to brick your own device, you'll get a 30% discount coupon on your next Sonos speaker but you'll start a 21 day countdown on your old Sonos which is non reversible. SOL If you trigger it by mistake…

    I guess good for the person that's getting rid of their old Sonos and buying a new one (they save money), also good for Sonos because they can retain the customer but pretty much a giant middle finger to the secondary market.

    • +11

      a giant middle finger to the secondary market

      and the planet as well. imagine the waste.

      • +1

        This is what I don't get. I'm literally trying to keep devices operational as long as possible due to e-waste and then there is a corporation encorouging you to bin perfectly working devices.

        • I'm with you sheepdog. I've become a massive tightarse over the last ten years. For example I refuse to replace my manual coffee maker (Kambrook cappuccino maker) because it's well made and works well even though it's party broken due to heavy use. It cost me $14 from Cash Converters over five years ago.

          Replacing appliances is too risky these days because everything within my price range seems to be disposable garbage.

  • +5

    No coincidence I have none of these products in my home.

    Would never support a company with kill switches.

    • Most devices have the capacity to do it. Just this company has actually implemented it.

  • +3

    just need a serial number verification website.

  • Let’s see how long it takes for the CJEU to crack down on what sounds like an anti-consumer rights.

  • Music In The House - until perfectly serviceable speakers are bricked :(

    Thou hast the new name of Sonos, Evil.

    Well this isn't a good start to 2020

  • Edit

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