Hi All,
I'm a bit not sure about the refund process for ebay purchase. It's been a while since I go through this process.
Two weeks ago I bought something from ebay with the estimate delivery 7 Feb. The item was marked as shipped on 31 Jan with the tracking number from Fastway.
Fast forward to yesterday, there's no update at all from Fastway for that tracking number.
I contacted the seller and they offered to give me a full refund.
But I was told to close the case before they can issue the refund.
This is the thing that I'm confused as I thought the case should be left open until the refund is issued.
Below is the full reply:
"Dear customer, Thank you for your kindness, and before refund, could you please kindly close this case? Because we're not allowed to refund you by Paypal if the case is still open, once you close the case, we will refund you immediately, hope you could understand, your kindness will be much appreciated."
Is the above statement correct?
NO! NO! NO! Do NOT do this!
That's 100% bullshit. They can close the case automatically by refunding you via the correct process.
Make sure you have a case open in https://resolutioncentre.ebay.com.au/ and after a period of time, you can escalate to eBay staff to help if you still haven't received item nor refund. They'll usually force a refund and close the case themselves. I've been on the receiving side of both seller and buyer for this stuff. Don't agree anything outside the Resolution Centre as you're the only one that'll lose out.