Check your bills if you signed up for a Sure Telecom deal.

Ljeanene on 09/12/2011 - 15:32

Warning. If you signed up for one of the deals with Sure telecom then check your bill. We just got a charge for $250 from TELCOLLECT PTY LTD BAULKHAM HILL which is listed as a partner of Sure telecom.

So not only have they gone back on the data promise now they are massively overcharging for what was supposed to be a $15 unlimited service. And no I did not run up a large data bill, I didn’t even get a chance to use more than a couple of meg before they cut off the data let alone go over the 1g that was promised.

So far the supposedly great $15 all you can eat plan with free 1G data plan has cost us

$386 in disconnection fee from Three (ok we knew about this one but in the long run the figures would have worked out)
$250 in charges
Withdrawal of data plan

I’m off to the bank to dispute the credit card transaction and then TIO.

Anyone else had anything like this?

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Comments

  • jeanene on 09/12/2011 - 16:06

    Update for anyone that is interested. Sure Telecom seem to switch on delivery notification on SMS’s when you port to them without telling you and even though it is switch OFF on your phone and you don’t actually receive any delivery notification. So for all those unlimited “FREE” SMS’s you are sending you get charges $0.20 each.

  • neil on 09/12/2011 - 16:55

    So what did Sure Telecom say about this charge and the lack of data? What's a delivery notification for SMS?

  • jeanene on 09/12/2011 - 17:06

    The account is in my wife’s name so she is trying to deal with them while I'm at work so replies are a little disjointed at the moment. So far the answer is "it's VodaPhones" and there isn’t anything they can do about it, they are looking to see if they can give us some sort of discount but can’t promise anything. Delivery notification for SMS is a message sent back to you to say that the SMS has arrived at the other person’s phone.

    I would have felt sorry for them and been more understanding if this hadn’t come less than a month after killing the data plan. All I know is we went from around $60 per month for 2 phones with Three (who are Voda anyway) to $250 a month on a supposed $15 maximum account with the same effective carrier.

    Sorry Sure Telecom if you are being screwed by Voda but you are the guy’s we have the contract with and we can’t talk to Voda direct so based on Australian fair trading laws you are the ones that we have to go after using both legal and publicity methods.

  • neil on 09/12/2011 - 17:50

    So if I understand correctly, Vodafone has passed on a charge to Sure Telecom which has passed on a charge to Telcollect which has passed on the charge to you? This charge is for SMS notification which you didn't sign up for then surely they should refund all charges related to that?

    Why did they remove the 1GB data from your plan? According to the deal they posted, it should be for 12 months, http://www.ozbargain.com.au/node/54822. It also doesn't mention anything about SMS notifications being switched on.

    Doesn't sound like they have given you any reason for these charges. Seems like an easy case in your favour so perhaps mention the TIO in your calls as it will cost them an extra $70 when it is handled by them. The rep is still on here, perhaps he can shed light on the situation.

    EDIT: Ah found the rep's comment here confirming cancellation of 1GB service.

  • jeanene on 09/12/2011 - 18:04

    Don't worry I'll mention the TIO alright. I'm actually the development manager for a company that specialises in managing large corporate telephone expenses so I have access to quite a few resources ;) Last time a carrier changed the contract terms on me I ended up with $1000 worth of credits. I was going to let the 1G data plan slide, basically just because I couldn’t be bothered but now I’m worked up enough to go for blood.
    Really just posting here so that others are on the lookout rather than for any particular help as I don’t think they quite know what’s about to hit them if this doesn’t “go away” rather quickly.

    • joannatan on 10/12/2011 - 12:26

      reminds me the story at aca or tt about the scam artist that setup phone company, selling cheap contract then they close down and customer had to deal with the real phone provider that not even aware this scam artist selling below their contract price.

      when i called them before, the operator sound dodgy, and remember when member asking them to put t&c on their website, they always said we can tell you over the phone.

  • jeanene on 12/12/2011 - 18:02

    Well a little bit more detail has come through. It looks like the charges are from my daughter’s phone which seems to have delivery status notification set by default (although how can you prove that a 13 year old didn’t accidently set something). However I can confirm that no delivery notification has ever been received on the phone so either way we are either being charges for something we didn’t want or being charged for something that was never provided. Not to mention the fact that we never got charged for it at all when with Three and the phone settings weren’t changed and that there were no T&C’s showing that the Free SMS’s didn’t include free delivery notifications (at least not that I could see anyway).

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