Hey all,
Just thought of sharing one of my recent experience with HN while shopping for some furniture.
First of all, I’ve had pretty decent experience with them up until this incident and I do believe not all HN staff / sales are like this.
So, I happened to be at a HN at a distant suburb that I don’t normally go but happened to be around there for other reason. Talked to a sales rep and he showed some options in our budget for furniture we were after. He then showed a discounted item which he said is a great price (we weren’t aware of its RRP, but just the current discounted price which was in our budget)
Two weeks gone by, decision time and rang the HN where the discount was on and they said it’s still on and will be till end of year. So I drove to a HN which is near to where I live for a price match and to place the order. Sales guy said it doesn’t show up on their system and talked to manager. She (manager) says same thing and I kindly asked her to call the first HN to confirm (which I personally did before coming in).
15 minutes go by the manager comes back to say, the discounted priced was an error and she has asked other HN to take it off from the floor pricing and therefore can’t do any price match. I was simply disappointed at this point with she’d done as this wasn’t an online pricing error on a web page but rather floor pricing been there for weeks and the sales at first HN even said it’s there till end of year…
In the end I walked out and went to Nick Scali and placed an order which was the 2nd shortlisted item on our list for this piece of furniture and saved some $ even ☺️.
Thanks for reading the long post. The purpose of this post was to share some sales experience which I believe could have been handled much better by the manager of the second HN I went to place the order.
Cheers,
Another HN
dealpost in one night…