Deliveroo Don't Deliver, They're Deliverubbish

seanbaussie on 04/09/2021 - 23:49

Pre-ordered an important lunch for 13 people the night before for a meeting I was running so I wouldn't have to worry. Booking was for 12-12.30 delivery. Deliveroo took my money of course.
11.45am that day I noticed no response from the restaurant. I rang the restaurant, no answer.
Tried to contact Deliveroo but there's no real direct way to do that. Emailed them marked urgent.

Rang the restaurant again and they had no record of the booking because they don't use them.

** So the booking could never have been fulfilled **

I re-email Deliveroo at 12.00. I re-email them at 12.10. In the meantime I'm running around looking for food for 13 people.
At 12.45 (15 minutes after their 'latest delivery time') they email me that my order was cancelled by the restaurant.

Rubbish. It was never able to be made.

They assure me that the pending charge will be cleared in 1-3 business days. Over $200 they should never have charged that they had half a day to recognise wasn't able to be ordered and then blame on the restaurant, taking zero responsibility nor apologising for their mistakes and not responding to my email until way too late.

I spoke with their 'customer support' who are very good at reading scripts.
No recognition at all of the mess they'd put me in.

DO
NOT
USE
THEM

Food & Grocery Food Delivery

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Comments

  • Satyrical on 05/09/2021 - 00:05

    Gathering of 13 people?

    First world problems

  • dapt on 05/09/2021 - 00:24
    +25

    Why did you order for 13 people through Deliveroo? Madness. If the lunch was that important, you'd call the restaurant directly to make the order.

    • SF3 on 05/09/2021 - 09:33

      Absolutely!

      If any services, including ordering directly. I would have tried beforehand to know if I would have confidence, especially if it is an important event. If the food was any good or delivery reliable, or recommendations from others that have ordered prior.

      Ordering from an untested service, OP’s experience illustrates why… thanks OP the life lesson!

  • USER DC on 05/09/2021 - 01:30
    -2

    HAHAH, was that order like at a McDonald's, Hungry Jack's or some other sort of Fast food restaurant? or a general typical family owned restaurants ( or the ones that arent usually understaffed).

    If it was a fast food restaurant, i can only imagine them hating the order and probably so much wanting to cancel the order, bloody 13 people, over $200 worth of order. A fast food restaurant (i.e. usually always understaffed) can never be happy with such order, probably restaurant busy in store so much that cannot make such a big order in a short time, and delivery drivers keeps changing etc. causing you delays. Most likely

    • seanbaussie on 05/09/2021 - 06:36

      It was wokinabox.
      When I rang them, they didn't know anything about the order because they don't have any relationship with Deliveroo. No matter what I'd ordered they wouldn't have known.

      • USER DC on 05/09/2021 - 07:56

        My guess is wokinabox having issues with deliveroo setup. (Its not uncommon that restaurant put themselves on delivery service before even getting their tablet activated or connected to WiFi)

        To my knowledge, DOORDASH is the only service where the restaurant literally has to confirm the order (if they don't then driver doesn't get there, and order is going to be cancelled), this is unlike all the other platforms services

  • El cheepo on 05/09/2021 - 01:34
    -1

    So, is this a forum discussion or a rant?

  • garetz on 05/09/2021 - 03:14
    +1

    No delivery service is dependable enough to use if you absolutely need the food at a specified time. You should always contact the restaurant directly and organise to have someone pick it up, or pick it up yourself.

    • seanbaussie on 05/09/2021 - 06:38

      I wouldn't have minded if it were late.
      I do mind that it never really existed because they never got my order because they don't use Deliveroo.

  • Bafranz on 05/09/2021 - 03:43

    Got confused when you said they’re listed on Deliveroo but don’t use them..

    • seanbaussie on 05/09/2021 - 06:33

      Yes, me too. That's the problem. Deliveroo listed them, but don't have any relationship with them.

      • Soluble on 05/09/2021 - 06:50

        I find that hard to believe.. I'm on deliveroo and personally had to send them every detail to be on it. You ordered $200 worth on stuff through deliveroo and they take a 30% cut(+gst). $66!

        Have you walked into wokinabox to see if they have a deliveroo machine?

        • USER DC on 05/09/2021 - 08:01
          +1

          I worked in a FF restaurant, (NOT WOKINABOX) they were on menulog, tablet wasn't working at times, or when it was likely arrived damaged.

          In these cases restaurant itself doesn't know about the order what soever, they end up getting delivery drivers and telling them they cannot make the order, some of them were a pain in as*.

          Also ended up getting smashed with customer calls, only to tell them restaurant cannot do anything about their order ATM, because they paid to menulog or delivery service they need to contact them for a refund.

  • JoshBargains on 05/09/2021 - 06:52
    +5

    Could it be that the wokinabox you called didn't have them but another maybe nearby wokinabox did have Deliveroo?

    • Soluble on 05/09/2021 - 06:58

      Just looking at it, this is most likely! Didn't realise there was 10+ in Adelaide! There's atleast 2 on deliveroo that I can see.

  • holdenmg on 05/09/2021 - 08:25

    steven marshall wokinaboxgate lol

  • t_c on 05/09/2021 - 08:27
    +3

    uberEats is a bit more reliable, im guessing you must have had some good discount code to take the risk.

  • WreckTangle on 05/09/2021 - 08:46

    Try being in lockdown for months, just be grateful you can have a gathering of that many at all.

  • TEER3X on 05/09/2021 - 09:43
    +1

    If they give me codes, I'll order using them or any other middleperson, but that's it.

    and I'll go pick up the food myself, because I don't like it cold and I don't want to support the BS gig economy that legally pays below minimum wage (effectively) and robs workers of benefits and restaurants of their profits via shittily designed apps and nothing more.

  • popsiee on 05/09/2021 - 09:52

    In the meantime I'm running around looking for food for 13 people.
    Maccas

    • pharkurnell on 05/09/2021 - 10:28
      +1

      He might actually like the people though.

    • seanbaussie on 05/09/2021 - 20:44
      -1

      I actually ended up with KFC. Grumpy people but fuller tummies.

  • DashCam AKA Rolts on 05/09/2021 - 10:26
    +4

    In the meantime I'm running around looking for food for 13 people.

    Last supper irl.

    • popsiee on 05/09/2021 - 18:47

      I would have lashed out with 13 X $2 KFC large chips .

  • fredzfrog on 05/09/2021 - 10:42

    13 people? Nah mate, that's catering. Call the restaurant direct the day before, they'd probably come in and set up too.

    • deme on 05/09/2021 - 11:20
      -1

      Are you saying a restaurant can't make 13 meals? It's not a charity.

  • lainey13 on 05/09/2021 - 21:14

    Now you know why office admin exists…

  • spackbace on 05/09/2021 - 22:54

    Lunch meeting and you ordered wokinabox, and then KFC…?! Tried your local lunchbar/bakery or god forbid a subway? A few rolls/finger sandwiches and/or sushi and you're set

    • seanbaussie on 06/09/2021 - 08:58

      My biggest issue is that the food had to be individually packaged (ie boxed) due to our COVID management plan.

  • 6000SUX on 06/09/2021 - 08:50

    Deliverubbish? 'Roobish' might of been better

  • AussieMark on 12/09/2021 - 11:21

    Lol you checked at 1145 am on the day 🤣🤣

    Know how you feel tho as use to book cabs a few days in advance to get me to the airport at 5am.

    Even after calling everyday to confirm. Each morning would come and no taxi… Then made dash and stress to airport lol

    Not fun. Learnt my lesson. But lot of unnecessary stress

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