HSBC 90 day False Claims from Customer Support

funnysht on 08/09/2021 - 18:20
Last edited 08/09/2021 - 19:02 by 1 other user

Hi, not sure if everyone remembers but HSBC had the 90 day bonus rewards points.

My card was approved on 12th March and I activated it on the 30th March. I also confirmed with the HSBC that I had 90 days from the 30th March to spend the 3k on the card before bonus offer deactivates. I did precisely that.

Now I emailed HSBC and they said "unfortunately you only spent from 3rd March till 3rd June xx enough dollars so we cannot give you bonus points." Is this a joke? Like how can I start spending if I haven't even 1) received approval 2) activated it?

Have anyone had similar experiences?

I replied to that email with above so awaiting their response.

Is this common for HSBC to avoiding paying their bonus- had no problems with Amex. Any others avenues I can take if still refusing to pay bonuses?

Cheers

eddit: double check i actually spent 3k - 3 months from the approval date not the activation date - so it should be ah

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HSBC

• 

  Drakesy on 08/09/2021 - 18:34

  Do you have the confirmation in writing.
  When my card was delayed 4 weeks due to a covid backlog i emailed them the issue and that i'd effectively lost 3 weeks (discounting the time it would have usually taken to reach me) to spend my allotment.

  They emailed back that they reset the approval date to a month later.

  Unfortunately as the date is from day of approval and not activation you may be out of luck.

  Yes they are avoiding paying the bonus, but in the T's and C's the date is from the approval and not activation date, it's pretty sneaky but it's there. Although i would pull them up if they're saying you were approved on the 3rd when you were approved on the 12th.

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    funnysht on 08/09/2021 - 19:00

    yeh i confirmed with them (unfortunately over the phone when i activated it)

    eddit: double check i actually spent 3k - 3 months from the approval date not the activation date - so it should be ah and i spent 3k by 10th June ( so 2 days before the 3 months expiry)

    • 

      Drakesy on 08/09/2021 - 19:17

      It could be some of it didnt count. Some government bills and utilities are excluded from the bonus spend.

      But hey if you're game follow it up

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        funnysht on 08/09/2021 - 19:22

        though they specifically said from the 3rd march- when it was approved on the 12th of march. Also i spent it mostly on woolworths gift cards so they should be accepted i thought cheers…i'l see what they say

        • 

          cameldownunder on 08/09/2021 - 19:43

          +1

          @funnysht: Don't think Gift Cards are "valid" to get the bonus.

          • 

            currentfad on 08/09/2021 - 20:16

            @cameldownunder: Do you have evidence to back that up?

            Eligible purchases exclude interest free and other promotions, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY®, any disputed transactions and government fees and charges.

          • 

            seeyelater on 08/09/2021 - 20:35

            +2

            @cameldownunder: Incorrect, gift cards definitely count. I've just churned HSBC.

            • 

              cameldownunder on 08/09/2021 - 21:47

              @seeyelater: OK, I stand corrected. Good to know for next card.

    • 

      pndl on 10/09/2021 - 12:57

      you're entitled to rely on what they said on the phone. while proving it is difficult try and submit a formal complaint they might be ready to take your word for it and internal procedures might involve them reviewing the recording.

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    funnysht on 13/09/2021 - 21:55

    ah in their first msg they said 90 days i had to spend 3k
    they go the starting date incorrect.
    now they say it was 60 days i had…lol

    they can just say no we arent paying it ..anyway i can escalate this further

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  funnysht on 13/09/2021 - 21:55

  so guys update:

  ah in their first msg they said 90 days i had to spend 3k
  they went with the starting date incorrect.
  now they say it was 60 days i had…lol

  they can just say no we arent paying it ..anyway i can escalate this further

  • 

    Koipanda on 16/09/2021 - 16:10

    Any update so far?

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  Garrettau on 14/09/2021 - 08:09

  Should be 90days. I just met 3k two weeks before 3rd statement date but got points 3rd statement