Impossible Sending Video to Amazon Support

OzBestDeal on 09/10/2021 - 12:07

I've been back and forth with 3rd party seller on Amazon that request a video to prove that a product is faulty. However Amazon seems going all out to try blocking the video of being sent.

I've tried the following:
. Upload to onedrive and share the link - Amazon removed the link
. Alternative email address removed by Amazon
. Upload video directly on chat - video too large error
. Compres video and upload on chat - invalid file types
. Compress video to zip and upload on chat - invalid file types
. Rename video to .pdf and upload on chat - message sent but later attachment removed by amazon and send empty message to seller

Not sure what's a proper way to send a video for support.
I don't have any issue contacting support until now, as usually photo is sufficient. But not in this case.

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Comments

  • tsunamisurfer on 09/10/2021 - 12:10

    Upload on YouTube.

    Send link.

    • OzBestDeal on 09/10/2021 - 12:12
      +2

      I think link will get removed by Amazon, the same way as link to onedrive.

  • jjjaar on 09/10/2021 - 12:16
    +4

    Spell out the link with a clue or make an acrostic poem

    • OzBestDeal on 09/10/2021 - 12:18

      Good idea, I'm just hoping that the customer support is smart enough to piece together the cryptic message.

      • Muzeeb on 09/10/2021 - 13:57

        No one can hope that much. Good luck

    • pharkurnell on 09/10/2021 - 16:40
      +4

      type the url in notepad - save screen shot as jpg
      attach and send

      • poohduck on 09/10/2021 - 20:17

        The thing with links is that they're usually complex; using a picture they'd have to type out the link as they saw it. You could just as easily type it and not save it as a link; that way it could be copied and then pasted.

        • Quantumcat on 10/10/2021 - 12:32

          Then the link would be removed

  • BillyStm on 09/10/2021 - 12:21
    +6

    If it accepts photos, maybe provide via photo with the written link to the upload address on a piece of paper or even from your computer search bar.

    Could conveniently have the product in question within the same photo, that way Amazon shouldnt second guess its existence.

    • OzBestDeal on 09/10/2021 - 12:23
      +1

      Another great idea!!!

    • MagicMushroom on 09/10/2021 - 15:21

      Or generate QR code

  • MeesusEff on 09/10/2021 - 12:31

    Ask the seller to send you an email address that you can send the video/link to?

    • OzBestDeal on 09/10/2021 - 12:38

      This got blocked as well by amazon

      • MeesusEff on 09/10/2021 - 12:40

        Their email address? Or the message which you asked (unlikely)

        Just ask them to type it like

        (email) at domain. Com

        • OzBestDeal on 09/10/2021 - 12:41

          Yes the email address part is redacted by amazon.
          We finally get through by sending email address with weird spelling like you suggested.

          Amazon really make people's life harder

  • Hybroid on 09/10/2021 - 13:07
    +1

    Don't buy from 3rd party sellers on Amazon. The support structure is nowhere near as good as items sold or fulfilled by Amazon themselves. They'll just tell you to go sort it out with the seller yourself.

    This is where eBay and their buyer protection comes into it's own.

  • foxmulder on 09/10/2021 - 13:28

    I'm pretty sure you can trouble shoot without video. As long as you explain clearly you should be fine. Some seller are just being difficult and very untrusted. Seller on Amazon should be aware that you can't provide links and email address form as t in the amazon messages. If you have opened return, and the enquiries seems to go nowhere, just open A-Z guarantee , Amazon will close the return will full refund. You will still need to help seller to return the product though, on seller expense.

  • BraggingRights on 09/10/2021 - 21:47
    +2

    Upload a photo with the URL. Go into Paint type the URL, use a URL shortening service, than type it save it and send it like that.

    This is how we do it on eBay.

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