Lenovo Refuses to Acnowledge Problem with The Laptop Screen

Lveidt on 17/12/2021 - 18:50
Last edited 17/12/2021 - 19:04 by 1 other user

I bought this Laptop for media consumption directly from Lenovo.

Lenovo Yoga Slim 7 Pro:AMD Ryzen 7 5800H(8C/16T),14" 2.8k OLED 90hz, 16GB RAM, 512GB SSD

Screen is nice and bright but when watching movies with dark scenes, the image is not crisp and look fuzzy around the darker areas. When watching the same scene in my old IPS screen HP laptop it looks much better. I believed the images were supposed to look better in OLED screen, and that was the reason why I bought this laptop. I contacted Lenovo twice but they won't acknowledge the problem and their experts are saying that there is nothing wrong with the screen. When I asked them for the refund, they want to charge 20% restocking fee or 10% if I buy a different laptop from them.

Sample pictures

https://i.imgur.com/VKhpwJb.jpeg
https://i.imgur.com/qXERes9.jpeg

Screen grab is from Netflix. I have a 50mbps nbn connection so I don't think the resolution is the issue here.

Do you think there is nothing wrong with the screen? How do I go about getting a full refund? I paid via PayPal.

Please help and suggest

Computing Lenovo

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Comments

  • Muzeeb on 17/12/2021 - 19:05

    the image is not crisp and look fuzzy around the darker areas

    Perhaps your old display couldn't show any detail in the shadows so just displayed even dark details.

    The new OLED display will attempt to display details in the shadows even though they look shit.

    Do you think there is nothing wrong with the screen?

    Yes. Looks normal to me. Google high dynamic range, shadow noise and bokeh to understand why.

    Also, what weird arse movies do you watch?

    • veidt on 17/12/2021 - 19:43

      The screenshots are from Aranyak (indian series) and Dark (German series).

      The new OLED display will attempt to display details in the shadows even though they look shit.

      Are you saying this is an OLED display problem in general? I bought OLED so I could watch darker scenes without having to squint, GOT finale was really disappointing to watch in IPS screen.

      • SBOB on 17/12/2021 - 19:52
        +2

        GOT finale was really disappointing

        End sentence….your screen was not the problem :)

        • dizzle on 17/12/2021 - 20:06
          +1

          I'd love to be able to blame my TV for that disaster

      • Rukiata on 17/12/2021 - 20:59

        get glasses

      • mba on 22/12/2021 - 05:56

        Doesn't look like a screen issue, I have seen this fixed by loading defaults on an intel system by going to Intel graphics command center and loading default settings. Since you have an AMD there should be something similar, try to load default settings for colour profile for the graphics card.

  • GordonR on 17/12/2021 - 19:08
    +12

    They look more like compression artefacts than a faulty screen.

  • twadds on 17/12/2021 - 19:15

    Which Netflix plan do you have? The resolution on the basic plan is pretty terrible.

    Can you try playing some good quality local content and see if you still have the issue?

    • veidt on 17/12/2021 - 19:40

      2 Screen HD plan from Turkey :P

      I played some HD movies directly from my laptop and the same problem, tried HD youtube content as well, the same problem

      • twadds on 17/12/2021 - 20:10
        +1

        Have you tried attaching the laptop to an external screen? Would be a good way to test if it's the screen or something else on the laptop.

  • datafellows on 17/12/2021 - 19:24
    +1

    Play some hi res YouTube content, I think this is a Netflix streaming compression issue.

    • veidt on 17/12/2021 - 19:44
      +1

      Tried that, no change. :(

  • Drakesy on 17/12/2021 - 19:29
    +1

    Is it a HDR 4k image?

    I agree it does look like some sub par colour grading. However when trying to display older style movies this can happen due to it trying to colourise something that is out of the limits of the video compression range.

    Have others had the same problem on forums?
    Is it just netflix, have you tried youtube?

    • veidt on 17/12/2021 - 19:45

      Tried youtube 2k content as well, no change, same problem

  • ald on 17/12/2021 - 19:33

    Looks like too much brightness or low contrast or wrong gamma to me.

    • veidt on 17/12/2021 - 19:54

      Can I change the settings to make the images look better?

      • ald on 17/12/2021 - 20:04

        Video drivers control panel used to have a gamut control, not sure nowadays.

  • JimmyF on 17/12/2021 - 19:51
    +2

    Screen grab is from Netflix

    and what do photos look like?

    Netflix is highly compressed video. I would assume the new screen is 'good' and you are finally just noticing them compared to the old HP one.

    • veidt on 17/12/2021 - 19:53

      Still images look good

      • JimmyF on 17/12/2021 - 19:53

        Then I would say it is most likely 'netflix'.

        How about 4k youtube? If that looks good, then its not the screen.

        • veidt on 17/12/2021 - 19:55

          same problem with dark scenes unfortunately

  • garetz on 17/12/2021 - 20:02

    Whats the nits of the screen and the colour gamut ? It looks to me that the screen's quality isnt as good as you wanted it to be especially in the blackness department in motion.

    https://www.notebookcheck.net/Lenovo-Yoga-Slim-7-Pro-14ACH5-…

    Looks to have screen bleed issues, not much you can do about that.

  • loke on 17/12/2021 - 20:10

    Try different video e.g. remux/uncompressed/least compressed as you can get it

    See whether you can calibrate your display(?)

    Streaming bitrate is realy really arse and you should not be using it for a comparison

    https://www.demolandia.net/4k-video-test/brands.html

  • AndyC1 on 17/12/2021 - 20:18

    Looks like a codec compression problem. I would grab a FHD movie file that is actually 1920 x 1080 resolution and play it using VLC player to see what it is like. If you do not have a video then covert a Blu-ray using handbrake and then play it.

  • ju2au on 17/12/2021 - 20:26
    +2

    Instead of streaming, download and test a 4K video file instead; this will rule out other factors like Wi-Fi issues etc. I chose this video file to test my monitor and it's only a 190MB download:

    https://www.demolandia.net/downloads.html?id=43254366

    • veidt on 17/12/2021 - 20:30

      looks great, no problem at all, the short dark scene in the video was crisp

      • ju2au on 20/12/2021 - 13:36

        In that case, your screen is fine; the problem must be somewhere else. I'd test your Wi-Fi to make sure that you are getting the speed needed to properly stream videos.

  • Bonsaichop on 17/12/2021 - 20:32
    +1

    Nothing wrong with your screen, your content only has a limited range of colours and the blacks are rounding to different levels. The real issue here is your contrast is way off and the brightness is probably too high. You're best off first googling to calibrate your display colours.

  • brendanm on 18/12/2021 - 12:57

    That's Netflix terrible compression artefacts. Your other screen is possibly rubbish, so you don't notice them as much. Play the same thing on your TV, and you'll be able to see it as well.

  • the Unforgiven on 18/12/2021 - 15:53

    Download the current video driver.
    Then use DDU in safe mode to un-install your current driver, then when it re-boots to your desktop, install your video driver
    Do pictures look OK? What about high quality pictures?
    The images look like they are in low resolution, what resolution is it at?
    If you reckon the laptop is U/S, contact the ACCC & they will help you out if it still is in warranty

  • qvinto on 19/12/2021 - 21:18

    Try turning off HDR in windows display settings

  • airtime on 06/01/2022 - 22:37

    Your screen is not faulty.

    What you are seeing there are the artefacts from the video compression algorithms that Netflix use. Netflix's algorithms are terrible at retaining detail in dark areas of each frame, you get the banding and blocking you are seeing. They prioritise a lower bitrate and higher compression over image quality. Maybe your previous screen was not able to display the details in the dark areas of the screen that the OLED does. I can clearly see the same issues in Netflix streams on IPS screens so perhaps you had brightness & contrast levels or HDR settings configured differently on the previous screen.

    Watch some high-bitrate low compression content and see the difference.

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