Ordered Domino's through DoorDash Charged for It but Never Arrived - Who Do I Contact to Get Refund?

L[Deactivated] on 06/01/2022 - 13:54
Last edited 06/01/2022 - 15:26 by 1 other user

I bought some Doordash vouchers through Shopback and used one voucher to order 2 pizzas from the local Domino's.
I paid $37.96 for 2 pizzas and received a confirmation SMS but no other SMS's and my order was never delivered.

I Googled the Domino's branch at Chapel Street in St Kilda East where I ordered from and see they have lots of bad reviews. It seems they are quite famous and well known for taking orders but not delivering. Many others have complained they didn't receive their pizza through Ubereats or Doordash.

How do I get a refund? Am I chasing Doordash or Domino's for the refund?

Related Stores

DoorDash

Marketplace

Domino's

• 

  spackbace on 06/01/2022 - 13:57

  +15

  Your money went to Doordash, you complain to them

  • 

    Sleeqb7 on 06/01/2022 - 13:57

    +4

    This.
    Doordash has a button about having problems with your order. Click it and follow the steps.

• 

  Drakesy on 06/01/2022 - 13:57

  +28

  I think the bigger issue is spending $37.96 on 2 Dominos pizzas

  • 

    Stopback on 06/01/2022 - 14:00

    Yep coupon for fifteen delivered still a rip. But cheaper. Op may have done extraas

  • 

    Savas on 06/01/2022 - 14:13

    +3

    I think the bigger issue is contacting random internet strangers instead of DoorDash

    • 

      [Deactivated] on 06/01/2022 - 16:28

      -1

      Should I contact Domino's or Shopback for a refund?

      • 

        dtxau on 06/01/2022 - 16:41

        +5

        Contact your parents, they usually have all the answers.

        • 

          [Deactivated] on 06/01/2022 - 17:14

          -1

          @dtxau: LOL does mummy know you're on her iPad

    • 

      [Deactivated] on 06/01/2022 - 17:15

      Yes this is a huge issue which can hopefully be resolved soon

    • 

      screensaver on 06/01/2022 - 17:28

      yeah you might run across a troll

• 

  BLAIL on 06/01/2022 - 16:14

  +1

  I get DoorDash credits all the time for stuff missing, just select the items missing and I end up getting the value of the stuff back.

• 

  Moderatorscrimshaw on 06/01/2022 - 17:40

  thread closed by OP's request