Hi,
First time I've done their trade up program. I'm trading in my s7+ tab for the s8 ultra which 'gave' me $450 off the total price (assuming their tests go through fine - tablet is in perfect shape). I noticed I have a pending amount of the $450 charged by Asurion who I believe does the testing and buys(?) the devices from Samsung.
Does this pending amount exist to prevent thieves from doing something dodgy and the charge will go away if they find no issues with the device? I've looked through their website but I didn't see it being mentioned that they would charge the amount before any transaction has happened. And further, how does the send in process work? I've not received any email from Samsung or Asurion regarding the postage (maybe I'll receive something when the device is actually released?). I also read that they pay for the shipping and all you need to do is go to AusPost and either they send it away or you get a coupon to get a shipping box?
I would appreciate anyone who has experience with this to chime in, and if there's anything else I should be aware of before I send the device back to them,
Thanks
It's a hold on your card to basically protect them from what you said. Once your device checks out the hold will be released.