Australia Post Left a $1,000 Package at My Door When I Wasn't Home, despite Requiring a Signature. The Package Is Missing

LRadical Larry on 21/03/2022 - 14:47
Last edited 21/03/2022 - 16:08 by 1 other user

Recently in the Afterpay Day sales i purchased a graphics card, specifically an Nvidia GeForce RTX 3070 Ti. The cost of the item was $976.65 with free postage via eBay. The mode of postage was Express Post + Signature.

As I left to run some errands this morning, I received a text message which read "Your parcel from GG Tech is coming today. If nobody's home to sign, we'll take it to a local Post Office. Tracking: hyperlink to tracking". I was comfortable in leaving the house as I assumed that if I wasn't home to sign for the delivery, it would be taken to my LPO, as the text message stated.

Whilst I was out, I checked the tracking and noted that it had been updated to reflect that the package had been delivered. This seemed fine and I expected to return home to one of those "sorry we missed you" cards, which I was happy to take to my LPO after 4pm once the driver had had a chance to drop it off, considering I wasn't home to sign for the delivery. When I returned home, however, there was no card that I could find, not in my letter box, not in my screen door, nowhere on my front porch, not under my mat. I checked everywhere.

It's 2:43PM as I'm writing this. I've called my LPO to check if it had been dropped off, however they haven't received anything, but there is a chance they will receive a drop off prior to 4pm. I'll be calling at 4:15pm, as hopefully the driver is finishing their rounds and still has my package onboard.

However, I can't help worrying that the package was left at my doorstep, despite requiring a signature, and someone has taken it. At no point did I provide my permission for the package to be left without a signature, and the delivery method is "Australia Post Parcel Express + Signature" as per my invoice. The text message even stated that it'd be taken to a post office if no one was home.If this turns out to be the case, do I have any recourse for compensation here? The post office told me that if it doesn't show up, I'll need to contact the seller, which I will obviously be doing if it hasn't shown up by 5pm. Just wanted to see if anyone had any experience with this and could offer their opinion and/or advice.

Thanks in advance!

Update:

The driver has confirmed that it was indeed left at my door. So I guess I begin the process of contacting the seller so that they can lodge a dispute.

I'm sure this is going to be a painless process… /s

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Comments

        • [Deactivated] on 23/03/2022 - 11:16

          The bigger issue here is whether when you pay for shipping via eBay, and I mean the seller uses eBay as the portal to pay for Australia post's services and then you are billed for it, who is the contract with?
          Does eBay subsidize any of the insurance? Is insurance applicable when you ship the item? If no insurance and the item is delivered but is damaged, who bares the cost? A refund would be issued but the seller would need to follow up AP for damages right?
          This is what eBay really doesn't explain, that a 3rd party is involved and their actions can cost either the seller or buyer money.

  • srhardy on 22/03/2022 - 14:51

    Id love an update on how your going on getting it refunded from someone

  • [Deactivated] on 22/03/2022 - 15:01
    -4

    OP, onus is on you to prove it wasn't delivered, this is easy, get the seller to get a pic of the item dropped at your door.
    I have security cams here and had a similar situation where the item was said to be dropped, I got a refund as AP said the item was dropped at a white house, my house is red.
    Now here is where it gets interesting, AP would not give me a copy of the image as I was not the sender, I was given a refund on Friday then on Sunday was told it was delivered. Monday I called AP to find out where my item was, as per convo it was delivered to a white house and I was told not to contact neighbors regarding the matter.
    So curiously I went to knock on my neighbors door and before I did, low and behold, it was sitting there on the door step and had been there for 24 hours.
    Here is where it gets even better, I got a refund and got to keep the item, no fraud on my behalf as I disclosed this to eBay, then during that week I got an apology from the delivery driver.

    I would advise you chase this up with the seller, see if they can get a copy of the photo, this is going to prove it was either delivered, not delivered or possibly stolen after it was delivered.
    If you did not consent to it being dropped off, then AP is liable here.

    GL with your search.

    • smartazz104 on 22/03/2022 - 17:25
      +6

      OP, onus is on you to prove it wasn't delivered,

      Ah the "guilty until proven innocent" defense. Lazy delivery drivers get away with anything.

      • [Deactivated] on 22/03/2022 - 17:39
        -2

        Not what was said, nice way to twist the context.

        • [Deactivated] on 23/03/2022 - 09:49

          He should had bought it from BIGW instead. ask your dad for a discount lol.

          • [Deactivated] on 23/03/2022 - 09:51

            @[Deactivated]: My dad would have made his CPU stronker too, most people who visit him in Big W do so for extra speed.

  • subwoofer on 22/03/2022 - 15:44
    -5

    Let's privatize Aus Post so it's run like a proper business

    • Vote for Pedro on 22/03/2022 - 16:47
      +3

      No. That’s a terrible idea. They then cut less profitable services or area

    • Tleyx on 25/03/2022 - 09:53
      +3

      Because private business like Sendle are so.much better /s

  • amsaini15 on 22/03/2022 - 15:52
    +1

    Aus post have become useless. They will leave parcels in the common parking of the apartment complex for me. I have raised number of enquiries to complain but no one come back to me to discuss.

  • Dreamcast on 22/03/2022 - 16:21
    +1

    FFS Auspost, get your sh!t together!!

  • Vote for Pedro on 22/03/2022 - 16:46

    The reason i have a po box. Small price to pay to avoid ongoing delivery issues

  • dufflover on 22/03/2022 - 17:01

    How have your deliveries been in the past? I've found there's usually a pattern. As in if you have the sort that steal shit or run off, it always happens and you find out pretty quickly if you got a good or bad driver for your area.

  • NotSureIfSerious on 22/03/2022 - 17:03

    I had a similar issue the other day, recieved a text saying my delivery was coming and if no one was home it'd be sent to the post office.

    I was on holiday and not due back for a few days, then when I arrived home it was sitting on my doorstep. Honestly was shocked that it was still there and am now considering getting a PO box just to be safe. Hope you get this resolved without too much trouble OP.

    • sam-1966 on 22/03/2022 - 17:34
      +3

      Quite a few businesses will not deliver to a PO Box…

      • shinkenred on 23/03/2022 - 06:54

        I’ve had a PO Box for the past decade and it’s been great. The only problems I’ve had with items not being able to send to it are ordering Amazon UK items on the AU site (workaround - send to home address then when tracking appears in Auspost app, select redirect to PO Box), and DHL (again, I follow the link after it ships and choose redirect to have it sent to the 7Eleven lockers)

  • Doobies on 22/03/2022 - 17:21

    Go to your tracking reference, it will say delivered.

    click didn't receive item, or problem with delivery.

    tick the boxes

    enter your address

    it will show you the photo the postie took

  • Deditus on 22/03/2022 - 17:23

    Sorry to hear the update OP, I'm sure you thought you would be putting your new card through its paces by now. Glad to hear this should get resolved quickly though!

  • kiriakoz on 22/03/2022 - 17:35
    -1

    I’m sorry so many know-it-alls are crapping on about parcel locker, it’s not that helpful right now but good to consider it for next time.

    I had a similar situation but for an item around $100. I asked AusPost to do an investigation and they realised it was there error (I think their postie got caught pocketing a few items, but no proof) and found in my favour. They instructed the seller to send me a new item and I believe it was covered by their insurance. Personally, I’d go to the seller first though.

  • sam-1966 on 22/03/2022 - 17:36
    +1

    I was at my father's one day and he showed me the card from the postie that said he'd left the parcel… but we couldn't decipher his handwriting as to where… later found it on top of the sensor light outside the front door.

  • AustriaBargain on 22/03/2022 - 18:24

    If you left a bit empty crate by your door then the postman would put it in that you'd think. That'd block visibility from the street. Or plant a bush between your door and the street. Install a blind. Unless someone actually sees the postman walk to your door they won't know there is a package there. And even if they saw that they might be unsure if you opened the door and accepted it if they can't even see that from the street, they don't know for sure that no one is home.

  • Geekomatic on 22/03/2022 - 18:53
    +6

    Covid was AU Post's perfect excuse to go from horrible service to abysmal/none. Even pre Covid, I had them stuff $600 worth of SSD's into the front of my postbox in a rainstorm, 1/2 hanging out (yes, they were, "signature required") & a friend went to check his postbox and found a rare LP snapped and folded into quarters shoved into the box (truth). I did get a small compensation for complaining when twice during the time I had paid for forwarding, AU Post sent parcels to the old address (which only lucky for me was still untenanted and the landlord was there & contacted me).

    AU Post is doing what all of these scumbag businesses are doing: less & less. I pay for delivery with a signature to my door, and instead they toss it into the bushes & run away, leaving the drop-kicks who follow behind them to walk up and steal it. Even if you have cams, they have hoodies. I think this is all about AU Post taking NO responsibility, letting packages go missing, then c0ck-blocking reimbursement until people are fed up— just so they use the lockers. Then, once you do that, jobs are cut and the lockers start costing big bucks. No more home delivery.

  • Shadowsfury on 22/03/2022 - 20:10

    Had something purchased from MyDeal who don't use AusPost, some other company.

    Was two identical items, purchased in the same order

    One arrived fine at my house, the other didn't.

    4 days later I get a text from a random number saying they took my mobile off the box because it was delivered to them - it was in my suburb perhaps 1km away. Address not even close in resemblance to mine so no idea how that happened.

    Left them a block of chocolates for bothering to contact me and then complained to MyDeal who gave me some credit for my next purchase (yeah lol that went to waste)

  • watson4884 on 22/03/2022 - 21:10
    +3

    Open a mypost account and use parcel collect service instead:)

    • SolitaryMan on 24/03/2022 - 23:32

      I found myself waiting days after delivery to be notified I could pick the parcel up when I did. Then covid hit and I haven’t had a need for it any more.

      • watson4884 on 24/03/2022 - 23:45
        +1

        I work 5 days a week~ 7 to 5 ,so I really need this service lol.
        The post office in my area is pretty good,got the notification to collect the same day as the parcel arrived.
        It's good that you are able to wfh though.

  • counterfeit-jesus on 22/03/2022 - 21:20
    +1

    same happened to me.
    contacted aus post, who replied with ID matching the residential address was provided.

    im like no it wasn't i wasn't even home i need this sorted out.

    few days later an aus post support team member rocked up at my house asking if i was this person (shows me an Indian name) i am australian. tell him not thats not me and hes off.

    2-3 hours later get an email stating that the driver now remembers dropping my package off at another address and it will be delivered later in the day.

    come home and the package was at my house

  • bmerigan on 22/03/2022 - 22:41

    Drivers take a photo of the package at your door - request it.

    • dlakers3peat on 22/03/2022 - 23:37
      +1

      They can easily do that and then take package back. Need cameras to track any unscrupulous behaviour.

      • bmerigan on 23/03/2022 - 09:10
        +1

        Of course, if you think a driver would risk their job for a random package.

  • dlakers3peat on 22/03/2022 - 23:35

    Auspost did the same to me today. Left a $400 in an unlocked letter box even though it requires a signature.

    To make matters worse we where home at the time and the guy didn't even attempt to ring the door bell.

    I heard the van pull up before being delivered so I was watching him drop it off and then drive off.

    • Geekomatic on 23/03/2022 - 01:26

      A delivery this past week: my home office is literally 2 meters from the front door. I thought I heard a vehicle pull up, then nothing. Went outside to the front door, parcel shoved into the corner of the front door (yet very visible).

      Does AU have class-action lawsuits?

  • BigTone on 23/03/2022 - 01:24

    (profanity) hell, reading this post makes me glad my local postie's are good

    I normally get cards for Aliexpress orders that cost less than $50 in total, let alone a grand

  • zztrader on 23/03/2022 - 01:44

    Sad to hear when packages go missing and a driver provides a signature.

    I recently bought a Logitech Keyboard from Umart and it had signature required on it. Had waited a few days and it arrived a week ago but I heard NO knock on the door and the Keyboard was laying at my front door. I trust my neighbours etc, but the fact that No
    Signature was done and either the Post or Courier contractor signed for it makes me nervous about buying things.

    Drivers or contractors need to make their money and need to be fast etc to make a living, but they should at least call the number provided or text it to say your package is here at your front door waiting for you so please attend pickup immediately or something like that. 30 seconds extra to communicate can make a difference between a stolen/missing parcel and a retrieved one which leaves the industry and purchasers with less confidence.

    Sorry for the long rant but it seems to be a common approach by Aus Post and its methods.

    To think, they then ask you to reply to an email by asking "How did we do", which I hope one day they will work it out or sort it out.

    Cheers!

  • Jason Genova on 23/03/2022 - 08:47
    +2

    i would hate for the seller to have to bear the brunt of the cost of the missing item

    this is purely aust posts fault

    • Herbse on 23/03/2022 - 09:39

      Why would they though? This has nothing to do with them.

      • [Deactivated] on 23/03/2022 - 09:50

        the chargeback from his CC will go back to the seller not austpost. the whole setup is farce.

        • Herbse on 23/03/2022 - 10:22

          The seller just has to prove the item was sent and also delivered according to the tracking info. Charge back will be denied.

      • [Deactivated] on 23/03/2022 - 10:05
        +4

        It has everything to do with them, if a seller does not comply 100% with eBay policies, which where this gpu was purchased, if an item can be proven no delivered, money will be refunded to buyer at the expense of seller. Sellers need to ensure that insurance is taken out on the item.
        I always insure my items when sold on eBay, not to cover the buyer, but to cover myself.
        AP will only insure the 1st $100 with signature required, after that it is $2.50 per $100.
        So a 1K purchase should cost $22.50 to insure, it's BS because AP are at fault of losing items all the time but somehow we must ensure we pay for their mistakes?
        I don't understand how eBay manages to allow so many sellers have free shipping but not pay for insurance? eBay must have some sort of deal with AP to cut the rates down to allow sellers to make some sort of profit.

        • Herbse on 23/03/2022 - 10:21

          eBay's polices are to have a tracking number and use signature on delivery for items worth over $250 from memory, and the seller has done that.

          The fact that there's a tracking number and it says delivered covers the seller 100% by eBay's polices and this is a matter between the buyer and auspost now. Even if it didn't say delivered, it would still be the same case.

          Buyer and seller should have agreed to use insurance. I always do it as well even though I don't have to, just to save the hassle of complaints.

          The free shipping thing on eBay might work for power sellers who sell in bulk and have bulk shipping deals with a courier but it's not worth it for small sellers.
          I never offer free shipping. If a buyer changes their mind and I have to accept a return just to save the hassle of an argument, that shopping cost is a loss. There's no benefit to me to offer free shipping.

          • [Deactivated] on 23/03/2022 - 10:30
            +1

            @Herbse: I'm sorry but you're wrong here, a signature does not mean that the item is insured, the seller has to offer insurance to cover their own end, a buyer does not need to insure the item, the seller has to. If you can prove item was not delivered contrary to what AP have on record, then the seller will have to refund the purchase, then have to take it up with AP as an insurance claim.
            A buyer is NOT responsible for shipping, the seller is.

            • Herbse on 23/03/2022 - 10:43

              @[Deactivated]: I didn't say signature= insurance..?

              As for seller is responsible for shipping:

              https://sellercentre.ebay.com.au/seller-protections

              Protection from eBay Money Back Guarantee requests:

              If a buyer reports that an item hasn't been received
              If you send an item within your stated handling time and upload tracking, from one of eBay's integrated carriers, before the estimated delivery date, you're protected.

              Tracking information needs to include:

              A delivery status of "delivered" (or equivalent in the country to which the item was delivered);

              The date of delivery;

              The recipient's address, showing at least the city/suburb or postcode (or international equivalent) that matches the address in the eBay order details; and

              Signature confirmation, if the total order cost (total of item(s), postage and any applicable tax) is $750 or more

              • [Deactivated] on 23/03/2022 - 10:46
                +1

                @Herbse: I don't think you understand, I have had a refund issued, all because AP screwed up, the seller had the refund my money, they had to take that up with AP, not eBay or me.

                • Herbse on 23/03/2022 - 10:48

                  @[Deactivated]: Fair enough. Maybe thats something the seller did out of his own goodness or maybe he didnt follow the above protocols and knew he had to pay out eventually.

                  The seller in the OPs story appears to have done everything to not be liable for postage loss.

                  Seller should have purchased insurance to save the hassle. But it's not required to protect him from what's happened.

                  • [Deactivated] on 23/03/2022 - 11:09
                    -2

                    @Herbse: OK what you are missing is when the buyer provides evidence that the item has not been delivered, then the issue lies between the seller an AP, not eBay.
                    eBay just doesn't pay out for items on regular basis due not a 3rd party not being able to deliver. Once you provide sufficient evidence, you will be refunded and at the seller's expense.
                    The only altering factor here is when you pay as a seller, postage directly to eBay using their postage estimates, then the contract lies between eBay and AP, not you and AP.
                    eBay have negotiated some sort of deal with AP as their preferred carrier, as Amazon has with AP. You need to take out insurance on any item sold on eBay if you ever get a refund processed on said item.
                    eBay have not been 100% transparent about the process, as sellers can get screwed out of refund and loss of sent item. I have spoken to eBay regarding such matters and the worst scenario is when sellers use Amazon to ship directly to buyers on eBay.
                    I went to return for refund 2 items, sellers return address was different from their eBay address so I got a refund and got to keep the item.
                    eBay whilst they do side with sellers, the buyers are the ones that have the most protection.

          • [Deactivated] on 23/03/2022 - 10:34

            @Herbse: For Express delivery, you need to purchase signature required for $2.95. if they forgot to tick it, they're screwed.

            They mean the seller.

    • apple2016 on 24/03/2022 - 11:13

      Its sellers choice to offer delivery and choose aus post for delivery.

  • kanad on 23/03/2022 - 10:00
    +1

    I sold $2000 laptop on ebay with SoD. I also took extra cover insurance for $2000 that buyer paid as part of postage. The item status was delivered after few days but buyer claimed he never received it. I open a a case with Auspost, Long story short they admitted item was lost but said the status cannot be updated as it was automatically changed on a scan event. So who scanned it and where? Somone must have got it. Auspost wouldn't answer. I think there is a possible racket inside Auspost. Anyway my case was transferred to another team and after 2 weeks they paid me as per the insurance.

    In amongst all these eBay sided with the buyer and I had to refund the buyer. Because I was late in replying to eBay within some time bevcause I was busy moving house (I was always replying to the buyer), ebay didn't refund the commission.

    So as a buyer you have nothing to worry, just raise an Item not received cases with eBay.

    • [Deactivated] on 23/03/2022 - 10:11

      The insurance on the item, how much was it for you? My calculations would be $47.50?

      • Herbse on 23/03/2022 - 10:28
        +1

        I've paid $120 for insurance alone for a vintage item shipped to the USA. International insurance is double the price of local.

        I include the cost in the shipping fees. If it turns some people away from the sale, oh well. Beats losing thousands to an issue like this.

    • gimli on 23/03/2022 - 20:40

      this is really bad.
      looking at other comments in the thread seems like there is a fair bit of fraud happening with auspost deliveries

  • Lucille Bluth on 23/03/2022 - 10:16
    +1

    Signatures are not required anymore since 2020 even if requested due to social distancing yada yada. In fact they don't take your signature if you come to the door and simply request your name.

    Not sure why the signature service is even offered.

    • popsiee on 23/03/2022 - 10:20

      The postie normally comes to the door and he signs it on my behalf on my ones before handing the parcel over . So it has advantages over not having signature . It will just be dumped somewhere supposedly safe without it .
      If not there a card is left to pick it up .

    • Herbse on 23/03/2022 - 10:31
      +1

      Because it should be going back to the PO if no one is there to sign for it.

      That's why there's a charge for something that could be done for free for every item. To cover the cost of taking it back to a PO, storing it, and the customer service operators time to deal with the receiver picking it up.

      This is why sendle offers free "signature on delivery" for all their items. Because all they do is get a signature and confirm its signed for IF someone is there.. But unlike auspost, If no one is there to sign for it, the item is left at the doorstep.

    • BucketOBeef on 23/03/2022 - 19:32

      Signatures are not taken due to social distancing, but if a parcel is "signature required" a driver cannot leave it without recording who received the parcel.

      Of course, drivers will leave parcels they shouldn't, but if a package gets stolen that can come back on the driver.

  • cloudie9 on 23/03/2022 - 11:54
    +1

    Similar to OP experience, I learnt the hard way and installed IP camera too. Since then, I had never missed any parcels, even there is one instance, they dropped it at my door but the tracking still says stuck at their distribution center. lol.

  • archieduh on 23/03/2022 - 12:41
    +1

    Just feel bad for you, esp as it was a RTX 3070.
    Good luck

  • ZippyRoo on 23/03/2022 - 13:13
    +1

    They should upload a photo of where they left it. Just recently I had a small package which they put in my neighbour's letterbox. I checked the photo and saw that it was their mailbox so just knocked on their door and got my item back.

  • NedStark102 on 23/03/2022 - 15:04

    Yikes, I feel for you man.. hoping for a good outcome. I also ordered a 3070ti from the afterpay sales, so hopefully mine also doesn’t get pinched.

  • MBix on 23/03/2022 - 15:05

    I recently had a 3 dollar item that said would be left at my door be returned to an Australia Post Distribution Center 30 minute drive for my house for pickup sooooo I think we have two posties at opposite ends of sanity.

    In saying that I'm sorry this thread has become a pissing contest. I'm sure you're aware of all your options right about now in regards to the Seller/eBay and Australia Post, and hopefully they're able to claim some sort of recourse from Australia Post regarding it being left when it shouldn't have been.

    I'm not sure if it's been mentioned however as a very last resort maybe any Home and Contents insurance you have might be in play here since it seems the package was stolen. Obviously you shouldn't have to do this, and paying an excess / going through the trouble of them possibly knocking it back for something stolen from the front door is pretty full on but may just be an option if nothing else works. It may require a police report number however, which depending where you are can possibly be lodged online to fully cover all bases.

  • TechnoHC on 23/03/2022 - 17:02

    What was the end result? Happened to me today. They were to deliver my 3080 and well my security cameras picked up no delivery driver come by smh.

    So I contacted ebay support and they opened up a case towards scorptec. Hopefully you and I both get covered. It's pre stupid and annoying

  • Dack Smith on 23/03/2022 - 18:33

    So……..what happened?

    Did they reimburse you?

  • Mooo0 on 23/03/2022 - 18:37
    +1

    My gfx card delivery was a little dodgy as well…
    The person delivering my card knocked on the door and I was a little delayed on answering. When I opened the door, the lady was about to leave my parcel right in the middle of the entrance (not where it could easily have been hidden behind a pot plant) and standing tall (not laying down). She saw me, a confirmed nod and left.
    When I picked up the parcel, it was written on black and yellow stripe tape that the dignature must be done on delivery but that wasn't done at all.

    Seriously.. thank goodness for WFH.

  • seajay on 23/03/2022 - 19:10

    Have had these issues due to lazy posties. Lodge a complaint with aus post and it will get resolved but it does take time. Provide the tracking number and a clear story / evidence and eventually they come good. If you can do it through eBay faster, then great.

  • sauce2k on 23/03/2022 - 20:03

    Seller should have insurance with auspost. Hopefully it works out

  • popsiee on 23/03/2022 - 20:47

    I can say again Seller is 100% protected with delivered and using signature as required .
    No way in the world OP winning a case against the seller even if AP didn't get the signature .
    This thread is farcical thinking OP will win the case .
    Don't people understand the scammer paradise precedent that would be set !
    Seriously !

    • victorheaven on 23/03/2022 - 21:48
      +1

      Hmm.. from what I can tell the signature was fabricated by the delivery person? Auspost has not fulfilled their half of the contract and the seller should get reimbursement from Auspost.

      OP has not done anything wrong here (based on what was written), and shouldn't pay for Auspost's incompetence.

      • popsiee on 23/03/2022 - 21:53

        Sure OP has done nothing wrong but the 2 places where compensation could comes . Ebay directly from them or AP is worst than getting blood from a stone .

  • yah00 on 23/03/2022 - 22:38
    +1

    This is the reason I always send my items to parcel locker as much as I can. It is a free service from aust post.

    • tight-ass on 24/03/2022 - 02:52
      +1

      Not everything can be sent to a parcel locker though. Many sellers won't accept a parcel locker address.

      • yah00 on 26/03/2022 - 08:58

        i dont buy online for high value item .
        it is too stupid to trust it to aust post/courrier.

  • justwii on 23/03/2022 - 23:43

    Just being cynical here, like, anyone can sign (not even needs to forge it) and there is no prove the signature is from the receiver or the postie, so, what if the receiver just scribbled
    and collected and claims thats not his/her signature?

  • Blablabla on 23/03/2022 - 23:48

    OK TO CLEAR SOMETHING UP - signature was turned off at the start of the pandemic due to OH&S.

    All sellers using Auspost would have received the comms about this repeatedly - whether or not they paid attention or agreed to it, is on them. The seller can't offer a service that doesn't exist. Also sometimes sellers forget to take signature on delivery off their ecommerce etc so that happens too. The only time signature occurs now is if the post office signs it for you.

    OP I'm sorry this has happened to you, best recourse is with the seller as there was no photo evidence of delivery. I'd also start a credit card charge back process to push them along.

    • ifyareckon on 24/03/2022 - 07:25
      +1

      Someone needs to tell the people working out our local post office then. They offer the option of signature on delivery on all parcels still and have for a while. Not to mention the local posties who are still knocking on peoples doors in this area and getting signatures.

  • vid_ghost on 24/03/2022 - 00:01

    I had my Asus Dual RX 6600 8GB delivered today i also ordered on the ebay afterpay sale cost $492 :) the delivery guy left it on the front door step.. knocked on the door and waited for me to collect it before he left ….he also yellowed out "delivery"

    Nice guy.. :) this is how they do things during covid.. was express post signature also

  • Valview on 24/03/2022 - 00:14
    +2

    I share your pain, exact thing happened to me recently.
    I ordered RAT tests and paid extra for signature and it got left at front door despite no one home. It got stolen before I got home.
    I lodged a complaint through the Australia Post App but had to follow it up several times because Australia Post kept closing the case. Eventually Australia Post re-imbursed the full purchase cost. I submitted my neighbors security camera footage as well as purchase receipt.
    The Australia Post person who sorted it in the end came from [email protected]

  • jaffar on 24/03/2022 - 02:44

    I would recommend Auspost's free parcel collect service from any of their local post offices. Easy and stress free option.

    • tight-ass on 24/03/2022 - 02:53

      I use it too, but not everything can be sent to a parcel locker though. Many sellers won't accept a parcel locker address

      • jaffar on 24/03/2022 - 02:58

        Yeah hopefully that changes. Parcel lockers are restricted by size but parcel collect (to post offices) are not so restricted, not sure if sellers makes that distinction when choosing what to accept. If that's not available there's parcel point from eBay which is another free click and collect option.

  • lordlobster on 24/03/2022 - 07:47

    Aus post is an absolute joke atm

    I try to use any other service, but if I use them, I get my parcel delivered to the post office. Never had a problem having a store post to them. Parcel lockers seem to annoy a lot of sellers tho

  • Typical16-bitEnjoyer on 24/03/2022 - 08:57

    Guess everyone is forgetting Auspost haven't been getting signatures since mid 2020.

  • surg3on on 24/03/2022 - 09:07

    They left a 3080ti on my doorstep requiring signature. It was fine but damn that was scary.

  • bxy00 on 24/03/2022 - 09:32

    This is Australia Post's fault isn't it? Why would you need to go through eBay seller - just bring further to AustraliaPost as they broke their guidelines.

    • popsiee on 24/03/2022 - 10:50

      AP have it marked delivered . I'm not sure how AP will provide compensation even if it was insured .
      Reason is everyone can say they have not received their parcel and scam them . Signature or not .
      If AP is correct and it was delivered there is 2 possibilities .
      1) Parcel Pirates .
      2) OP is scamming and has the parcel .
      I'm not aware of compensation for either of these reasons .

      • initiateit on 24/03/2022 - 12:36

        Part of the contract of sale for the delivery service was signature on delivery.

      • bxy00 on 24/03/2022 - 13:59

        If AP can't provide proof they received a signature, then it's clear they didn't deliver according to the instructions?

    • deadpoet on 24/03/2022 - 13:59

      The buyer/recipient can do initial enquiries with AusPost to find out what's going on, but if the parcel is indeed lost and nothing more can be done, then the seller has to lodge a case with them, because the seller is the one who contracted AusPost to deliver the package. This is how the system works.

  • neosin on 24/03/2022 - 10:53
    +1

    I can tell you auspost is run by scum and scum contractors!

    They used “blame covid” excuse to just dump everything at your door, take a pic, then consider job complete!

    I am 100% confident what they are doing now is illegal and that a class action lawsuit would cost them millions!

    They are knowingly charging/providing a signature on delivery service with the full knowledge that they can’t deliver on the promise! This is a breach of contract and misleading/deceptive conduct !

    I honestly hope someone with financial backing takes legal action against Auspost for this! At this stage it’s not about the money but the principle!

    • WhyAmICommenting on 24/03/2022 - 11:19
      +2

      But but… Cartier watches!

      • Sammyboy on 24/03/2022 - 14:05
        +1

        Don't say that too loud, Morrison hates that C word lol

  • mistericho on 24/03/2022 - 14:13

    postie what faked the sig? supposed to take back to post office

  • Metre on 24/03/2022 - 16:32

    Rent a free Parcel Locker from Post. Collection after hours. Good luck!

  • [Deactivated] on 24/03/2022 - 16:35

    I've had the same thing happen. I was sitting looking out my front door so I knew no package came, but I got an email saying it had been delivered! HUH!? So I rang AP, they said it had been "marked delivered", I explained no, I was sitting at a desk looking outside the entire time so I knew nothing was delivered. They said they can't contact their couriers while they're delivering, said they'd phone him the next morning then phone me back (which I don't think they did but I might be mixing up two different incidents). Anyway when it happened the next day too I was told my street is one of the last he delivers to each day, that he'd "run out of time" so just went home and "scanned undelivered packages back out" which somehow marks them as delivered which generates the "your package had been delivered" email, and he would scan them "back in" the next morning. Something like that anyway. I said if that's the case he should deliver those last few streets FIRST the next time, not just keep skipping them for days.

    So they were "certain" mine had been delivered when it really wasn't, then when it happened again the next day they told me the above info, then the weekend came so I finally got it on Monday I think because the guy kept scanning them as delivered back to depot or something like that. The impression I got was he was doing it so he didn't look bad in AP's records.

    It meant the package was in the area for days but I couldn't even pick it up myself because he kept it in his van instead of actually returning it to the depot - and they can't phone their couriers during work hours!? I just had to wait til he finally got a day with fewer packages meaning he had time to deliver to my street before he knocked off for the day!

    • popsiee on 24/03/2022 - 17:49
      -1

      That what I do on Ebay add the tracking number the day before postings on some that need to be posted that day .

  • johnwinkle on 24/03/2022 - 17:05

    ive had this happen, albeit for a much smaller amt.. turns out the auspost driver signed it himself, and when i complained to auspost, they tried to say i already signed off.. then blame the vendor.. then they admitted that the item was probably 'lost' refunded me the full price of my item. when i called them out that i didnt sign it they showed me the digital signature which was just the driver drawing squiggly lines

  • belongsinforums on 24/03/2022 - 17:23
    +1

    Aus post are an absolute pain. Will not admit fault. That being said, same thing happened to me with fedex. They left a 2000 dollar package on my doorstep that requires signature. Luckily it wasn't stolen but ill avoid fedex now.

  • congo on 24/03/2022 - 17:27
    +1

    I wish Aus Post would leave all the parcels at my front door, instead of taking it to the LPO which is miles away and has no parking :-(
    I always have someone home (WFH) and have several webcams facing the front door and gates.
    So I would prefer them to leave the parcel and not a collection note.

    • popsiee on 24/03/2022 - 19:06
      -1

      Are you sure 7 cams is enough ?

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