Gen X Safety Is a Dodgy Retailer

dmbminaret on 19/12/2022 - 11:11

Update to this post:

https://www.ozbargain.com.au/node/677738

It seems they don't like negative reviews on their platform. Everything has been deleted:

https://imgur.com/a/uMhHyOv

I have since tried to use my $71.80 'store credit's that they won't refund but when I make an order for over $100 to get free shipping, the checkout invokes the shipping charge as payment amount falls below $100.

I have contacted them to question why and response is that the discount applied qualifies the shipping charge.

I informed them that it is not a discount, but a payment method as I have acquired it by using Australian dollar currency.

Also, a store credit is in breach of consumer law as stipulated by the ACCC here:

p.15: ‘Store credit’ A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund. It is misleading for a seller to insist that a refund be issued as store credit.

https://www.accc.gov.au/system/files/Warranties%20and%20refu…

General Discussion

Related Stores

genxsafety.com.au
genxsafety.com.au

Comments

  • brendanm on 19/12/2022 - 12:21
    +2

    This is the what people get for using garbage like afterpay instead of a credit card.

    • dmbminaret on 19/12/2022 - 13:21
      -3

      So what you're saying is because a consumer chooses one payment method over another, they should have less rights?

      I have credit cards and afterpay. I've never had to do a chargeback nor an issue with an afterpay purchase besides this one.

      Hindsight is 20/20, sure.

      • brendanm on 19/12/2022 - 14:27

        Not at all, just that you should always choose the option that makes it easiest for you. Afterpay is not the option that makes it easiest.

  • spackbace on 19/12/2022 - 12:26
    +1

    Also, a store credit is in breach of consumer law as stipulated by the ACCC here:

    It's not, as they processed it as a change of mind:
    https://www.ozbargain.com.au/comment/11671130/redir

    dmbminaret on 24/01/2022 - 06:24
    Update:
    The shorts arrived. They were dropshipped on the 17th January. That is a full 14 days after the order that I attempted to cancel.

    I have lodged a return process with no response from the retailer. They're still in post satchel.

    The antigen tests that were in stock, then obviously not in stock, were promised to be shipped on the 20th January. There has been no notification of shipping for that either so far.

    • dmbminaret on 19/12/2022 - 13:17
      -4

      Thinking about it now, a change of mind would be if you received the goods and wanted to return.

      I asked to cancel the order before any goods had been dispatched. Therefore it's a cancellation, not a change of mind return.

      • FloatingPoint on 19/12/2022 - 14:00
        +4

        No.
        You changed your mind after you paid.

        • dmbminaret on 19/12/2022 - 14:20
          -3

          So on that basis, when we pay for an item, the sale is final and the retailer can't change their mind?

          This happens all the time. If the vendor can cancel the sale, consumers should be able to also.

    • cookie2 on 19/12/2022 - 15:33

      It's not a change of mind if the retailer changed the terms of the sale and then the customer requested to cancel. If the sale terms (i e delivery eta) hadn't changed then I'd agree change of mind.

  • Ughhh on 19/12/2022 - 12:31

    Also, a store credit is in breach of consumer law as stipulated by the ACCC here:

    That's only for 'warranties and refunds (in relation to warranties and consumer rights)'. Your issue does not fall under that umbrella.

    • dmbminaret on 19/12/2022 - 13:26

      So where does my issue fall?

      Consumer affairs Victoria won't act unless there is several complaints.

      ACCC do not investigate individual situations.

      It seems the only option is to pay to go through VCAT claims.

      • Ughhh on 19/12/2022 - 14:26

        Thinking about it now, a change of mind would be if you received the goods and wanted to return.

        It falls under change of mind because you've decided not to go ahead with the contract (transaction), and you got the product within a reasonable time taking current global logistic circumstances into consideration.

        • dmbminaret on 19/12/2022 - 14:40

          So besides all that, should the store credit be a discount or a payment method?

          • Ughhh on 19/12/2022 - 14:48

            @dmbminaret: Store credit can some times come with conditions. Don't think theres much accc on it, as change of mind store credits aren't consumer rights.

  • djsweet on 19/12/2022 - 15:57

    I recently got burned by something similar. I have some credit with HelloFresh. I hadn't used them for a while and they sent be a promo to join again at a discounted rate which I accepted. However, I was surprised that my card got charged and not my account balance. Apparently you can only use your account balance if you are paying full price.

  • freefall101 on 19/12/2022 - 18:10
    +2

    It kinda sounds like you need to chill. You ordered some shorts and they were delivered in 14 days during a pandemic when every store had delivery and shipping breakdowns. You returned them and got a credit. Now you just need to confirm that you didn't apply a discount, you applied a credit to confirm whether you don't get free shipping with it.

    Honestly, why you're spending more than $71.80 with a company you feel has already burned you just to get free shipping is the most worrying thing out of all of this. Just buy something, pay for it and move on, you'll be happier for it.

    • dmbminaret on 20/12/2022 - 19:54

      The email I received:

      Store credit has been issued to you regarding RMA109120, order Inv-5271.
      You received $71.80 store-credits which you can spend right now. The store-credits are valid for 1 years.
      Please make sure you’re logged in. If you do not have an account, just register and your credits will wait for you there :)
      To redeem the store-credits without a store account, you may use the following discount code at the checkout:

      According to this, the 'store credit's should be automatically applied or available for selection as a payment method. If no store account was being used, then the discount code could be applied.

      I am logged in. This is my current gripe.

  • simplystu on 20/12/2022 - 22:29

    OP …
    Despite your initial post - it appears that your main gripe is not getting "free shipping" after store credit has been applied.

    Sadly… This is a common practice when buying online.

    newbies often get caught out by this (despite whichever business they're actually dealing with) … So if you were to go to ACCC dought you'd get very far.

    Order value minus "store credit" …
    If "order total charged" is LESS THAN required, then no "free shipping" for you.

    Simples.

    As said - fairly commonplace online, so not like any certain business is doing you wrong specifically … Just that you may not fully understand how online businesses work theae days.

    I myself, was caught out similar by an AU clothing brand earlier this year … Took me alot of googling to fully understand why.

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