Sony TV Has Error, Turns on Briefly but Won't Stay on - Sony Warranty Options (TV Included with House Purchase)

Hi,

I purchased a house, in the contract it included the TV's in the pool house and outdoor area. Unfortunately, both have issues, but my main issue is the 85" Sony TV. I contacted the old owners and I managed to get the receipt for the TV, it was purchased from Costco on 26/8/17. The price was $8599.

I have reached out to Sony, saying that a TV with this price tag should still work, they have said they don't have parts to repair the TV. They said they can offer me a discount off a new TV, this equates roughly to 20% below the listed price.

What options do I have? I think the TV may have been grey imported as I can't find much info on this TV, eg Costco may have bought this TV in. Model is KD-85x8500D

Comments

  • +34

    What options do I have?

    20% discount below listed price.

    • +9

      That clears things up. Cheers,

    • +2

      I would push for a bit more. Maybe one third discount. Other than that I dont see any other options available.

  • +9

    Good luck getting Costco to replace a 5 year old tv even under ACL

    • +18

      according to Choice, a high-end TV should last 11 years… my family had no problems getting Harvey Norman to repair our 6 year old TV.

      • +1

        11 years is that for inside or outside tvs?

      • +4

        Choice is far from the non-bias independent organisation it still claims to be. They rely heavily on licensing fees from manufacturers and recent years reviews, and absence of certain brands, reflect likewise.

    • +1

      OP wouldn't have rights under ACL as he was not the original purchaser of the TV.

      • +1

        this is incorrect.
        "The rights apply whether the consumer is the original buyer or a subsequent owner (such as someone who has been given the product or bought it second-hand)."

  • +20

    ACL does not apply to second hand goods.

    • I meant OP could claim he is the one that bought the tv originally

      • +16

        That would be fraud?

      • +1

        Costco chucks the member's number on the receipt so i'd say this would be pretty tough to claim

        • You can take someone to Costco with you if they are not a member. That person can purchase the tv. It's not that complicated.

          • @Lucille Bluth: but in this case the member would be on the receipt ;)

          • @Lucille Bluth: You can't let someone else who isn't the member purchase anything anymore. Only the member can pay at checkout. Didn't use to be the way.

    • +10

      "Second-hand goods are also covered by the guarantee, but age, price and condition must be taken
      into account."

      Source: https://www.accc.gov.au/system/files/Consumer%20guarantees%2…

      • +5

        Yes, but not in this context.

        The goods need to be sold in "trade or commerce". ie second hand goods sold from a shop.

        The sale of a house is not trade or commerce.

      • Yeahmah

        Doesn't apply in this context.
        Maybe if you buy it from a secondhand dealer, but no when you've been gifted/inherited it.

        • From the same source:

          "If you receive the goods or services as a gift, you have the same rights as the person who
          purchased them."

          • @j4ck: *secondhand gift though.

            • @Drakesy: There's a lot of conflicting opinions in this thread, so I'm going to contact the ACCC and see if I can get some concrete answers from them.

    • Who is upvotng this rubbish statement?
      ACL is about the product not the purchaser.

  • +6

    "I cant find much info on this TV"…..
    Do a Google search for that model and you will pull up a truck-load of pages with info, including from Sony Australia.

  • It's NOT a grey import, it's on the Sony Australia website

  • +5

    Oof that was a $10k TV at the time…!

  • +2

    User name checks out.

  • +15

    Get in touch with the old owner of the house again and see if he wants to buy it back, tell them you'll throw in the tv at no extra charge

    • +3

      This would definitely be easier than going down the ACL route.

  • +2

    I purchased a house, in the contract it included the TV's in the pool house and outdoor area. Unfortunately, both have issues

    How long ago did you settle this house?

    Did they ever work for you?

  • +12

    I'm not sure any warranty would cover being installed outside or in a pool area.

    • Especially if it's a salt pool.

    • +2

      there are outdoor rated TVs….. So I would expect them to be covered for outside use. But generally yes I would agree, normal TVs outside and asking for warranty is a LOL.

    • This. Warranty only if operated in normal conditions. Being exposed to insects and extremes of temperature and humidity would not count.

  • +12

    Toss the tv in the pool then and buy new ones for 20% discount from Sony. If you could afford house with pool that has tv installed then surely you can get new tvs then too.

    • +7

      Probably an unpopular opinion but someone being able to affordability something shouldnt mean they should keep forking the money out..

      • -5

        I disagree .. if they can afford all that then they should have enough dough to manage ups and downs as well.

      • +4

        affording a large mortgage is a bit of an oxymoron

    • +4

      By that logic Sony should buy the new one, since they will be able to afford it a lot more than OP

  • +25

    All I can think about is the Mcmansion that has 85" $10k tvS in their outdoor/pool house …

    • +26

      If the OP has the budget to buy a house that includes a pool & outdoor TV, they've got the budget to buy a new TV.

      • +4

        Yeah let's not forget we are all barristers here on six figure salaries giving out free advice…

  • +2

    5 years in a corrosive environment is a long time.
    Move on and get one from Big W, likely minimizing expenses on negligible loss of fun.

  • +3

    I'd probably argue you could get ACL to cover the TV for that purchase price, that long ago in MOST situations but as far as I'm concerned, as soon as it is installed outside, good luck with a warranty/ACL claim haha

    • +3

      zero chance. the tv is second hand

      • +1

        Yeah, wasn't answering in regards to that point, moreso that generally a 10k TV would likely be covered by ACL after 5 years only if it wasn't installed outside lol

      • +2

        But he has the original receipt, so how would Sony know ?

  • +7

    Why have you skipped over the timeframe OP?

    TVs weren’t working at settlement or just after - chase the old owners. They’re part of the fixtures in the contract, and therefore must work

    TVs stopped working some time later - they’re second hand units as far as acl and Sony are concerned, so a 20% off goodwill voucher is the best you’ll get

    • +13

      Too late if OP did not test them at the pre-settlement inspection

      • +15

        Agreed…. The old owner responsibilities ended at settlement. If the OP didn't pickup they didn't work at settlement, then too bad now.

        • Agree with you both - I shouldn’t have included “or just after (settlement)”

          Op hasn’t confirmed whether they knew of these issues existing at settlement; hence my comment about the fuzzy timeline

    • +2

      If you've ever bought a property you would know the old owner has zero responsibility after settlement.
      You are agreeing to buy the house and all contents are they are, whatever happens after settlement is the new owners responsibility.
      That's what your solicitor is for and informs you of this in the written settlement.
      It's also the purchasers responsibility during the inspection to check everything is working before settlement, this way you can still negotiate terms/pricing if you feel something is not as expected.
      If your pool pump, AC, TV etc break down after settlement, tough titties, its the new owners responsibility to fix this.

  • -2

    Claim the replacement on your home insurance?

  • +5

    X8500D means it's a 2016 model. We have an X8500C (2015), and it was very buggy at the start. It would even turn itself on at random in the middle of the might.

    Over the course of the first 2 years there were numerous software updates, and it's been perfect ever since.

    In summary, go through the settings and confirm the latest software is installed.

    • Didn't OP say it doesn't stay on? I have same problem. (Not same tv.) TV just shows that it's responding to power button, then dies.
      No chance to go through settings.

  • Not related to TV, but I got my Sony mobile phone flawed now + Soundbar flawed under a single year. Sony is just suck on getting customer a stable firmware. Playstation not included.

  • +1

    Is it normal to purchase a furnished house?

    • +4

      Only when the items seem of value to potential buyers and the seller knows these things will break sooner than later.

      • +3

        Or too hard to move. I wanted to buy a big tv recently but couldn't get it delivered.
        TVs might become like ovens as fixtures when selling homes.

    • +1

      Certain items such as this are relatively common. Becomes a massive PITA to disconnect and move these big items that are built into the property. Even if the TV doesn't work, it's probably going to look a hell of a lot better than what's behind it, at least while you sort out a new TV.

  • +3

    The TV is only 5.5 years If you push the ACL route a tv of that cost would be expected to last 8-10 years if Sony is playing hardball you would have to take them to Qcat or the equivalent one in your state to force them a full refund or just push Sony for a higher discount code say 50%

    • +2

      ACL doesn't apply to second hand goods. secondly it sounds like they are outdoors which if they know about they will also say it is due to the adverse conditions they were kept in.

      • Your probably right about the outdoor comment there's probably moisture or corrosion, but as for the second hand thing OP has the original receipt so how would Sony know it's second hand ?

        OP is probably SOL

  • +1

    My place came with a tv as well circa Dec 2020. It works but at least once a day it suddenly turns off. I consider appliances or furniture thrown in by seller is something he knows is on its last legs and doesn’t want to pay to move it to his new place. You didn’t actually pay for the tvs so just buy new ones.

  • +3

    since this item was purchased before August 31st 2020, doesn't the Costco lifetime guarantee apply ?

  • +2

    Costco receipts have the members details on it? Dont think you can use it to claim warranty at Sony. Take the 20%

  • +3

    If it turns on but doesn't stay on then it's probably the powerboard that is faulty. Fairly easy to access and cheap to replace. I did this with my 5 year old LG with a board off ebay and has been going strong since. If you are handy with a soldering iron you can try to replace the faulty capacitors instead which cause this issue most of the time

    • +3

      People who have no idea messing with capacitors that have the ability to kill you probably isn't a good idea for most lol

  • How do you know the TV worked when you purchased the house?
    Did you test it?
    You probably purchased a broken TV.

    • +1

      It doesn't matter either way, after settlement it's the new owners responsibility, all written in the standard settlement with the solicitor.
      I think he/she will.just have to suck it up and buy a new one.
      If it's for outdoor use I'd just get a cheap brand as most of them aren't covered by warranty if used in an outdoor environment anyway.

  • +3

    Whilst my Sony TV wasn’t $8k (it was $2.5k when purchased in 17) I’ve recently had it replaced after getting the 6 blinking red lights of doom on Christmas Eve. Same deal, they don’t have parts to repair. The TV they’re replacing it with is on sale now for $1285. I’m really happy with my result, but if you’re not, I would be exploring ACL options. Just because it’s second hand doesn’t mean it’s excluded from ACL.

    • +2

      ACL doesn't apply to second hand goods with private sale, so yes it being second hand does mean it is excluded from the ACL.

      • I’ve misinterpreted the ACL, then. Thanks for the clarification.

        • +2

          no probs, mistake many people make. It only applies to second hand or leased goods when through a business, private sales and auctions are explicitly excluded. similarly a house isn't covered by ACL either.

  • I had a 55” X8500D. Complete turd of a TV, will never buy Sony again. This doesn’t help, but I’m not surprised yet another X8500D has issues.

  • +2

    6 years old… These claims drive up the cost of goods. entitlement…this is why we can't have nice things.

  • -3

    Hi All, thanks for your feedback… Yes I have the money for a new one but just hate the wastage from products that are poorly made. The 85" is no where near the pool and has a good 12m of roof until the open air. So shouldnt be affected by the weather at all. I beleive a $8600 TV should last more then 5 years IMOO. I agree re the pre settlement inspection re the tv's, I guess it was just the last thing on my mind at the time, instead checking other things!

    • It will be affected by weather as it will be exposed to the humidity, heat, cold, dust, smoke etc that it is somewhat shielded from indoors.

  • So let me get this right. You bought a house/mansion with a pool room & outdoor area, both with 85'' TVs and you are posting on ozbargain for advice ?
    Let your assistant handle it and threaten Sony with your personal lawyer who probably has a better grasp of consumer rights. Anyways 8k must me chump change for you so why not just get a new one. Consider replacing it with this tv
    https://www.sony.com.au/electronics/televisions/a90j-series

    • +5

      Just because I have money doesnt mean I want to waste it!

      • +4

        Yep and that's why you can afford a house while so many here are losing their minds over $3 bonus cashback deals.

        • -3

          I hate to break it to you but no one gets rich rich from saving measly amounts. You can be comfortable.. but not rich. Which is why most tradies are retired with 5 properties in their 30s while blue collar workers are working up till age of retirement and lucky if they are able to pay off one house loan (without a pool). Must be those damn avo toasts.

          • @jatbinks: I hate to break it to you but owning a house does not equate to being rich.

      • Shouldn't you be posting on OzMcMansions.com.au then?

      • +1

        I'd recommend talking to an electronics repair business local to you. If the TV works okay for a while before shutting it off, it may be related to the circuit board or power supply overheating or something similar, which may be repairable without genuine parts (or any parts) by reflowing or something.

        Technically the TV is second hand, so wouldn't be covered by ACL. You could take the receipt to Costco with proof of fault and see how you go, even worth calling their support line. They are your primary point of contact if you are going to pursue the warranty claim, not Sony directly.

  • +1

    It might just be some capacitors fail under the high temp load, as this seems to be a power-related issue.
    If none of the warranty options works you might want to grab someone who is good at electronics work to attempt the repair yourself.

  • +1

    I can just imagine it lol
    OP laying around in an inflatable in the pool, TV isn't working properly
    OP: This is (profanity), who can I blame for this? I know I'll ask Ozbargain.
    whips out phone and starts typing

  • -1

    I'm sure it's been written but you'd have a decent shot with ACCC on this one.

  • +1

    Hey mate,

    2 options:

    1. contact the original owner and see if he can contact Costco for refund (should be via email due to the size of the device) maybe spit the refund $$$. all you need is a case number from Sony and Costco WILL refund the amount and pickup ur device

    2. Get a replacement device from Sony. I had a similair issue with my Samsung tv (6 years out of warrenty, and got a replacement one free) check post: https://www.ozbargain.com.au/node/262320

      • side note, im having issues with the free replacement device and currently in-contact with them to get another one, they're not budging but im writing up a letter with references from ACL and cases now

    you have the receipt…i would say go with option 2 and push for it…they should last 10years+

  • +1

    So why can't Sony send a repair guy to look at it?

  • +1

    $8.5k TV - as said above it should last for 11 years.

    Complain to Sony (maybe the easiest as they are importers)/Coscto, if does not work - open a case with Fair Trading, and if that does not work - open a case with NCAT (costs $50), attach Choice's article that TV should last 11 years. In my case with NCAT they suggested a report from independent entity proposing best way forward (repair/replace) and what is the cost of either option. NCAT judge will then have very easy path to follow.

    Source: took (and won) Apple to NCAT for not obeying ACL on 3 year-old iPad Pro. Biggest complication was the independent report which technically any IT shop can do.

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