Hi Folks.
I know I am going to get a bit of flake but wanted some advice nonetheless.
I bought today in the evening a Samsung s23 ultra on the current Optus deal.
I was enquiring about the Samsung care refresh plan. The seller was keen to sell it to me and in fact discounted it from 249(which matches with the Samsung price.
) to 170
When I came home and checked I see the bill mention the program as "Mobile Refresh" which I suspect is Harvey Norman's own program that just does screen replacement and unlike the Samsung program does not cover the full mobile replacement.
I suspect this mobile refresh is https://www.harveynorman.com.au/customer-service/mobile-refr…
Is there something I can do?
I realize it's more or less a he said I said situation with no evidence to back what I requested originally.
I am planning to go in tomorrow and talk in any case to see if it can be cancelled . The t and c does not talk about cancellations
https://hndgwww2.blob.core.windows.net/hnau/22%2011%2023%20Mobile%20Refresh%20customer%20facing%20terms%20and%20conditions%20(FINAL%20v2).pdf
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Update(16th Feb):
Spoke with the franchise owner or some top boss - we settled with a 100$ HN gift card. I did not want to pursue this further.
Btw the store is Harvey Norman Blacktown NSW.
One thing that I noticed as part of the discussion is that the owner kept pushing the blame to me and that he trusts the employee and I am trying to con him (basically he suggested that I bought the HN plan and went back home and saw the Samsung plan and changed my mind and cooking this story up!)
In any case thanks guys!
Always better to do research BEFORE a big purchase, not after :/
Fingers crossed they will be reasonable, but it's Hardly Normal, so don't expect too much :(