This was posted 1 year 1 month 4 days ago, and might be an out-dated deal.

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Redeem a Bonus Pair of Galaxy Buds2 (RRP $219) with Purchase of Any Samsung S23 Series @ Samsung Online Store

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Redeem a Bonus Pair of Galaxy Buds2 (RRP $219) with Purchase of Any Samsung S23 Series @ Samsung Online Store
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Elquines on 20/04/2023 - 18:31 samsung.jotform.com (2687 clicks)
Last edited 20/04/2023 - 18:47 by 1 other user

Samsung is boosting the sales of S23 series by giving free earbuds. Spotted in the Samsung member app. Valid until 30/04

From 14th April - 30th April, purchase any Samsung Galaxy S23 series and redeem a free pair of Galaxy Buds2 RRP $219, although you can get it at $109.50 @ Samsung Education Store
https://www.ozbargain.com.au/node/768950

Stack with the offer for S23 series: $200 off plus trade-in bonus
https://www.ozbargain.com.au/node/768946

After completing the order, simply fill in the form before 30th April to redeem your gift.

Mobile Bluetooth Earphones Earphones Mobile Phone Samsung Android

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closed Comments

  • rekke on 20/04/2023 - 18:47
    -2

    So can you stack that with the Samsung $400 trade-in program bonus, $50 Samsung newsletter coupon, 5% loyalty bonus, and then the Samsung Education (e.g. Unidays) discount?

    • aveeno bb on 20/04/2023 - 18:50

      T's and C's say Education store is excluded

    • Cmaz on 20/04/2023 - 19:33

      Hi mate
      What about 5% loyalty bonus. How to get it

      • sssboi on 20/04/2023 - 20:27

        Need to email [email protected] and ask for a loyalty discount

        • chrisandrew on 20/04/2023 - 21:45

          Keep hearing about it but don't get any replies and the chat reps say they can't help.

          • sssboi on 20/04/2023 - 22:12

            @chrisandrew: They replied to me in about 1-2 days. Nothing to do with chat. The chat are unaware of it. I had to give them the IMEI number of my current Samsung phone and I had to tell them that I intend on using the trade up offer

    • SR9 on 20/04/2023 - 20:52

      Education Store offer $400 trade in bonus?

  • xrailgun on 20/04/2023 - 19:04

    Smallest incentive yet… regular Buds2 have been hovering around ~$100 street price for over a year

    • impoze on 20/04/2023 - 19:11

      But stack it with tje JB trade deals

  • surfersparadize on 20/04/2023 - 19:16

    HOW TO GET 5% loyalty voucher ?

    • TsundereGuy on 20/04/2023 - 21:09

      With Samsung? Pray.

    • exolocity on 21/04/2023 - 11:37
      +1

      Need to email [email protected] and ask for a loyalty discount, its 10% off.

      they reply to your email straight away

    • Budmiester on 23/04/2023 - 16:45

      I talked on live chat and they did not hesitate to give 10% code.
      I did mention my trade in.

  • Gustave on 20/04/2023 - 19:30

    Great share OP. I didn't even know there was a Samsung members app, much less that it was anything worth checking

  • MartinGrabsBargains on 20/04/2023 - 20:14

    I'd love a set of Buds if anyone has extra.

  • sssboi on 20/04/2023 - 21:13

    Is there a way to get any other colours instead of white?

  • Costco97 on 20/04/2023 - 21:41
    +1

    Is it just me or it could be attempt to get these details for selling to dodgy sites/companies? I am uncertain if Samsung would go on to publish form on jotform site. Why wouldn't they do it on their own site?

    • tof on 20/04/2023 - 22:22
      +3

      I don't have answers to your questions, however I have received Buds from a Samsung Members competition with an Jotform entry page previously.

      It's legit but they never notify you and one day months later you receive your buds.

      • Costco97 on 21/04/2023 - 14:01

        wow, thanks for sharing

    • Leviathan13 on 22/04/2023 - 17:41
      +1

      Loyalty team provided this link to me yesterday, it's legit

  • cubestreamer on 21/04/2023 - 10:20

    does this work if I get the phone from jb? or samsung online store only?

    • impoze on 21/04/2023 - 11:05
      +3

      the form asks for a order number starting with AU- so must be a samsung online thing

  • SolidlyIrresponsible on 21/04/2023 - 17:17

    We got an update about the Samsung trade up from the back office team. Samsung Trade-in is currently unavailable due to a technical maintenance. We apologise for the inconvenience. We are aiming to turn it back on April 28; we'll know the exact time as the date approaches."

    For anyone who had issues with the trade-in, just got this in the support chat. No idea if this is just some bs to get me off the chat or accurate info.

    • flagger on 22/04/2023 - 14:36

      That sounds like a silly thing to do with the trade up promo that finishes on April 30.

      • SolidlyIrresponsible on 22/04/2023 - 19:42

        Yep, I'm about 75% sure that this is just some made up lie by the chat agent but who knows.

    • thisismyjunkie on 23/04/2023 - 19:48
      +1

      Just did trade-in using the trade up app as of 23rd April at 7:45pm. Works

      Thanks for the post. Just submitted jotform. Hopefully earbuds will arrive soon.

      • SolidlyIrresponsible on 23/04/2023 - 22:26

        Thanks for confirming.

      • flagger on 25/04/2023 - 10:30
        +1

        Did you get any sort of confirmation apart from the submitted webpage? I got nothing else so far, submitted 21 April.

  • ozmau5 on 21/04/2023 - 20:43

    Damn I just bought an S23 Ultra from jb yesterday with trade-in coupan. Wish there was a similar deal with jb as well.

  • Blah125 on 22/04/2023 - 07:44
    +1

    Legend. Thanks for posting!

  • pcwa218 on 23/04/2023 - 21:49

    I just submit via jotform. Does anyone get any email confirmation? It only says submission has been received.

    • thisismyjunkie on 23/04/2023 - 21:51
      +1

      No confirmation email. Looks like previous comments indicate it's a leap of faith. Just have to wait for a random parcel to arrive. Not my liking but it is what it is.

      • pcwa218 on 23/04/2023 - 21:59

        Ok thanks! Hope it will arrive one day lol

        • hanofee on 24/04/2023 - 10:25
          +1

          No confirmation email or anything to remotely confirm that whatsoever. Truly leap of faith, lol :)

      • newfangled on 30/04/2023 - 11:16
        +1

        Well that answers the question I had. Filled in the form last night and received no confirmation except on the webpage itself. Let's hope it arrives.

  • che-di on 24/04/2023 - 01:58

    Where is this ad posted?? I did not see this ad on samsung ..hope this is not a scam..how to check the website is legit??

    • impoze on 24/04/2023 - 10:37

      read the OP, first line

  • usmanhafeez2000 on 26/04/2023 - 12:23
    +1

    PM me if anyone looking for a loyalty voucher code.

  • syswong on 26/04/2023 - 13:50

    Loyalty team is so good they tell you everything you can claim including this deal.

    Trade in a P30 128G and ordered the S23 256 GB Graphite
    The phone become 682.6 after trade in + loyalty bonus + newsletter bonus.

    The letter loyalty team send you will also include link to claim the free Bud 2.

    • Kingduytan on 28/04/2023 - 10:23

      How long does it take for them to reply your email? I sent 2 days ago but haven't heard back. The online chat team can't help with this.

      • syswong on 28/04/2023 - 21:03
        +2

        loyalty bonus? They reply with in hours.

  • zedgaras on 28/04/2023 - 11:52

    anyone received theirs so far?

  • vishalpandi97 on 30/04/2023 - 17:08

    Anyone got a confirmation about redeeming the buds2 or even got the buds after filling the form

    • Rb34gtr on 30/04/2023 - 17:55

      I completed the form but no confirmation. Hopefully it works lol

  • emperortamarin on 08/05/2023 - 22:15

    anybody know if this was even legit? i have no confirmation / no contact

    • hanofee on 08/05/2023 - 23:36
      +1

      It should be legit, as the link was in the email from Samsung Loyalty, but nobody seems to get anything yet (I haven't got anything either, submitted my request on the next day this was initially posted)

  • anam on 11/05/2023 - 13:52
    +2

    so…anybody got theirs yet? xD

  • alantsang2 on 11/05/2023 - 15:48
    +6

    I just emailed Samsung Loyalty team about this promotion.

    I explain to the Smasung representative that there is no confirmation nor follow up email after submitting the form. It makes me wonder whether I have submitted the form properly.

    Here is their respond:

    Hope you're doing well.

    Normally we don't have email confirmation for the galaxy buds promotion however you will receive the buds 2 weeks after you receive your order.

    • flagger on 13/05/2023 - 08:38

      It's been nearly 3 weeks since my S23 was delivered and still no sign of buds 2.

    • Gustave on 13/05/2023 - 15:25
      +1

      I wouldn't put much stock in that answer. The T&Cs say:

      Eligible Claimants should allow at least sixty (90) days for delivery of the Gift from the date they receive
      notification from Samsung that their Eligible Claim is being processed. Samsung will use all reasonable
      endeavours to deliver the Gift within sixty (90) days from the date notification is received, however this
      may be subject to delay in some circumstances.

      Sixty (90) is clear as mud but here on 8/5 they say they are still validating claims.

      The T&Cs do also give the email address for Promotional Support as [email protected]. I expect you'd probably get a more helpful answer from them than from emailing the loyalty team.

      • flagger on 13/05/2023 - 15:29

        Hah that's hilarious regarding the different time frames in the T&C. Thanks for finding that Samsung announcement.

  • sssboi on 17/05/2023 - 22:11

    Over 3 weeks since claiming and still no buds

  • flagger on 18/05/2023 - 10:39
    +2

    Good news here, I got a email advising I will be getting the buds2 as part of the promo. Looks like they are starting to process them. I received my S23 on 24 April.

    • hanofee on 18/05/2023 - 10:46

      thanks, just checked my email, got the same good news. I received mine around your date too. so looks like, they're processing the first batch of bonus.

    • Mandalorians on 19/05/2023 - 09:57

      Similar date but no email yet,finger crossed

    • InternetKylia on 24/05/2023 - 04:51

      I received the same email :)
      No buds delivered yet though. Has anyone received theirs yet?

  • energie on 19/05/2023 - 15:15
    +2

    Just emailed Samsung regarding my buds2, they said they've send out all confirmation emails yesterday, I would suggest email Samsung if you haven't recieved your confirmation email.

    Promotional Support at [email protected]

    • jon on 19/05/2023 - 15:58

      Did they process your free buds manually after emailing them?

      • energie on 19/05/2023 - 16:11
        +2

        they asked for my order number to check. still waiting for their reply.

    • Leviathan13 on 19/05/2023 - 16:35

      Thanks for sharing friend, I've shot them an email with my order no. and will report back with an update once I've heard back.

  • Dealpool on 22/05/2023 - 09:32
    +2

    This is what Samsung says:

    "Thank you for reaching out to the Samsung Members Community Team

    The promotion for the Samsung Galaxy Buds2 was subject to stock availability. All confirmation emails have been sent out, unfortunately if you have not received a confirmation email your submission fell short. Kindly see below terms and conditions for your reference."

    Looks like I have missed the boat..

    • racheleg on 22/05/2023 - 09:37
      +1

      Got the same email response

    • Scr00geMcduck on 22/05/2023 - 12:38
      +10

      I got the same response but I pushed back.

      I forwarded them the email I recieved from the lotyalty team on the 24th of April (same say day I purchased a phone and filled out the jotform) stating I would recieve a pair of buds if I made a purchase and that there T&C's state they would end the promotion if there was no stock, which they didn't, they promoted it until the 30th.
      Also threatened ACCC complaint as I was misled by the loyalty team that I would get the buds when actual fact they had no stock as above.

      Came back to me with this respone:

      "Thank you for emailing the Samsung Members Community Team

      We were unaware of the popularity of this promotion and will be more prepared for any future promotions.

      As such, we will be re-stocking on the Galaxy Buds2 (White) and will have you added to the list of second run winners. We are expecting 1 - 2 weeks to replenish our stock."

      Extremely poor form.

      • newfangled on 25/05/2023 - 16:49
        +1

        I ordered phone and buds2 (via promotion) on the 28th April and have received no emails or anything. Yesterday, I emailed [email protected] asking for an update (I included my order number). I just received a response and it is word for word the same as yours, saying 1-2 weeks. Maybe your threat to report to the ACCC made them wary and they are choosing to honour the promotion for everyone now? If so, good job :)

        I agree that it is poor form though. They didn't even send a confirmation when I applied for the buds2. How hard is it to send a stock email saying they received the order?! At least I would know it went through ok. Maybe that is done deliberately so if they only honour a certain percentage then the others don't have written proof to make a complaint?

      • Ropey Placebo on 26/05/2023 - 09:54

        I ordered after the cutoff, I've seen other people that got theirs delivered despite ordering on the 4th of May, can I use this reasoning to get the buds you think? Theyy just told me I ordered after the cutoff after sending that email initially

      • Dealpool on 01/06/2023 - 10:45

        Did you get update on this? I got the exact second run winner email after I pushed back and haven't heard anything since.

        • alantsang2 on 01/06/2023 - 11:18
          +1

          Nothing from myside. They state it might take up to 2 weeks to replenish the stock so may be another follow up email next week?

          Im actually quite disappointed with how they operate these promotions. I would be happy if the loyalty team didn't even mentioning about this promotion. They literally told me that there is no better time to buy the S23 Ultra with free buds. They didn't mention it is subject to stock level.

        • newfangled on 01/06/2023 - 14:16

          I haven't heard anything since either. But they did say 1-2 weeks so I am happy to wait. I am less concerned now that I have something in writing to say I will get them.

          • alantsang2 on 05/06/2023 - 09:38
            +1

            @newfangled: I send an email to members.au over the weekend and the response is "We are still awaiting arrival of the stock. We will send you an email before dispatching."

            • newfangled on 08/06/2023 - 11:48

              @alantsang2: Thanks for the update. I have nothing from them in my emails.

              • alantsang2 on 15/06/2023 - 07:43

                @newfangled: This is the respond that i have received on 13 June.

                Apologies for the delay, we are still awaiting stock to arrive. We can assure you once received we will send an email before dispatching.

                Thank you for your patience and understanding.

                I think I will received the earbuds when Samsung release its S30U. This is a joke. I dont think a company of such size cannot restock an item for more than 3 weeks.

  • shaun22 on 22/05/2023 - 09:43
    +1

    Same :(

  • wizko on 24/05/2023 - 15:15

    Anyone received theirs yet? Got the email but still no sign of the buds :/

    • flagger on 24/05/2023 - 16:44

      Nothing yet

      • flagger on 25/05/2023 - 14:18
        +2

        Received them today!

        • wizko on 25/05/2023 - 14:25

          Nice!! If you have an Australia Post account, did the tracking show up automatically or anything like that?

  • Shopalot on 30/05/2023 - 23:44

    Did you all get a reply to emails sent to enquiry about the bonus buds promotion? I've sent out 2 emails one to members and another to redemptions (provided by the live chat team) and yet to get a response…

  • Brown Food on 02/06/2023 - 14:10
    Merged from Redeemed Galaxy Buds 2 Not Received

    So I just recently purchased an S23 but the pair of Galaxy buds 2 which I redeemed for buying the S23 has not come. It was a deal where for any purchase of the S23 series, I would receive a free pair of Galaxy Buds 2 after signing a form. I had not received it so I decided to email the Samsung Loyalty team but they said that I am not eligible to receive the buds as I purchased my phone with other discounts or promotions (e.g. loyalty discount). However, before signing the form, I asked Loyalty Team via phone and by email, if I could receive the Buds even if I used other promotions which they said I could. I am unsure what to do now because I saw that other people on OzBargain also received the Buds and I have also been given false information/misled by the Loyalty Team about receiving the Buds. How should I respond to the Support team?

    • spackbace on 02/06/2023 - 14:19

      https://www.ozbargain.com.au/comment/13778790/redir

      Looks like even without the loyalty discount, some missed out

    • BewareOfThe Dog on 02/06/2023 - 14:21

      Do you have written evidence/transcripts?

      • Brown Food on 02/06/2023 - 14:30

        I have with the Loyalty Team via email.

        • bobbified on 02/06/2023 - 15:56

          What did they say when you sent this to them?

          • Brown Food on 02/06/2023 - 16:08

            @bobbified: They just said "We understand that the Loyalty Team have said you are eligible but according to the T&Cs you are not eligible".

            • bobbified on 02/06/2023 - 16:14

              @Brown Food: If that's the case, I guess you could just look at it as the other people, who did receive it, were just lucky because someone else f'd up. (Although that won't necessarily make you feel better).

    • flagger on 02/06/2023 - 14:51

      I used a 10% off loyalty code during the promo and I received the buds2. Apparently there was only a certain amount, so some missed out.

  • Cupa Bundy Drinker on 09/06/2023 - 13:04
    +1

    Yesterday got email from the loyalty team saying the Buds being dispatched.

    • alantsang2 on 09/06/2023 - 13:09

      I didn't receive any email so far. They did said that they have put me in the second run winner list.

    • Dealpool on 09/06/2023 - 15:02

      Were you put into the second run winner list after you asked them?

      • alantsang2 on 09/06/2023 - 16:09

        Yes. I emailed the loyalty team and they said they will put me on the second run winner. Does it make any difference?

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