I have recently been having a frustrating experience with Woolworths Subscription Delivery Unlimited and I'm not sure where to turn for help. In March, I signed up for a trial of their service and cancelled before the trial period ended. However, I've been getting charged every month since then despite cancelling. I've realised that there is something wrong on their end and I have been trying to cancel it on my own through their website but have been unsuccessful and I literally cannot do anything to stop it.
I have found myself unable to add money to my card or account because any funds I deposit are automatically deducted to cover the recurring subscription charges. This situation has become extremely frustrating and inconvenient as I now have to withdraw all my funds and put them elsewhere.
I have contacted customer support numerous times and they have always told me their IT team will fix it but never do. Should I be reporting this issue to a consumer protection organization or something as this is just completely unacceptable from a company as big as Woolworths.
Yez
;)