Samsung Tradein - Trade Expire No Refund?

LilWhat on 13/04/2024 - 13:44

Hi,

Has anyone had an issue with Samsung trade-in?

I swapped my Zfold4 for S24U, it was back in February 24, I still haven't received my refund come mid April. Even tho email when I sent my unit said allow 5 days for refund.

I contacted Samsung but they keep directing me to Asurion and they don't have an email just have an option " ask for help" but they haven't replied back to me at all?

Electrical & Electronics Samsung

Comments

  • freefall101 on 13/04/2024 - 15:05
    +1

    I would have kicked off a chargeback after 10 days if they didn't reply. Can still do so now, I presume.

    If you can't do a chargeback for any reason, raise a complaint through their complain section, then raise it with whatever your local complaints body is.

    • LilWhat on 13/04/2024 - 23:43

      Yea, I'll wait for a bit and see if Samsung can help until then otherwise I'll have to complain via ACCC.

  • vince088 on 13/04/2024 - 16:59
    +1

    try this email: [email protected]

    ps. i got a reply in 1 business day

  • LilWhat on 13/04/2024 - 23:44

    Thanks for that!

    I've tried again today I'll wait until weekday if I don't get any I'll send a email.

  • hasher22 on 14/04/2024 - 01:21

    Check your progress of your trade in here: https://samsungtradeup.asurion.com.au/

    • LilWhat on 14/04/2024 - 23:41

      I did, just says completed with no clarification

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