Hi fellow OzBargainers, I need some advice. I bought a Dyson recently and it was sent by Aramex for a local delivery.
After much effort, I have finally received a reply after 19 days of it being picked up as follows:
According to our initial investigations, it appears the consignment may be damaged/lost. We will now refer the matter to our claims team, AIAP Claims Solutions, who will contact your Sender.
Reading online reviews about Aramex, it appears a usual occurrence and they are likely scamming the system with stealing people's items and then claiming with insurance. This is very frustrating as I was hoping to claim GST with my upcoming overseas trip but now I can't do that anymore and the product was at half price which is not available anymore.
Aramex reviews:
1.6 stars on Google with 715 reviews.
1.2 stars on Product Reviews with 6416 reviews
Apart from raising a ticket with ACCC in the hope that if enough people report this behaviour, hopefully there will be an action, any further advice or just suck it up and hope for a similar sale in the future? The Post Ombudsman only deals with AusPost and StarTrack. I have already initiated credit card charge back and seller is not disputing it likely as the insurance will cover their loss.
ACCC won't be interested in a lost package