Australia Post Track & Trace Now Requires Login Each Time

OzyBe on 15/05/2024 - 09:26

About 2 weeks ago, each time I do a track and trace for any Australia Post item (I am a receiver not a sender), it requires me to login.

I find this to be a PIA, and wondering if anyone may have a workaround. (an alternate link that does not require a login).

This appears to happen when I click on the link supplied by sender. The track and trace screen appears for about 1 sec, then it diverts to a login.

You can enter any username & password that you may have for Australia Post, so it does not have to be related to the particular delivery you are checking up on, but it is just an additional inconvenience (yes, I know I could just let the browser remember the password).

I made contact with Australia Post, and they were not aware of this new requirement.

Some further testing: Edge is demonstrating this issue, Chrome seems to bypass the login, but returns an error, Firefox displays an error at the bottom of the screen, but appears to work OK. (I have not cleared the cache of the browsers yet).

Can anyone else confirm that they are experiencing the same issue please?

Financial

Related Stores

Australia Post
Australia Post

Comments

  • WoodYouLikeSomeCash on 15/05/2024 - 09:33

    Works for me without being logged in? Link.

    • JimmyF on 15/05/2024 - 09:46

      Asked me to login.

    • HeWhoKnows on 16/05/2024 - 08:14

      Whats the problem with creating an account and linking articles to your account for regular updates on tracking.

      Thats how its done today OP!

      Too easy.

  • SgtBatten on 15/05/2024 - 09:38

    I'm experiencing this too. it's bloody frustrating as when i click a valid tracking link it starts to load, then goes to the login screen and once logged in loads an empty search page. I then have to go back and click the link again for it to load the tracking history.

    I am the sender BTW, many parcels

    • JimmyF on 15/05/2024 - 09:46

      Same, login track something, look away, come back and asking to login again! :/

      • SgtBatten on 15/05/2024 - 10:00

        I'm wondering if it's a cookie or something where, if you have logged in before, it want's you to login again.

        • geekcohen on 15/05/2024 - 10:06

          Looks like it

          • SgtBatten on 15/05/2024 - 10:16

            @geekcohen: Thanks. Guess i'll be purging all auspost history for now. I don't login often (except recently because of this issue forcing me to)

        • JimmyF on 15/05/2024 - 10:09
          +2

          It appears you are correct, might be a cookie issue.

          From a normal browser session hitting https://auspost.com.au/mypost/track/search, I either get a login prompt or if I don't get the login prompt I get the following message when I try to track a parcel

          Your session expired, so we logged you out to protect your account. Log in again to continue

          But if I do it from a porn browser session I mean incognito mode, it doesn't ask me to sign in at all and displays the results.

      • geekcohen on 15/05/2024 - 10:06

        Their site is terrible for keeping sessions. Its so frustrating.

  • Muzeeb on 15/05/2024 - 09:48
    +2

    Doesn't do that for me - sender and receiver

  • geekcohen on 15/05/2024 - 09:51
    +1

    Sounds like the sender might be inserting their business tracking link, requiring a login and then its sending you back to the consumer area.

    • SgtBatten on 15/05/2024 - 09:57

      I am a sender and I use the exact link the first response uses. It makes me login every time

  • geekcohen on 15/05/2024 - 10:05

    So I tried private mode, no request to log in.
    I tried in normal mode, where I have logged in before, and I get prompted to log in.

    I wonder if the AusPost site is detecting cookies from previous logins and then asking you to log in again.

    • SgtBatten on 15/05/2024 - 10:17
      +2

      I'll report it to auspost. hopefully a few others do too

  • bdl on 15/05/2024 - 10:17
    +1

    I find it wants me to log in when the email address linked to the tracking number is different to the one I use for my Auspost login

  • skid on 15/05/2024 - 10:25

    Yes, getting the same issue as what you described. By co-incidence, I am receiving a Startrack parcel sent a couple days ago. Thought it was just me, adblock and my old browser but now I am thinking it is a buggy website that has had some recent changes that weren't tested thoroughly.

  • AustriaBargain on 15/05/2024 - 10:45
    +3

    Why not just add them to the Auspo app.

    • SgtBatten on 16/05/2024 - 08:55

      We are clicking tracking urls. This has nothing to do with not wanting them tracked in an auspost account.. It's about the fact you cant view it without being logged in, which is a new bug they have introduced.

  • jv on 15/05/2024 - 10:58
    +1

    šŸ˜²

  • Davo1111 on 15/05/2024 - 11:12

    17track

  • PissLUR on 15/05/2024 - 11:33

    Clear cache and cookies?

  • onceupon8 on 15/05/2024 - 11:39

    Yes happening to me too and it's really annoying. May I suggest everyone who is annoyed by this takes a minute and fills in their contact form about it?

    Goto: https://helpandsupport.auspost.com.au/s/products-and-serviceā€¦
    Select: Mail Products > Tracking

    • SgtBatten on 16/05/2024 - 08:58

      I logged a job and they replied pretty fast telling me" well actually tracking a parcel doesn't require you to login so just go to this url…" Same bloody URL i sent them explaining they have a bug. I said, please send my original email to the web development team, they will know what to do.

  • YodaBaby on 15/05/2024 - 12:14
    +1

    I use AustPost app so it requires a log in ID anyway. Moreover, they use the app to notify customers about the delivery status and/or "missed delivery" (previously written cards in post box but no longer) so you'll need an account with them regardless.

    • SgtBatten on 16/05/2024 - 08:57

      I think we all have accounts. The issue is clicking on a valid tracking url that then takes you to a page which requires you to login, then fails to load the history once you do half the time. It's not meant to require login.

  • randomusername2017 on 15/05/2024 - 14:59
    -5

    (I am a receiver not a sender)…. I find this to be a PIA

    https://www.lovehoney.com.au/lubes-essentials/lubricants/?

  • jonkvh on 16/05/2024 - 10:34

    This has been going for longer than 2 weeks.

  • SgtBatten on 16/05/2024 - 12:58

    Auspost called me just now to respond to my feedback/issue i raised yesterday. The lady i spoke with had little idea what i meant in my emails but she said it was passed to the development team yesterday and they just got back to her saying they were investigating the issue. That's something at least.

  • tonka on 16/05/2024 - 13:24
    +1

    I am well sick of shopping aps wanting SMS verification. One now requesting Captcha AND password and SMS verification. Why, so if they get hacked, hackers can't access my shopping list? SMS verification at the purchase point maybe.

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