ID checks at JB Hi-Fi if you spend over $500

Hi

I just price matched LG 47ml6200 with JB for $695 ( HN's price) however I came home with empty hands.

The problem was the check out staff asked for My ID ( driving licence) and saying it's company policy to ID checks for anyone that spending over $500.

So I just walked out without purchasing it. I felt I have been treated like a criminal.
Anyone here experience the same situation as mine?

That JB store is at hoppers crossing..
Have a good night all

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

    • Most times i have seen the "Bag checks are a condition of entry" the sign has been on the way out. There is no way they can try and enforce something that you don't even have the option to read on the way in. Even when they do have it at the entry, who reads signs on the way in to a shop? As you point out there is no requirement for you to show your bag. I guess if they got you to read and sign a document on the way in that could be different.

      RE personal info on invoices. For amounts over $1000 I believe having the persons identity is a requirement by ATO rules.

  • I don't have a problem with any of this. Police sniffer dogs at train stations etc- that I have a problem with. I am astonished that people put up with that. But what are you going to do when you only vote for either the Tweedle Dee or Tweedle Dum Party and they have the same policies.

    • +1

      here's the problem with that argument… you are on govt. grounds using govt. property… if they want to use dogs then you have the choice of not using govt. facilities

      as far as i know, they cant use dogs to sniff random people on the streets for dope since streets is public space

      i have no love for cops and authority but the reality is, you use their services you obey their rules

      i drive a car to work and havent been on trains once this year

      • They use them at private venues too.

    • i think the police sniffer dogs are for terrorism.. you know london bombings and all…

  • I was with my girlfriend when she bought a Surface and touch cover for just shy of $700 the day before yesterday. She wasn't asked for ID.

  • +4

    I can't speak for security guards, but back in the day when I worked part time for a big department store, I would occasionally have to do shifts on the door.
    To be honest I felt rude and intrusive about the whole thing, and was very apologetic when checking peoples bags.
    Despite that, I would sometimes get people who felt the need to strike up an argument with me as if it was somehow my policy that bags should be checked.

    Basically all people who check bags in shops have absolutely no say in the matter - they are simply doing what they were instructed to do by people reading the company guidebook.
    Arguing with them about it is very petty. You are just giving grief to a lowly employee who likely enjoys the experience of bag checking as much as you do.
    If that's what gets your rocks off though, then go ahead.

    In short, just let them check your bags/cc. Assuming you aren't stealing anything, getting into fights with store staff about it is just petty.

    • +1

      If ever i want to violate your freckle, i know exactly what to do. I won't try to do it myself - i'll employ someone to do it for me. Any objection by you will be dealt with by deployment of the following retorts:

      1. "I'm just doing my job".
      2. "I'm, like, just following orders as set out in the company guidebook".
      3. "I'm just a lowly vulnerable employee - submit now before you hurt my feelings".
      4. "This will only take a moment of your time".
      5. "Stop arguing & fighting, and submit!".
      6. "Stop getting your rocks off & bend over!".
      7. "If you don't let me check, i'll assume you're stealing something".
      8. "For Christ's sake, stop being petty!".

      Resistance is futile!.

  • +2

    My main concern is that you need to carry ID along with you, when you don't expect it to be necessary. A TV is probably fine, as you'd probably be carting it back in a vehicle, thus you'd have your driver's license with you, but what about other items?

    Not everyone has a driver's license, and I don't understand why you would have to carry around ID all the time anyway.

    • I very rarely carry anything other than a credit and debit card on me. From past experience living in a country where your movements were tracked by law through the use of identification I can honestly say it is never associated with a positive experience. It is simply a tool to track who you are and where you're going, it is oppressive. We might not be there just yet in Oz but people should pay attention and question when these demands are made on us… when it's not within reason of course.

  • This is obviously due to credit card fraud. My ex's sister worked in CC fraud and the number one item is plasmas (and so forth). Probably a sad fact that the Hoppers Crossing store gets more than their fair share of it too.

    In the interests of reducing fraud I'd be happy to show my ID. Go shopping in Nevada (US) and you have to show a photo ID with EVERY credit card purchase in that state, even just filling up with petrol. They don't log your name, just match names with face.

  • I returned a couple of games today that totalled $148 and I was asked for ID. Cashier said that because the refund was over $100 they needed ID. I thought it was a strange request but I just went along with it… I should've thought about it a bit more but I was in a rush

    • +3

      Motto of this story. If your going to use dodgy credit cards make sure you also use a dodgy ID.

      • It doesn't even have a first name, it just says "McLovin"!!!! One name? ONE NAME? Who are &%#$ you? Seal??

  • +1

    Currently it may not be an issue, but ID checks for purchases like (in the eyes of the government) dangerous books… slippery slope…

    • All the "dangerous" stuff is on the Internet anyway. Good luck to them if they are tracking people buying Mein Kampf or The Little Red Book.

  • +1

    if you want to feel like a criminal, go shop at walmart in america where they raise notes to the light and have a guard carrying a gun standing behind the registers in thier electronics section

    • +1

      Because they haven't adopted our glorious Oz-invented polymer banknote technology counterfeiting remains a big problem in the U.S. The quickest way to check if a paper note is likely legit is to hold it up to the light and look for the embedded metal strip. As for the security guards packing - given that there are 270 million guns in circulation I'd rather that they had one than the crazed guy on meth next to me in the checkout line. Best feel disrespected than be post-mortem dissected…
      (Any notorious Ozbargain rappers nick that last line and you'll have me and my Uzi to deal with! Westside!!)

      • I understand the reasons why, just highlighting how different strokes for different folks and that even jb's credit checks are still mild for those from overseas

        • +1

          Yeah, I know - as much as anything I was just taking the opportunity to comment on the madness of America and how, gun-wise, the genie is so far out of the bottle it ain't ever going back in.

        • +1

          @Tal_Shiar

          A generalisation based on a few visits to Walmart in some areas.

          In 20 or Walmart visits along the west coast last trip (They have great cheap salads) I never even saw a security guard and yes like a good OZb I did often look in the electronics section.

          You need to get out more move away from the inner city and get out into the fresh air where there are more guns in the back of their "trucks" than in Walmart…

          Like Oz, there are places you dont want to go to at certain times…

        • ozpete, it was the long beach store, so you are probably right :)

      • Counterfeiting bad in Buenos Aires

    • Or go shopping in the Philippines where every shopping center has a guard with a 12 gauge, and sometimes MP5s.

  • +2

    sort of related:

    I bought a 50 pack of plastic disposable knives at safeway/woolworths the other day.

    I went to go out the self checkout and it alerted and waited for staff to verify i was over 18…… for some flimsy plasic knives.

    • Hahaha, selling knives to minors (under 18) is illegal but that's pretty funny if they checked your ID for plastic knives. Probably it was an automatic alert-filter and the product had 'knife' in it, so the machine kicked up a fuss anyway :p

  • The only time I've ever been asked to show the contents of my bag was at the very start of my career as a teenage shoplifter, by the store detective. I had spotted her trailing me and disposed of the booty before I left the store. It was a pack or squash balls- big time crime.

    Gave up after that- too nerve-wracking.

  • Sounds like a good thing to me.

  • I can't believe how much debate this has stirred. It's simply a credit card fraud prevention measure. The benefits of random or targeted ID checks are it reduces fraud and thus reduces the cost of doing business (which hopefully leads to a reduction in prices for consumers?).

    • +1

      It's simply a credit card fraud prevention measure.

      Is it? Do you know that is the only reason for it? Are you saying there is no down side to this?

      The benefits of random or targeted ID checks are it reduces fraud and thus reduces the cost of doing business

      What grounds do you have to make this claim? Is it effective at all?

      • -1

        The benefits of random or targeted ID checks are it reduces fraud and thus reduces the cost of doing business

        … Is it effective at all?

        Its very obvious, they sell the addresses to a spammer and make more money than they get from the sale

      • Bruce, you're right. Rather than a being a possible credit card fraud prevention measure, it's more probable that the JB Hifi chap has photographic memory and uses it to remember ID's and credit cards, which he will then replicate to use on buying fluro pink merkins when he returns home.

      • I work in the industry.

        Why do you think some websites require you to enter in the CCV for a credit card when buying online whereas some mail order forms don't require it? Why do some companies require your postal/shipping address to match your billing address for your credit card in order to complete an order? Why do some petrol stations (in the US) ask your post code when paying by credit card?

        These are all different anti fraud mechanisms aimed at reducing costs to the merchants (which should in theory lead to lower prices for customers).

        • +1

          All of the methods you list are approved and recommended by visa and mastercard. Checking ID is specifically NOT allowed or discouraged, depending on the card.

  • +3

    From wikipedia:

    "Unlike MasterCard, Visa does permit merchants to ask for photo ID, although the merchant rule book states that this practice is "discouraged". As long as the Visa card is signed, a merchant may not deny a transaction because a cardholder refuses to show a photo ID.[45]"

    Some more Mastercard details here:
    http://www.ehow.com/list_6562649_rules-mastercard-merchants.…

    So if you are asked for ID and you are paying with Mastercard JB may get fined. If you are paying with visa just say 'I won't show you ID'. If they don't let you purchase it anyway, report to visa, and JB might get fined.

    So, to those that have showed ID: mastercard or visa? And those who didn't, if it was visa and they didn't let you buy the item anyway, they just violated their terms of service.

  • +1

    I'm looking forward to the PIN only era of credit cards which VISA is implementing from the 1st April.

    According to VISA the move is expected to reduce signature-based credit card fraud which has been on the rise over the last two years - from 38 out of 100,000 transactions in 2010 to 52 out of 100,000 transactions in 2011.

    The harder it is for someone to use my credit cards the better.

  • +1

    Dont know what the fuss is about. If they are not recording details such as my card number, they are more than welcome to look at my id. I know people who still feel insulted when their signature gets checked when using a cc. I feel sad for their petty dellusions of grandeur. No one is above security checks.

  • Is the ID check for credit card use only. OP is not specific.

  • Never been checked at JB, must be a new thing. This may be due to identity theft though

  • +1

    Just letting people know jbhifi in NSW can't do this state law prohibits any entity or person other than for federal purposes or is requirments at licensed venues from requesting id only if u give ur permission is this allowed
    Eg siging for a new credit card or bank identifaction.

    I used to be a associate at Slater Gordon represented a client who sued domayne when they refused to serve him cause he would not show his I'd for a cash purcase. Judge ruled in for under NSW laws. On side note I would show mine for a discount not like its a hassle

    And in regards to shop security they can't touch u unless to remove u from site or u are deemed a threat to o
    Plenty of times I've been annoyed by guards at Westfield u just keep walking. But really how hard is it to stop and show someone u haven't stolen there stuff jbhifo has hard enough time without ppl flogging stuff

  • +5

    This guy has clearly never worked in retail. Credit card fraud is rife and criminals have very elaborate schemes and very very very good fake cards. The store is at risk whenever a stolen or fake card is used as banks may not pay out. It is just easier for them to ask for ID checks, which frankly isn't too much of a hassle. Ultimately it is there to protect the business and genuine consumers. Not so sure about cash though, technically the business has to make sure the money they're receiving is the real deal, but I wouldn't think a store would do ID checks for cash purchases? What would be the point?

    • Agreed, if I was asked for ID on a cash purchase I would decline. There simply is no reason.

      • +1

        Unless you are getting some kind of extended warranty I don't believe they have any need to. Besides, it's not like they're taking down your details are they?

        Only potential reason I could think of is for AML compliance but unless you're spending really big in cash, I doubt this would come up.

  • +3

    On the rear of my South Australian Drivers Licence has the following:
    "Use of this permit/licence for identification purposes, other than for policing road traffic laws is not intended or authorised, and is solely at the risk of the user."

  • +1

    I bought a LG tv at JBHIFI on visa just before xmas, no ID check for me on a 2k purcahse

  • This is strange as i bought a tv from them early last year (2012) plus a hi fi system and wasn't asked for anything.

  • +1

    Whoever is offended by a store asking for your ID should really stop watching so much TV. It's a simple and painless request.

    Also please do ensure that you keep your cards in an aluminium wallet to avoid the RFID thieves stealing your credit card number from your tap and go credit card and then using it to buy Ferraris and the like.

  • Were you trying to pay by card? If so, suck it up princess, it's GOOD that they asked for your ID. Stops fraudsters from using fake cards.

    Also if it's cash….it could be counterfeit. So if you have ID info they can come a'knocking on your door, so to speak.

    • theres no way to counterfeit australian money

      • I wouldn't say that. I'd say it is not economical to do so, particularly when it is so much easier to print US 'bills', why would you bother?

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