awjah » user profile

Good outcome. Did you lodge it with ACCC as well? They don't act on individual cases, but volume of complaints seem to drive…

Horrible. Did you lodge with the ACCC? They seem to priortise patterns of complaints, and don't investigate individual complaints. If…

Did you still lodge with the ACCC? As @Typical16-bitEnjoyer pointed out, they won't handle individual cases. If everyone lodged their…

Prior to buying the phone, I looked into this. Samsung claim the screen and hinge will work for 200,000 flips/folds and it hasn't gotten…

Yup. Appears like a failure to meet Consumer Guarentees under Australian Consumer Law. It took me less than an hour to lodge a complaint…

Literally millions. Someone above reported that this repair is ~$900. There were multiple people in store in the half hour I was there that…

You didn't end up losing this with ACCC by any chance, did you?

Thanks. Going through the same issue now (posted about it on OzB and referred to this post).

It's a 2 year warranty, so you should be fine. Assuming they don't find some reason to charge you for it...

Yeah, OK. At least they reached out!

You're in luck. I did find out that Samsung will replace the screen protector 3 times for free during the warranty period... So, I guess,…

Just read that thread. Did you get anywhere with Consumer Affairs? I'm comfortable escalating this to get an individual resolution.…

Krazek, did you get a response to this? Did you lodge a complaint to ACCC?

It's not just a semantic difference at all. One is damage caused by the user, and excluded under warranty. The other is a defect, and…

I've just been going through issues with Samsung regarding a warranty claim on my Flip 4. I posted on it here:…

Yup. And my point (and the whole point of this post) is that Samsung are arguing that even if it categorically isnt related, they claim the…

No, that would make the damage related. In that case, the damage is already excluded under the warranty and Samsung aren't obligated to…

Ha. @bamzero posted it in a comment below.

I guess that's a way to get the individual matter resolved. The concern I have now is a large company systematically shirking it's…

I watched the whole thing, and it was satisfying. The thing I don't understand is the fundemental premise that ANY physical damage can void…

I was skeptical, but figured they were on Gen 4 when I bought mine, and were claiming (and still claim) it was good for 200,000 flips. I…

I've also had Samsung phones for the last decade, as has my family. I've never had to replace anything under warranty. I posted this to see…

Wow. I got a response from Samsung Australia in writing stating that it's policy that "Samsung don't do partial repairs", and any dints or…

Yup. If I was a one-off, I was going to chalk it up to a mistake on the managers behalf. However, it's clear from the other stories in his…

Yup, I agree. The real weird part is that the manager AGREED with me. He tried to convince me that any damage, even unrelated to the…

Yeah, this was at a Samsung store. I reviewed their warranty and can't see anything that indicates the entire warranty is void in the event…

What was the outcome? I've reviewed their warranty, and can't see any terms where they outline that damage voids an entire warranty.…

Do you think it could be systematic and intentional? While I was arguing the case, at least 3 people just accepted it and paid the money…

Yeah, I've raised a ticket with Samsung Online so we'll see whay happens. I'm interested in whether this is a widespread practice, and…

Ha, I didn't go that far. I did consider it, but figure if they're that committed to changing their story I probably have other issues!