[StartHere] MoneyBackCo - Are you real?! - 3 failed claims

Lzenzen on 13/03/2009 - 14:22

Just posting my bad experience not just one time. - Three times

  1. Dell
    Result - Merchant says the rebate is not available because the purchase was under other bonus offer.

My comments: I used some promotion code when I bought a DELL desktop but the rebate should be available otherwise, what was the point of rebate?

  1. Broadband gear
    Result - 'they still have it on their radar. ' - according to MBC staff. it was on June 08.

My comments - I can forget it because rebate is small.

  1. St George bank account
    Result - I am not eligible because record shows no evidence.

My comments - I was 100% sure that Cookies were not blocked and I applied to open the account through MBC link.

I am speachless after series of 'your transaction is not valid' BULLS*%#T.
I see no point to be a MBC member and cannot be bothered using your service.

AER YOU REAL, MBC?!?! You should do better than that if your scheme is not a scam. Totally disappointing.

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Comments

  • John on 13/03/2009 - 17:33

    I can't comment much on your issues there.. but I have been using MBC to apply a BankWest telenet account for me and my girlfriend, both have been proven successful and rebate was transferred pretty quickly.

    Steve from MBC has also been quite helpful in the forum.

  • Steve on 14/03/2009 - 03:17

    Hi zenzen,

    I can assure you we are real and have successfully paid tens of thousands in moneyback, hopefully some OzBargainers can back me up here?

    It is unfortunately a consequence of using cookie tracking that these days browsers, anti-virus software and networks regard these as a security threat and will block them, this is the only way currently, apart for a patented method using a browsers cache and not currently used on the networks we use, that affiliate tracking can be achieved in a way that provides the merchants with protection against fraudulent activity.

    We have been working very hard with the networks to improve enquiry resolution and its our policy NOT to close or deny enquiries ourselves but rather wait for the network/merchant to handle them, this is why some of the older enquiries have still not been resolved. We now have a dedicated account handler in all the networks we use and as a result enquiry resolution (note, not always successful, but at least providing a reason why the transaction failed) is now much quicker. Unfortunately this doesn't apply retrospectively and so we need to keep asking the networks about these old enquiries, which we do.

    What you should note is that MBC provides the commission that networks pay to affiliates back to you rather than to advertisers and it isn't a rebate scheme, the merchants can and do prevent these commissions when used in conjunction with other offers or methods of payment, such as PayPal, this is totally their decision and nothing we have control over at all.

    We are always looking at way to improve our service and over the next few months will be introducing some utilities which we hope will improve the service we provide.

    I am sorry that your experience with MBC has disappointed you, but can assure you we are working towards making it better for all members. Please drop me an email direct to [email protected] if you'd like me to follow up with you personally.

    Hope this helps…

    Cheers, Steve.

  • kcyw on 14/03/2009 - 19:00

    It's been months since I have used MBC but I had no complaint for the service or the success rate.

    I think someone (scotty?) wrote some tips like deleting your cookies before clicking thru from MBC and using a designated browser (not used for anything else other than MBC) to maximize the chance of MBC picking up the transaction. For those new to this, may be start with something small like ordering pizza and check if it works before going ahead with the big purchase like Dell.

  • blue_bug on 14/03/2009 - 20:22

    I gave up on MBC after 3 failed claims from DELL using MBC.

    All 3 claims got the status of "Sent to Network" and no more updates. Claims were from end of 2007 and beginning of 2008. 0 updates for over a year.

    It's not even worth the effort, I just hope others would have better luck.

  • browser on 15/03/2009 - 02:39

    Lenovo is in the list:

    https://secure.moneybackco.com/merchants/Lenovo/

    Does purchases from the EPP site get money back?

    • Steve on 15/03/2009 - 19:55

      Hi browser,

      I'll find out from the network for you.

      Cheers, Steve.

    • Steve on 16/03/2009 - 19:38

      Hi browser,

      The networks response is "Our links do not correlate and commission is not paid on purchases made through that particular website."

      So no moneyback from the EPP site unfortunately.

      Cheers, Steve.

  • John on 15/03/2009 - 12:22

    While we got your attention here, Steve.. What happened to BankWest Direct Deposit MoneyBack offer? The link is still available in the NEWS section but it didn't redirect.

    Please help?

    Cheers!

    • Steve on 15/03/2009 - 19:51

      Hi John,

      It reached its budget, so was pulled by the network.

      In the next few weeks we'll be upgrading the news feed to include all this information and more.

      Hopefully it will be back, and I'll post here and in the news section when it happens.

      Cheers, Steve.

  • cyssero on 15/03/2009 - 21:35

    It's a shame you've had so many failed claims, but I've had no problems with a lot of claims from retailers like Apple, Three, COTD etc.

    Definitely 'legitimate', I've received rebates totalling over $150 for doing practically nothing. I needed the purchases and it was just money that wouldn't have been in my pocket had I not used MBC.

    • zenzen on 16/03/2009 - 11:04

      Oh, only one good exception was BankWest - it was working well and very quick. That was the first and last good experience with MBC so far.

      Yes, it is a shame because what I did was same as you did - just purchased through MBC link as directed. I don't know what was wrong, - Dell gave me a bullS*&^T excuse to avoid paying rebate to me, St George says the MBC link cannot be confirmed. Broadband gear even not bother coming back.
      - I can show the product/tax receipt/account status I purchased/opened with MBC link.

      Thanks Steve for your offer, I will email you later for detail - not expecting any good news after all this disappointment. but I personally think as a member, there is no proof I can show except that I swear that I used the MBC link for these all purchase (and a/c opening) and I am not trying to abuse the system. (Why should I try to be in trouble if I can claim these rebates back!?)

      I strongly believe MBC should develop some system that member can still keep/track and retain some sort of proof of the MBC link when merchant denies the rebate due to no evidence of MBC link.
      It looks silly to me that members need to send queries after waiting more than a few months (especially DELL) then merchant denies that the MBC transaction cannot be proofed/found. Can we have any transaction number or reference number so that the member can proof the MBC link in case.

      • Steve on 16/03/2009 - 19:32

        Hi zenzen,

        I absolutely believe that you clicked through the MBC links and did all you can to ensure correct tracking, as I mentioned affiliate tracking cookies are universally known to be unreliable.

        I think you raise some interesting ideas and I am sure that if we can figure out a reliable method to indicate that leads/sales came from MBC then the networks would support any suggestion, after all they profit when a transaction is confirmed. We are already thinking in this area so could incorporate any ideas in a proposed application we're researching, and as a member who has had difficulty with transaction tracking maybe we could enlist your help, if you haven't given up on MBC altogether?

        Cheers, Steve.

        • zenzen on 17/03/2009 - 12:47

          Yes, I am more than happy to help you improve MBC transaction from a viewpoint of its member.
          I will get in touch with you privately.

  • Natt on 18/03/2009 - 08:46

    Am I missing something or is there an easy solution?

    From what I see the issue is MoneyBack Co wants to be sure that you have gone through their portal to buy something

    so why not just have the retailer put another field in the sale so the the buyer can enter that they came in using the portal

    maybe Moneyco could generate a verification number etc

    that way if there is a dispute, its on the notes

    Honesty its not enough to say "the technology we use is notoriously unreliable" as an excuse.

    Its like a retailer posting something to you in a manner they know may lead to loss of damage, and not offering compensation when the foreseable happens.

    find a more reliable way, or create a backup …

    • zenzen on 18/03/2009 - 13:44

      Good point.

      I want to stress that the technology (i.e Cookie status) using ad block program or whatever on customer's PC should not be the reason for merchants to refuse rebate payment or reject transaction validity, but unfortunately this is the current situation.

  • Jabba the Hutt on 06/05/2009 - 21:34

    Going through my MBC account records I have 5 failed transactions out of 10 total, apparently due to records being lost in the ether. Always careful to go through the MBC site with cookies and such enabled, but still seems to be a coin flip as to whether the money back comes through.

  • mooreshady on 28/08/2009 - 14:31

    How does the Menulog website work? do i need a receipt from those restaurants to claim 25% off?

  • luztra on 04/09/2009 - 00:06

    I just made my first purchase this week after registering with MBC. I've never to register before but ended up thinking 'why not'…

    My question is, how long until I find out about my payment? I made a purchase from TopBuy after registering with MBC and made sure to use the referral link on the MBC website, but now I am concerned that I won't end up with a payment? I made sure before I started I cleared my cookies and then started fresh at MBC, registered and went to TopBuy and made purchase.

    • Steve on 05/09/2009 - 10:28

      Thats exactly correct. If your transaction still hasn't appeared within 7 days then complete an enquiry form and we'll submit it to the network/merchant. The fact that you cleared your cookies will mean that the sale won't have been allocated to another affiliate and so the merchant should be able to allocate the transaction to us/you.

      We are making significant progress with the enquiry process, we realise this has been a weakness up until now, but as we (MBC members) are starting to generate a fair amount of transactions for the networks and merchants they are more keen to help us out in this area and we are having far fewer enquiries remaining un-resolved for extended periods. That said we know there are some very old enquiries, but its our policy that we will not close them our end, we believe the onus is still on the network and merchants to provide a response not for us to 'give up' on them.

      Thanks, Steve.

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